4 Customer Reviews
Review from Terrie J
1 star08/08/2023
Do Not use ************************************************** ************ made me sign the agreement of items shipped prior to the items even being taken off the truck. The delivery resources loaded everything in my front yard and then took it into the house. The delivery is missing many items including my 65" TV, my china, high-end purses, cooking ware, and others. When I called the contact information at 770-six one five-**** the lady who answered the phone said, "none of you items are here so you need to file a claim. However, the delivery person said that my items were in two locations during the move, one location in ********* ** and one in Georgia. I asked to confirm and the resource said well, its not here so file a claim. then she asked if I took and inventory. I explained that the drive insisted I sign prior to drop and she started yelling. This inventofy was supposed to be performed by the driver and myself at drop but the driver did no such inventory during the drop-off or count or match the items and did now allow me to do this either after asking. He said our move allowed us to report claims later and not that day. I have no idea of how other movers do this but this has so-far been a terrible move since i have to now file claims and inventory myself after the items are dropped.Review from Stephanie P.
1 star12/19/2022
They charged me over $18000 to move from ** to MD, and then had to wait for them to come back after delivering my goods the next week for another truck, the first truck came with all boxes and mattress, boxes damaged Tv broken, then they will not answer when I try calling, file a claim they said seven days time, they will get in touch, its over a month and still nothing. The worst experience, money grabbing,
Mover's Van Lines Inc Response
12/19/2022
Dear ****************, Thanks for sharing your feedback. We set a high standard for ourselves, and we apologize that you were not satisfied with our service.Delivery day is always a very important day for both the party thus our company plan for as soon as a customer books for moving service. We had to change the delivery date because of your 1st available delivery date was changed and for the delay of your 1st payment. On the delivery day, our delivery driver was unable to perform his best due to the construction and painting was going on in your house at the same time. We also apologize for your broken items during your move and for which we have sent you the claim filing information to file claim. We are requesting to communicate our claim processing department to get any status.Review from Dave W
5 stars09/20/2022
Used for a local move , the crew was extremely polite and quickReview from Yvette H
1 star07/20/2022
Four weeks ago we had our items picked up from ******* **. We were told that the items would be there on July 1st... Its been almost a month and we have not received any communication regarding our items. Each time we call they make up the excuse that the are waiting for a driver... they are waiting for a driver. Mover VL should not make promises they can not keep. I have also called their customer service and the ladies on the other end can hardly speak English. This company has POOR customer service and I would NOT recommend this company to those who are moving across the US.
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