ComplaintsforShower Glass Dreamworks, LLC
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Complaint Details
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Initial Complaint
03/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
New shower glass was installed January 31, 2022. The door frame is off and needs adjusting. The company said they would come out after the siicone dries. Contacted them on February 4 b/c we had not heard back when they would come, and they stated the following Wednesday which would have been February 9, 2022. No one showed or called. I also attached pictures on February 4, 2022, showing pictures of the shower trim that was cut. They cut it when they were going to install but then figured out that the glass measurements were wrong and re-ordered the glass. The new glass did not go in the trim cut spot but below it, now leaving cut trim that we will have to replace the whole trim. I contacted them again on March 4th, where they emailed back stating they would get on this asap. We still have not heard back from the company. The door frame is still offset and the shower trim needs to be replaced. All of it, not just one section as we cannot find anything matching.Business response
03/25/2022
Issues resolved directly with client.
Customer response
03/25/2022
Complaint: 16890669
I am rejecting this response because:the Company did send out workers to fix the shower door and the trim the door is fine but the trim was filled in and doesnt match we are waiting on the owner to let us know what will happen. Furthermore, the owner originally told me that the shower glass would have to go above the trim because it would pull the shower panels off eventually due to the weight I realized that bc of their incorrect measurements and replacing the side panel to match the incorrect measurement for the door and side panels, that the shower was put up exactly how the owner said it should not go . He told me the glass would have to go above the trim and be attached by a side match piece to the wall.
The trim and the glass should be addressed by the company and not at my expense.
Sincerely,
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.