ComplaintsforFlag & Cross
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
To whom it my concern; I recently bought a **** Geneva Bible (Black Leather Edition) bible from Flag and Cross using their advertisement page web on ******** and they shipped me another version of their bible (**** Geneva Patriots Edition version which was of lesser value. I have repeatedly emailed them regarding this mistake and they still have not responded to my emails. Their ******** advertisement page states for customers to wait 72hrs for a response. Its being more than a month since I bought this bible and still havent gotten any response. On my emails to them I have stated that I would like this mistake to be correct or that I would like a refund. I have also found out that other customers who have purchased items from Flag and Cross have had similar issues and they have not gotten responses from this business. I believe that this store is scamming customers with products that they do not have or intend to send. They also our lacking a phone # and their response to customer concomplaints. My order Number for the purchase was #****** User # ************* Confirmation # *********Initial Complaint
03/28/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Date of transaction 3/2023 Amount Owed $80.75 Product/Iteam Tactical Mug 16oz Order # ****** MADE IN ******* Solid ****** aluminum Geniuine M4/A4 Detachable Carry Handle Lifetime Guarantee from the manufacturer 4"W x 7"H **** pounds Hand Wash Only 16 ouncesInitial Complaint
03/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of transaction: 3/09/2023 Order # ****** I send numerous emails and make tow phone calls but no one from Flag and Cross contacts me.Initial Complaint
12/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a Bible in August or September. I have never received my order after being told I would receive it in October. Not receiving the order in October, I was told end of November. The company still continues to sell the Bible with out fulfilling orders.They canceled my order after an argument and sent my payment back to a master card, I no long have and with out warning until they canceled the order. I want the Bible so I placed my order to a link they sent. So now, my refund is lost and paid for the Bible.I have also ask for a copy about cancel of orders
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.