Business ProfileforBestcare LLC

This is in reference to denial of a refund by Bestcare for returned ********* patient lift purchased through Cascade Healthcare Solutions. Manufacturer of the lift is Bestcare LLC. On 9/8/2022, I purchased the ********* electric sit-to-stand lift through Cascade Healthcare Solutions for my mom who suffered a major stroke a year ago that resulted in left-sided paralysis. The lift was assembled in order to get the input from her physical and occupational therapists on how to best operate it safely for weight-baring therapy purpose. Her physical and occupational therapists evaluated the lift and deemed it unsafe to use for mom due to her health state. The lift was disassembled, packaged back in the original box and shipped via *** to Bestcare after the return was approved through Cascade Healthcare Solutions. On 11/10/2022, I was notified through Cascade Healthcare Solutions of Bestcares claim that the lift was noticeably used and had scratches and thus the refund is being denied. Again, the lift was not used due to safety concerns expressed by my moms therapists. Bestcare inspection report claimed that parts were not in its original location and were damaged due to inadequate protection. The lift was packaged using all of the original styrofoam and original double boxes. Numerous parts that this lift is constructed of were placed in the original location within the shipping box to the best of our ability. Any additional damage to the styrofoam and internal boxes may have occurred during shipment. I then filed a shipping damages claim with *** whose inspection concluded that because the merchandise was shipped in an insufficient box, damages claim cannot be established. Bestcare's shipping box was lacking the manufacturers certificate (***) number. The *** is a stamp that details either the bursting strength of the box or the edge crush rating of the box. Bestcare has provided no solution and has not responded to my direct email from 11/12/22.