ComplaintsforNational Vision Inc
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Complaint Details
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Initial Complaint
06/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I went to Americas Best Eyeglasses and Eye Contacts (National Vision, ***** such that I told the manager I am being charged too much money. He communicated to me any amounts overpaid will be refunded back to in the form of a check. This is NOT acceptable as I paid with my bank card. Therefore, I received an eleven dollar check from National Vision that went expired, because, I would have to travel all the way back to *********** ********, driving 126 miles to my bank to make a check deposit. I communicated to America's Best that I do not do business with checks, as its a 1990's way of doing business. Any refunds are to be placed back on my bank card used for payment. At this time, they have inconvenienced me in sending a check for overpayment that I am not able to deposit. National Vision, *** are to either refund the eleven dollars back on my bank card, or, make an appointment to America's Best Eye Glasses and Contacts and pay me eleven dollars in cash!Business response
07/10/2023
Good afternoon,
I have been working with our Store Banking Team as well as Accounts Payable to find a way to have the customer get paid. I apologize for the delay. Is there any way for the customer to take a picture of the check to make the deposit?
*************************,
Managed ********************* Manager
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.