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Better Business Bureau®
Resources for Businesses
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          Additional Information

          Not BBB accredited

          Norcross Hauling

          View full profile
          Location of This Business
          5374 Goshen Springs Rd, Norcross, GA 30093-2211
          Email this Business
          Headquarters
          800 Capitol St Ste 3000, Houston, TX 77002-2945
          BBB File Opened:
          10/6/2022
          Years in Business:
          54
          Business Started:
          1/1/1970
          Business Started Locally:
          1/1/1970
          Business Incorporated:
          1/1/1971
          Licensing Information:
          This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
          Type of Entity:
          Corporation
          Number of Employees:
          46300
          Alternate Business Name
          • Waste Management Of Georgia, Inc.
          Additional Contact Information

          Email Addresses

          Refund and Exchange Policy
          • Waste Management, Inc.
            800 Capitol Street, Suite 3000
            Houston, TX 77002

            WM Cares Line: 1-866-566-6884
            Monday – Friday, 8:00am to 5:00pm (CST)
            Website: www.wm.com
            Email: wmcares@wm.com

            Additional Complaint Information
            Electronic Communications:  By communicating through the BBB's secured, automated complaint system, the customer AUTHORIZES WM to obtain and communicate their personal account information and personal information to customer and the BBB. If the customer does not wish to communicate via electronic methods, please call WM or write to the address provided in this report.   

            WM On-Line Customer Service
            Customer service site: www.wm.com
            Do More With My WM by signing up for My WM online resources. You can perform many tasks 24 hours a day, 7 days a week. Customers can log into their account, pay a bill online, ask billing questions, report service issues, submit a sales request, request a bulk pickup, and click to chat live with a representative (limited availability).   

            Pay by Phone or Online
            Make a payment any time by using the automated phone system or online. You will need your WM Customer ID and zip code.
            Dial:1-866-WMI-2PAY (1-866-964-2729) Hours: 24 hours a day, 7 days a week. A small processing charge may apply.
            Or, Pay Online: www.wm.com > Support > Billing & Payments > Make a Payment. No processing charge applied.

            Billing
            Billing Questions? Find information on ‘How to Read Your Bill’, watch a brief video and answer billing questions online at www.wm.com > Support > Billing & Payments > Learn About Your Invoice

            Missed Service
            To report a missed service: log into your account at www.wm.com > Manage My Services, Select Service > Report Missed Service

            Request an Extra Pickup 
            Commercial customers may schedule an extra pickup online: log into your account at www.wm.com > Manage My Services, Select Service > Extra Pickup

            Request a Bulk Pickup
            Residents may be able to schedule a bulk/large item removal: log into your account at www.wm.com > Manage My Services, Select Service > Bulk Items Pickup

            Contract Terms and Conditions
            The Service Agreement will include the number of months contracted for services. After the initial ‘Term’, the contract will automatically renew for the same number of months unless either party gives the other party written notice, via certified letter, prior to the termination of the then-existing ‘Term’. Please review the Agreement for time requirements regarding notification. If there are questions or the customer needs a copy of the Agreement, please call your Account Manager.

            Liquidated Damages
            If a Customer terminates the Service Agreement prior to the expiration of the ‘Term’, the Customer will be subject to Liquidated Damages. Please review the Agreement for terms regarding Liquidated Damages. If there are questions regarding the Liquidated Damages, which may be owed, or if a copy of the Agreement is needed, please call your Account Manager.

            Delivery/Removal Charges
            A charge is applied to a customer’s account when a container is delivered or removed. Delivery and removal charges cover administrative and operational costs to process and perform deliveries of new or additional containers or remove existing containers at the customer’s request or at the end of service. Notice of these charges can be located on your invoice or applicable service agreement.
          Business Categories
          Garbage Removal

          Contact Information

          5374 Goshen Springs Rd

          Norcross, GA 30093-2211

          Visit Website
          Email this Business
          (866) 964-2878

          Accreditation

          Revoked BBB accredited business

          Years in Business: 54

          BBB Rating

          NR

          This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

          View HQ Business Profile

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