Customer ReviewsforVirtual Properties Realty

The most unprofessional realtor Ive ever talked to. Flabbergasted on how my family was treated by her! Do not trust them if theyre representing anyone like her!

I had a very negative experience with Virtual Properties Realty, specifically with *********************. I called them to ask for mentoring for one of their agents *************** as there was confusion on a house she sold regarding a covenant, easement and other strict regulations. *****, a broker, was unprofessional, dismissive and a very poor listener. She talked over me and would not listen to the facts. She said she would talk to ***** and follow up, but she never did. She just got me off the phone.***** did not take the time to understand the whole situation as she wouldn't listen. I contacted *********************** and instead got another unprofessional email from ***** making false claims because she didn't take the time to talk to me to get the facts. It appears ***************** be a bottleneck to get to the owners which is negative. It is critical for all companies to ensure a positive customer experience at all times. Every interaction with a customer (or potential customer) should be helpful and engaging as that interaction reflects on your brand. ***** failed in every aspect of customer experience. She allowed her ego to control her and conducted herself in a very unprofessional manner.VPR's mission mentions doing what is right and fair and creating a win-win situation while focusing on honesty and integrity. ***** was not fair, did not create a winning situation and did not show integrity by not handling the problem and not following up when she committed to do so. I came to VPR with a simple request, mentoring for ***************, what I got was a new problem with *****. That is the opposite of a positive fair customer experience. ***** needs mentoring from senior leadership. I can understand why they have such a low rating here. I would not recommend this firm.