ComplaintsforSouthEast Medical Group
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Complaint Details
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Initial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I Have been an established patient for almost two years with a physician that moved to this office. I have received no I formation that he was leaving the practice and in fact was told by an office staff member back in ***** of 2022 that my already scheduled appointment with that dr would be at his new office in ***********. I specifically asked this staff member if he was leaving the practice. She never answered my question and only stated that he would be in his "new office". I have called more than 5-6 times and held for at least 10-15 minutes to check in my appointment and no one answers the phone. After some investigation I have been told by outside sources that he has In Fact left the practice, and some have stated other patients have reported that the office appears closed. I have received nothing in writing or otherwise concerning any of this. I was told that he had a NP working in his ***********, office. I do not feel the dr abandoned me but this office has. Drs come and go but, where is everyone? how do I get my records? This is unacceptable
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.