ComplaintsforOak Cleaners
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Complaint Details
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Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have used this dry cleaner regularly for many years with no issue. At the end of July, I dropped off 10 pieces to be cleaned. When I went to pick them up, many of the pieces had serious pressing issues, with huge press lines ironed into the clothing. However, one dress not only had these press marks, it also had huge 'pulls' all along the bottom portion of the dress (picture cat scratches). Threads had been been snagged and pulled somehow, destroying the dress. I showed it to the employee, who said I needed to speak to the owner, who was out of town for the next three weeks. Once he returned, I went and showed him the dress and asked him to reimburse me for the price of the dress, since his business had destroyed it, and he refused. It was actually a new dress, so I still have the receipt showing exactly how much it cost, which I presented to him, asking him to cover the cost of the dress his business damaged, but he would not. He was also rude and belligerent about it, refusing to take responsibility in any way.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.