ComplaintsforSavannah Landscapes & Design LLC

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  ****** was supposed to do hardscape around our inground pool. We had many different start dates and he began not communicating delays to us. My wife took off work for the start date which I ended up calling him the Friday prior where he stated that we were being pushed again. We would not have found out if I didn’t contact him. He agreed that he breached his contract and we asked for $2375 back so we could go our separate ways. He had 30 days to send us a check in the mail but did not. No services were rendered and at this point he has stolen money from us. My wife sent him a 7 day reminder and he has ghosted us. We just want our money back so we can continue our backyard project. I do lot see the resolution we are looking for which is our money back.

  Business response

  08/22/2022

  The client contacted us for landscape design and installation services. They (The Client) understood that a $375.00 fee would cover the designing and estimate aspect of their project (Please Note The Designing And Estimating Fee Is None Refundable if The Client chose To Not Move Forward with This Project Or Hire A Third-Party Contractor). 
  
  After correcting and re-designing the project to meet the client's expectations and desired look for their backyard they finally approved a design. 
  
  Fast-forward - The client accepted our proposal and contract; we signed a contract, and the client provided a cash advance security deposit in the amount of $2000.00 that we requested. A contract was signed, agreed upon and a date set. 
  
  We as a small business have struggled to maintain reliable employees and have had unreasonable setbacks leading up to a week or two prior to the 2-3rd time we had to suggest a slight additional delay. 
  
  As a business owner we understand that communication is best for all parties, and we strive to deliver professionalism, reliability, and communication beyond expectations. 
  
  Unfortunately, yes, the client contacted us before we could reach out, and yes, we (Savannah Landscapes & Designs Llc) did not convey additional setbacks (In Addition To The Already Setbacks In Place). 
  
  The client states that we are in breach of contract, but it is clear to us (Savannah Landscapes & Designs Llc.) that we are not in breach of contract and especially when our contract specifically states “We Are Not Liable For Unreasonable Setbacks Or Delays”. The client also stated that we continue to come up with excuses for pushing their project further out, but we have supporting documentation to prove otherwise including existing clients that can vouch for “Savannah Landscapes & Designs Llc.”. 
  
  
  The client wants a full refund for the following. 
  
  Services Rendered: 2D Plan Layout, Estimate, Samples. $375.00 nonrefundable currently. 
  Non-Rendered Installation Services: Security Deposit Subject To A 20% Retained Fee If Client Cancels Project: 
  
  Retained Amount $400.00 off the $2000.00. 
  
  Sales Order Submitted For The Clients Materials, To Manufacturer (Special Order Of Materials Carried A Production Fee Special Order $500.00 Deposit Fee, Non-Refundable). 
  
  See Attached Screen Shot Image 
  
  Total Refundable Amount: $1100.00 
  
  The client has been beyond reasonable, and understanding, but has become a bit unreasonable, and has been spreading rumors that our business has refused to give them their money back for services that were not provided. His remarks are unreasonable, and in a way nonfactual to a certain extent.
  
  Initially we were going to refund a larger amount, but the client refused to accept our proposal. The client followed up via email (His Wife) demanding a full refund, but after further reviewing their account, the communications with her husband, and the misleading information that has been floating around social media about “Savannah Landscapes & Designs Llc.” we will agree to pay back only a total of $1100.00.
  
  This issue could in fact have been rectified sooner, but since the client refused to accept our proposal, we believed that it was in the best interest for the client to follow suit against our business so that both parties come to a clear understanding of both perspectives. 
  
  Client “I am looking forward to hearing from you”.
  
  Very Respectfully,
  Business Representative.

  Business response

  08/26/2022

  We are both in disagreement. We are not trying to extort, but in fact stating factual information. We are both in a way wrong. We refuse to refund $2000.00. We will refund accordingly to our previous email. In addition to we are comfortable with whichever step the client wishes to take from here on out, but we stand with refunding $1100.00! We assume responsibility for some lack of communication, but not for the circumstances surrounding the reasons as to why we have reached this point. 

   

  Kind Regards,

  Company Representative 

  Customer response

  09/04/2022

  *****,

  I have attached some screenshots from correspondence with the business. The final one is the business agreeing to the terms of the email my wife sent saying they need to return $2375. If that is not in fact what they meant they should have sent an email with more then one word which is bad practice in itself and shows lack of respect for what’s going on. I am willing to lose $375 but will not lose $2000 because the business wants to keep passing the buck of their inability to communicate. Nor can they try and keep money when no service was rendered. Even at the end of the day they can keep their design fee even though they promised it back. The only reason the contract was changed because we kept taking off work when we were given start dates. Only for us as the customer to have to reach out to find out the dates changed again. The business did a horrible job communicating and once called out on it always kept trying to tell me to call other customers. I don’t care about other customers I care about myself and the situation and experience we had which was horrible. The business needs to do what is right and return $2000 not $1600 and definitely not $1100 because that is even more egregious of their integrity. I am asking for a response with a responsibly sense of what is right. If not I will need to go to small claims court and will also be asking for lost wages. At this point the business is going to continue to push whatever fallacy that they want and I have factual documentation. I wish for this to be expedited as the business still has my money and I am out $2375 and my backyard is still not complete. At this point they could be earning interest off my money as I sit here with nothing. It is upsetting that I had to move to an area because of military service to time and time again be screwed over. This is the first time though my money has been held hostage. 

  v/r

  *****

   

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   Complaint: ********

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  Regards,

  ***** *******

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