ComplaintsforGDD Global Document Destruction

• Initial Complaint

  01/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called for service in November 2021. They came as planned and hauled all the papers that we had available for shredding. I did not receive an invoice for payment until January 28 2022, when someone called me from the Global Document Destruction and started screaming at me. The caller (the owner) said that he sent an invoice through email, and I refused to pay, and I should give him my credit card information. I told him I didn't know how much invoice was at the first place, but he continued to swear at me I told him to calm down so I can understand him. He sent me the email again, and I was able locate it from my junk emails. Due to his rudeness and unprofessional attitude, I told him I am not giving out my credit card information over the phone, but I will mail him a check through the mail. He started threatening me that he will report me to the BBB and to my landlord. As soon as he mentioned that he will report me then I became aware of his intellectual limitation. I think he struggled in school, so I offered him some resources to help him to deal with his behavior. I didn't refuse to pay; we just didn't receive the invoice that he claimed that he sent to me. He continued to scream and saying the f-word and anything that he could think of. On January 31, 2022, he called me again and wanted to know if I mail the check. I told him that he should learn to talk professionally, and next time if someone didn't pay the invoice, there are so many ways legal ways to collect payment. He should refrain from screaming at the person and refrain from saying f-words to the person. He cut me off, started throwing the f-words at me again, and telling me that he is reporting me to my landlord, because I refused to pay, and he wishes that I die today.

  Business response

  02/09/2022

  We have a system in place to collect a credit card for payment as soon as the work is completed because we are a small company which the cusotmer agreed to.  ****************** was emailed the invoice multiple times.  When we finally got ahold of him, he would not give his cc for payment or pay through the quickbooks link as agreed.  He then began to talk in a condescending and beligerent manner.  Unfortunately i responded in kind.  He indicated he mailed the check, but here 90 days later we have not received payment.  It is customers like this that put small businesses in jeopardy.  There is no excuse for me responding as ****************** treated me.

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