ComplaintsforEhair Outlet
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a wig because the website said it was hd. Upon picking up the wig and i found out not only was it not hd quality.my stylist had trouble making the wig stick with the glue. I reached out to the company and told them that the wig was listed as hd and was not an hd wig the lady responded I should purchase a more expensive wig if i want better quality. i then told her that i thought i had purchased what i wanted because that as what was listed on the website so they have since stopped responding.Initial Complaint
03/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
March 10, 2022 I purchased a wig that was suppose to be a hd lace front. March 16 ********************************************************************************************************************************************* not the lace was hd because of the problems we were having. I contacted the company and told them I felt as though they were false advertising because they wig I purchased was not a hd wig and was very thin they told me the Swiss lace was better quality and would not address the quality of the wig I had purchasedBusiness response
04/25/2022
See attachedCustomer response
04/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have contacted them and only because I contacted you they are offering to refund my money and they have sent me a label to return the wig the only problem I have is how can I trust them to give me the refund I asked them to put it in writing for me and they would not Ill will return the wig today.
Sincerely,
Deandrejanae King
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.