Business ProfileforAventis Systems, Inc.

We recently purchased an outdoor portable fireplace from Aventis Systems through their amazon page. The item arrived quickly but was not in good condition when it arrived. The door for the front of the item was bent and warped, the stone top had cracks and pieces of stone missing, the item overall appeared to be a return that someone else had put together, noticed was damaged, and returned. We contacted the company who unsympathetically told us to pay to ship back the almost 100lb item with our own money. We let the company know that we would know be paying the return shipping that was almost worth more than the item. Reluctantly after many calls the company gave us a shipping label but told us we had to drop the 100lb item off at a facility miles away. After many logistical issues we dropped the item off and thought we were done with it. We never received out refund and looked into it, the item had been damaged during shipment and the company was too cheap to insure their item. We contacted the Aventis Systems who essentially told us "too bad, so sad" and referred us to ****** who opened a claim for us. ****** shortly after told us Aventis denied our claim. When we called Aventis they acted surprised it was declined. They offered a call back to help us resolve multiple times but never called back, they acted like they had our best interest but didn't, and the whole time I got a feeling they were trying to take advantage of us and in the end they did try to. Because their claim to be reimbursed from *** was declined they tried to charge us for it which is abhorrently wrong and disgusting of a company. Avoid this place like the plague.