14 Customer Reviews
Review from Cynthia H
1 star07/04/2023
I recently received an order from Advanced Bionutritionals of their Amino Acid Supplements that I did not order. I was astounded that I was sent these items. When I called, the customer service representative they stated that I did make the order. I knew I didn't because I absolutely did not like the product. Nevertheless, I had to pay $15 to return the box of supplements. I will be curious to see how the refund turns out after the reviews.
Soundview Communication, Inc. Response
02/06/2024
Hi ****************,
Thank you for contacting us. We do apologize for the inconvenience. We have reviewed your account and have confirmed that your account was setup on our automatic shipment program and this prompted the shipment to you. We have since cancelled the plan to prevent any additional shipments being delivered to you. Our team has also confirmed that your items were returned to us and we issued a refund back to your card 6/30/23 for $210.47. We do hope that we were able to resolve any concerns you may have had. If you have any additional questions, please feel free to contact us at **************, Monday through Friday from 8am - 8:30pm eastern standard time.
Review from SHARON P
1 star04/18/2023
My husband and I took the liver supplement religiously for a couple of months until we learned that our blood pressure was very high blood pressure. We had to stop taking it immediately. Prior to this we both had normal blood pressure. The amount of licorice in this supplement is very high which causes blood pressure to elevate. There is no warning on the bottle about this. CONSUMERS SHOULD BEWARE OF THIS SUPPLEMENT.Soundview Communication, Inc. Response
02/06/2024
Hi ******************,
Thank you for contacting us. We do apologize that our supplement did not work for you however our products do not have any known side effects. We do recommend as our product label does advise to consult with a primary health physician or medical professional prior to consumption. We have reviewed your account and show that we did issue a refund back to you in the amount of $109.85 on April 13, 2023. We do hope that we were able to resolve any of your concerns. If you have any additional questions, please contact us at ************** on Monday through Friday from 8am - 8:30pm eastern standard time.
Review from Juliann H
1 star04/02/2023
This company is a complete fraud, sells products that are devoid of any and all super ingredients that they advertise for that product! A complete scam just stealing people's hard earned money.Soundview Communication, Inc. Response
02/06/2024
Hi ************,
Thank you for contacting us. We do apologize for any experience you may have had that was not satisfactory. We reviewed your account and show that the Advanced Memory Formula supplement was purchased on our website on April 1st, 2023. We have confirmed that you were credited back in the amount of $107.85. We do hope that the information we have provided to you has been satisfactory. If you have any further questions, please contact us Monday through Friday from 8am - 8:30pm **************** at **************.
Review from Antonia D
1 star10/25/2022
I requested that my subscription be cancelled in April and then in July. They keep renewing my subscription and sending me products. On the website, there is nowhere in my profile giving me an option to cancel my subscription. I called and I have emailed my complaint and no one responds. They are con artists.Soundview Communication, Inc. Response
02/06/2024
Hi ********************,
Thank you for contacting us. We do apologize for the inconvenience, however we have reviewed your account and show that your automatic shipment plan has been cancelled for the product Advanced Blood Sugar Formula. Our company will not delivery any further shipments to you going forward. If you have any additional questions, please feel free to contact us Monday through Friday at ************** on Monday through Friday from 8am to 8:30pm **************** time.
Review from Carol B
1 star08/13/2022
I ordered two bottles essential oil and cancelled subscription right away. Advanced Bionutritionals sent me two more bottles a couple weeks later. I refused the package and sent it back. I expect full refund for those two returned bottles.Soundview Communication, Inc. Response
11/08/2022
Dear *****,Thank you for contacting Advanced Bionutritionals regarding your refusal. Our team has reviewed your account and confirmed both refunds were issued back to your original method of payment August 12, 2022. The amounts are as follows: $108.37 and $107.85. We hope you find this resolution satisfactory. If you have any additional questions or concerns please do not hesitate to contact us at ********************************* or via phone at ************ . Our team is available Monday-Friday, 8am-9pm EST to assist you.Best Regards,Advanced BionutritonalsReview from Sa mut S
1 star04/05/2022
Its too bad! Good product but CUSTOMER SERVICE is TERRIBLE!!!I've been trying to cancel this autoship since Jan 2022. Keep saying they will cancel. Have even sent confirmation of cancellation. Only to charge my *********** product AGAIN!! Call "office" they place u on hold then come back and say " sorry customer service is busy. But I'll make sure they cancel ur Autoship" happened like 8 times. How many long term customers is Advanced Bionutritionals LOSING by not honoring the very ppl YOU are claiming to SERVE!! Call them out on Social Networks!!Soundview Communication, Inc. Response
11/08/2022
Thank you for contacting Advanced Bionutritionals. We sincerely apologize for any inconvenience we *** have caused in regards to cancelling your auto ship. This should be a hassle free process and done at your convenience without any frustrations. Our company recently enhanced our systems and that *** have caused a few challenges with the initial cancellation request. We are happy to assist. Please provide the last name and zip code of the person linked to the auto ship and we will be happy to verify that it has been cancelled. Unfortunately, we were unable to locate an account linked to the information provided.Review from Jim P
1 star03/21/2022
Elder abusive company with terrible customer service. Nonresponsive lies about when refunds were issued. Sickening inability to reach anyone accountable even after long long long hold times reaching 60 minutes or more.Review from Frances K
1 star02/15/2022
Scammy scammy scammy.A friend has been insisting I try a "Soundview Communication" (AKA "Advanced Bionutritionals") product for months and just to stop fighting I told him I would try it. The website looks scammy and I was uncomfortable but whatever. I ordered it and just figured fine, I'd try it so I could say I did and then give the rest to my friend. Somehow I very accidentally managed to order a second, very unwanted, product and the website has such a scammy "gotcha!" setup that the order went through immediately. I sent an email right away, then another. Then a phone call, the same day. After a long wait to get to a person, then getting put on hold, the woman came back and said that the unwanted product would be taken out of the order and the $134.85 would be credited to my account. LIES. I have emailed them many more times (and am currently on hold, waiting for a person to pick up, 14 minutes in and counting). Every email elicits an automatic response that your email "will be answered within the next 24 business hours." More lies. Lies on top of lies.I have now received this junk including the Circ02 that was going to be kept out of the order and refunded to me -- LIES -- and I want to throw all of it in the trash but I won't because I WANT MY MONEY BACK NOW. Scam artists. I've read other reviews on here and one thing is clear: this is a B.S. scam company. I wish I had trusted my instincts. I'm so disgusted. And this is a $242,70 charge on my credit card. (Thankfully it expires next month so unlike some of the other complaints, I should hopefully not get any more charges from these scam artists.)Soundview Communication, Inc. Response
11/08/2022
Dear *******,Thank you for contacting Advanced Bionutritionals and sharing the details or your recent experience. We sincerely apologize for any inconvenience we may have caused. We pride ourselves on offering exceptional service and we are sorry to hear that your experience was less than satisfactory. We have worked effortlessly this year to enhance our customer experience by incorporating enhanced software and procedures to improve our refund process and overall customer experience. Our team has reviewed your account and processed the refund in the amount of $134.85. Unfortunately, we were not able to issue the refund to the original method of payment as that credit card is no longer valid. We have requested a refund to be issued in the form of check. Please allow **** business days for the refund check to arrive to your billing address. We hope you find this resolution satisfactory.Review from Russell B
1 star02/05/2022
Terrible business practices !! Ordered a product that I never received and for over one month have not been able to get a refund despite my multiple calls.******* BSoundview Communication, Inc. Response
11/08/2022
Dear *******,Thank you for contacting Advanced Bionutritionals. We sincerely apologize for any inconvenience we may have caused. Our records indicate that we issued a refund back to your original method of payment on 4/4/2022 in the amount of $12.00. We hope you find this resolution satisfactory.Review from Jsnet O
1 star01/29/2022
Lousy customer service.. over charge for productsdisreputable.. Shame on you..**********************. I used to respect you .. you had a quality product.. Echinacea and Goldenseal.. but now you are part of this company.. who has terrible customer service.. Im reading the reviews ., not good!Soundview Communication, Inc. Response
11/08/2022
Dear *****,Thank you for contacting us and sharing the details of your experience. We sincerely apologize for any inconvenience we may have caused. For the inconvenience we have issued a full refund for your last purchase in the amount of $129.85. This refund will be mailed to you in the form of a check. Please allow **** business days for the check to be processed and mailed to your billing address. We hope you find this resolution satisfactory and again we sincerely apologize for any inconvenience we may have caused.
Customer Review Rating
Average of 14 Customer Reviews
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