ComplaintsforSecurity Expert Consulting
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/21/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Installed ADT residential security system 6-08-23. Already needs battery. Could not get in touch with company on how to do this. Tried for hours and number they left is always busy. Finally figured out how to open Security Panel and battery was old (Nov. 22). Had to order battery so will be without security for a week or so. Didnt realize company so far away so getting any customer service will be difficult and already has been. I needed information about batteries and they cannot be reached. I do not want such unreliable serviceBusiness response
09/21/2023
Customer just sent an email on 9/20 at ****** and then filed a complaint with the BBB. She did not give adequate time for a response before filing a complaint. The batteries in the panel are installed before they are shipped to the supplier and before we order them. We have no control over how old the batteries are in the panels but they rated to last 3-5 years. Our corporate office was in *********, ** but we also had offices in ******** and ***********. Both of our northern branches were in close proximity to ************************** house. Per the terms of our signed agreement, ********************** system is monitored by ADT and she can reach them for service at ************.
Customer response
09/27/2023
The issue was never resolved the company complaint. I even emailed the company that installed my system. No response. Do they exist??? My only resolution came from ADT **************** which sent me video and email to know how to get my system operational again. They said to forget about the company that installed the system but just deal with ADT **************** directly. Do you mean you cant even tell me if that was a legitimate company or not? What good did it do to call you for help and direction?Initial Complaint
01/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This guy actually just told me my Realtor referred and sent him to our house for *** services. Sooooo I asked him what was my Realtor’s name and he did not remember and then I replied that’s because I never called you. This has happened to me several times and my clients. The last time the *** rep actually bribed me with $300 for everyone I signed up. This is disgusting and dishonest and will make sure everyone knows not to use ***.Business response
01/03/2023
I apologize for any bad experience you have had with past *** representatives, I can certainly understand your frustration. The representative in question, ****** *****, is no longer employed with us and this is definitely not something that we teach or expect from any of our employees.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.