ComplaintsforAtlanta's Range and Gun Store
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Complaint Details
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Initial Complaint
09/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to this gun range and purchased a handgun as well as a gun training course. I was sold the gun and course by the same employer. I attended my first course and was in a room for 2 hours which I learned nothing and the instructor talked about non course related material. The second session I attended on Monday September 25, 2023 in which my trainer sexually harassed me throughout my entire session. I was also informed by the store owner *************************** that the course only costs $50 and not the $250 that I paid. He also informed me that the trainer (employee) lied and told him I was a personal client hed met outside of the store that signed up for separate courses which isnt true.Business response
10/12/2023
I was out of town and just now seeing this complaint. We are a female owned and operated company, and I am appalled that this incident took place. This employee will be dealt with appropriately. I would refund your $250 but this was paid directly to the individual and not to our company. It looks like you paid him on a cash app? I can however have ****** my store manager offer you one on one training at no charge to compensate you for this experience. Please call the store directly so we can get this set up.
Thanks,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.