ComplaintsforAtlanta Fine Cars, Inc.
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Complaint Details
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Initial Complaint
01/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Atlanta fine cars is a rip off they target black people with bad credit only to sale the high end Lemon something has to be done about them if you had a bad experience call me so we can start this petition ********** Im gonna put in a Law suit asapBusiness response
01/09/2024
Greetings Mr. ******************* complaint about targeting black people is insane. He purchased the vehicle and did not make the payment and the vehicle was repoed.Initial Complaint
06/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I didnt sign anything thing for this transaction because I asked her could she give me my money back and she said no that was taxes. I said I never knew I had to pay $1600 or $291. Just to get my car cause I never gave them permission to fix my car in the first place. Thats where the problem came in. They did it on their on and overcharged me and keep the money. I asked for my money back and they scammed me out of my money. Thats why the police told me to report it to my bank and call the Better Business Bureau.Business response
06/28/2023
********************************* called our office stating her 2008 ******** does not start and wanted to have it towed into our shop. She filled out a work order for us to do a diagnostic.. After finding the problem, we then contacted her letting her know the issue and how much it was going to cost. When the vehicle was ready, we then called her to pick it up. She came with ************** who is her.........The diagnostic which was $585 was waived (please see attachment). and ************** who came with her was aware of her vehicle situation and wanted to pay. We don't accept 3rd party payment so he had to sign a credit card authorization and a copy of his driver's license before we could accept his payment. The vehicle was repaired in April and no one has contacted us either him or ************** to let us know what's going on. Even in his complain to your company, he's only stating that he never asked us to repair the vehicle, we over charged him and he asked for his money back and we scammed him. As I stated before since the vehicle was repaired, we never got a phone call or they never came to our office which if you check, we're not that far apart. The customer was even told that they had electrical problem. Before repairing any ones vehicle, we'll let them know what's the problem and the amount to fix it and they have to approve it before we move forward. If he wants, he can contact our office and let us know what's the problem and we're open to see what's going on. Thank you.Customer response
06/30/2023
Complaint: 20210522
I am rejecting this response because the signature was forged.
Sincerely,
*******************Business response
07/03/2023
Maybe he does not know but forging people signature is forgery. Not only he was present and he filled out the authorization form but gave us his driver's license. Customer is making this up. What is his mean reason for this complaint. He has not stated if there's something wrong with the repairs we did. Again, we're not in the business of forging people signature and that's why we ask for ID's even when they fill out the form.
Customer response
07/05/2023
Complaint: 20210522
I am rejecting this response. My wife stated that ***** was on the paperwork her license states her last name is *****. Nothing is made up and can you verify that the license that was presented states *****?
Sincerely,
*******************Initial Complaint
02/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On January 28th, we bought a ********* 135I from Atlanta Fine Cars.$2,000 was put down that day to bring it home. $11,500 was the full asking price. They sold us a car that was acting fine. They did not disclose any diagnostic problems with the vehicle. Once we brought it home, it was problem after problem. After taking it back to that place, the very next day explaining all these problems, they told us they dont know whats wrong with it. So they basically refused to help **** took it to a shop, **************** in ******* **.I paid someone $164 from Your Mechanic to come out and look at it. They both told me that the problem was going to cost a lot of money to fix. It had transmission issues along with multiple engine issues. The transmission was basically on its last legs as was the car which again, was not disclosed to me when I bought the car.I took the car back to Atlanta Fine Cars and expressed the issues with this and called several times trying to get them to help me. They continued to say they dont know. They wouldnt help is there basically because we signed the paperwork, the car was now our problem now.I changed two sensors can shaft and crank shaft as well as replacing the air intake. Replaced MAF sensors too. This all cost me to lose my job for the car was unreliable the day after purchasing it. I have spent countless dollars and time into this car.I only had the car in our possession for about a month and became 5 days late on the payment because they refused to work with us. So they repossessed the vehicle and claiming that we pay over $3,000 just to get it back. Our monthly payment was supposed to be around $400. I was told that they will happily take the car back, along with all the work, progress and money I put into fixing it. However they will not give me my money back for selling us a car that was in bad shape.It is unethical to run a business this way. I am not the only person this has happened to from there either.Business response
03/14/2023
On January 25,2023 ******************************* visited our lot and was looking for a *** specifically to restore. He was taken to the back of the dealership were he saw a special edition *** that he wanted to get since he said " HE WORKS ON THEM. He was told that yes it's drivable but it needed work and as he stated himself that the vehicle was acting fine. We sell all our vehicles ''AS IS'' and explained to them everything while signing the documents. He was also short on his down payment which we give him sometime to bring it back and he wasn't answering his phone when he was called. The amount he give us was actually $1950 and not $2000. No one ever spoke to him about him returning the vehicle and getting his money back including what he put into it. ************** statement is false and we did try to contact him before having it picked up. Thank youInitial Complaint
01/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The company did illegal business by title jumping and charging illegal interest rates.Initial Complaint
05/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Atlanta fine cars repo my car despite the fact that I made advance paymentsBusiness response
05/31/2022
Good morning Ms. ***** and thank you for reaching out to us. ****************** last payment to our dealership was November 12, 2021 and we have a customer activity for him where he was contact since then by the same phone number that he text those information, the same email where every month we tried to reach out to him and text him but he never made any payment. After the vehicle was repoed, that's when he reach out to us by email and emailed some receipts which does not belong to us.(please see attachment of what we emailed him this morning). Again, we've tried to work with all our customer even in times of difficulties but the receipts he email us does not belong to us and like we told him, we need to see the actual credit card or bank statement where it shows that he made those payments. Thank you.
Atlanta Fine Cars, Inc.Customer response
05/31/2022
Complaint: 17290484
I am rejecting this response because:They have not contact me at all because I never missed a payment. Please have them give supporting emails call logs or mailing to me that supports their claims.
***** Johnson
Sincerely,
*********************
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.