ComplaintsforRosie Delight
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/15/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
4/13 I placed an order with an online company called "Rosie Delight." FOR 2 DIFFERENT ITEMS. 4/14 this company charged my bank account twice, once with their name and *********** and then once with some unknown billing address out of **********. I found this only after opening an email that my order with 2 of the same personalized Embroidered initial gift for my had been mailed. My initial order had one Leather J bookmark one green embroidered V. I checked my bank after attempting to cancel the order and being unsuccessful to cancel or contact in any way. .As the company never sent an INITIAL EMAIL WITH ORDER NUMBER OR ANY INFO, I could not cancel the 2nd order (I'm assuming with 2 leather J's) not yet "shipped." I had to ask bank, dispute charges and cancel my card. I wait 90 days to be refunded. FRAUDULENT ONLITE SITE BEWARE. I would like my money back from this "company." I will continue to comment and review all over ecommerce ee's rce until the principle of the matter is settledInitial Complaint
07/12/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered two strapless bras of my size on the rosiedelight.com website. When I received the bras they were clearly a lot smaller than what I had ordered. The items themselves are poorly made and mislabeled. I am currently trying to get my money back but the company wants me to exchange for a bigger size which to them is 1/2 inch bigger in cup size. I dont know where they are getting their merchandise from, but they obviously dont have the correct size conversion charts for American sizes. Just wanted to file a complaint to have this company be a red flag to anyone else trying to order from them.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.