ComplaintsforFusion Connect, Inc.

• Initial Complaint

  05/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 8/9/2022 I signed an agreement to upgrade my existing phone service with Fusion. Fusion sent me an initial request for additional phone information. Upon review of the request, it became apparent that my business could not accommodate this update because of company regulations and significant additional fees that I would sustain. I immediately notified Fusion on 9/14/22 that I could not execute the new agreement and that I would continue my existing contract that was in effect. Fusion did not supply me with any new equipment or service associated with this new contract nor did they incur any expenses. I maintained my existing contract with them in excellent status. As a small businessowner, I feel that the termination fee of $5425 plus interest of $1085 is unconscionable and would place undue hardship on my business. I am hopeful for a **************** of this matter that will serve Fusion and future customers well.

  

  Business response

  05/18/2023

  Fusion is in receipt of this complaint.  Once the review is complete Fusion will respond accordingly.  

  Customer response

  05/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I understand that it is being investigated and a response will be given. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Our Account number is *********** account was request for disconnect on 07/06/2022 Disconnect Date: 09/06/2022 Work Order ****** Hi there, I hope all is well. We have made numerous attempts to cancel the Fusion ************** We have followed the protocol and procedures and cancelled with their allotted time window. Our initial request for disconnect was 07/06/2022.As we approached 09/06/2022, we called prior month 08/08/2022 and to confirm status. Each time a Fusion representative stated we are good for termination / disconnect, even providing the Work Order ******.Unfortunately, something happens at Fusions and the monthly Bill started billing again. On Nov 30, 2022 - We received random new charges in the amount of $1550.29.. We open a new Dispute Case Tracking - AN10154795 with a representative - *********************. *************************************** On Dec 1, 2022, ***** Informed us the total time would take ***** days for resolution.On Dec 29, 2022, we received another invoice in the amount of ******. Totaling - *******. We email ***** to confirm status. No Answer.On Jan 5, 2023, ***** confirms she will add that amount to the dispute.On Jan 30, 2023, we received another for ******. Totaling - $2137.97. We email ***** too. No Answer.We are concerned no one at Fusion will resolve this bill and keep attempt to bill us. We have stop using their email services more than 1 year ago. We would like to make sure our account is zero out and we owe nothing.

  

  Business response

  02/08/2023

  Fusion ***** Services, LLC (Fusion) responds to a complaint initiated by ************************ (Complainant) in the above-referenced matter.

  Complainant states that Fusion began billing Complainants account on November 30, 2022 following account disconnection in September 2022 and subsequent Fusion confirmation that the account had been disconnected.  An investigation into the account history confirms that Fusion erroneously began billing the account in November 2022, though there is no clear indication why billing was reinitiated.
  
  Fusion confirms that the account has been fully disconnected and that all charges on the account have been removed.  Complainant owes nothing.  Fusion apologizes to Complainant for any inconvenience and appreciates the matter having been brought to Fusions attention.

  Customer response

  02/08/2023

  Hi there,

  We like to wait another 60 days.  They kept saying its been solved but we still get a bill.   

  We are concern that they will kept attempting to to bill **.

  Unless they can email us letter with their tracking number stating the **** is not responsible for any charges as the account has been closed.   

  

  Business response

  02/10/2023

  The additional information referenced in the BBBs February 9, 2023 message in this matter is identical to that submitted by ************************ (Complainant) on January 31, 2023 and to which Fusion ***** Services, LLC (Fusion) responded on February 8, 2023.  Since submission of Fusions response, Complainant has contacted Fusion and confirmed that all charges have been cancelled and credits applied.  No further response is required, accordingly.

  Customer response

  02/10/2023

  Hi there,

   

  We received this email on Feb 8th 2023 at 1:37 PST:

  'Hi ******,
  
  I touched base on this and was advised that the dispute has been updated by the manager and our Regulatory team will be responding to the Better Business Bureau complaint soon.  I can confirm it is in progress.
  
  
  
  *********************
  Customer Solutions Specialist | ********************
  *************** | *****,*************************************'

  Their response is "in progress" which means we will have to wait.   We like to get confirmation that they have finished whatever they need to make sure we no longer get billed.  Thanks again!

  

  Business response

  02/20/2023

  On February 8, 2023, Fusion ***** Services, LLC (Fusion)responded to a complaint initiated by ************************ (Complainant) in the above-referenced matter. Fusion stated that an investigation into the account history confirmed that Fusion erroneously began billing the account in November 2022, though there was no clear indication why billing was reinitiated.  Fusion confirmed that the account had been fully disconnected and that all charges on the account had been removed. Fusions response remains unchanged

  Customer response

  02/20/2023

  Hi there,

   

  Thank your your information.   We have not gotten confirmation from Fusion that they account has been disconnected.   All we have received is 

  -----

  From: ********************** <************************************************>
  Sent: Wednesday, February 8, 2023 1:37 PM
  To: ********************* <************************************>
  Cc: ***************** 3SP Services <**************************>
  Subject: RE: [External] RE: ************************************************************* #*******
  
  CAUTION: External Sender - This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
  Hi ******,
  
  I touched base on this and was advised that the dispute has been updated by the manager and our Regulatory team will be responding to the Better Business Bureau complaint soon.  I can confirm it is in progress.
  
  
  
  *********************
  Customer Solutions Specialist | ********************
  *************** | *****,*************************************
  
  www.FusionConnect.com
  To recognize a member of the Fusion Connect team for outstanding service, email us at **********************************.

  ----

  We would like confirmation from them that they will not be invoice us anymore. 

   

   

  

  Business response

  02/23/2023

  On February 8, 2023, Fusion ***** Services, LLC (Fusion)responded to a complaint initiated by ************************ (Complainant) in the above-referenced matter. Fusion stated that an investigation into the account history confirmed that Fusion erroneously began billing the account in November 2022, though there was no clear indication why billing was reinitiated.  Fusion confirmed that the account has been fully disconnected and that all charges on the account had been removed.  On February 20, 2023, Fusion again responded to the BBB noting the above. Fusions response remains unchanged. Fusion directs complainant to her final invoice as evidence that nothing further is owed.  Fusion will not respond to any further inquiries on this matter. 

• Initial Complaint

  09/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On June 16th of 2022 we have received an email that Fusion Connect/Megapath will be suspending online calling service UC-One as of July 1st of 2022. 90% of our business are phone calls made from computers using this software. We spent last 10 month changing and adjusting to use UC-One. We contacted Fusion/Megapath asking about any alternative to UC One. They didn't have any solution directing us to use Webex on-line meeting service. Webex doesn't work for our company specific phone and communication system and we had to immediately find and move our busines to another VOI provider called Ring Central causing multiple disruptions in service and loss of business. After we transferred our VOI services we contacted Fusion/Megapath asking if it will be Ok to discontinue services at the end of the month since we are on month to month payment plan. We kept the account for an extra month to insure that our phone numbers are ported. Few weeks after we closed the account Fusion/Megapath without any notification withdraw $3321.33. We contacted them trying to find out why this amount was debited from our back account and we were told that it was early termination fee. We were with Fusion/Megapath since 2016-2017 on moth-to month. The only change we have made was adding UC *********** to one of our lines about 10 month ago. During multiple conversation prior to canceling the account nobody from Fusion/Megapath notified us about any possible early termination charges. Yesterday we have received an e-mail that the case is closed and $3321.33 will not be returned.

  

  Business response

  09/27/2022

  Fusion ************** LLC (Fusion fka Megapath) responds to the above reference complaint submitted by ********************* on behalf of AIB (Complainant) in the above-referenced matter.  
  
  Complainant  disputes a $3,321.33 early termination fee, on the basis that Complainant has been subscribing to Fusions service on a month-to-month basis since an unspecified date in 2016 or 2017.  Fusion disputes Complainants allegations.
  
  Background. On March 5, 2015, Complainant signed a service agreement, evidenced by Complainants signature below.
  
  
  On July 5, 2016, Complainant signed a second service agreement for an additional T1 circuit.
  
  The top paragraph of the signature page in both agreements contains a provision marked Legal Please Read Carefully. This provision states that Subscribers order for ******** Services are subject to the terms contained herein and to ********s Terms and Conditionswhich are hyperlinked in both agreements.  The referenced Megapath Terms and Conditions include provisions governing automatic agreement renewal,notification of service agreement termination, and early termination and associated fees, as reflected below.   As set forth in the Term and Termination provision, the subscriber can terminate this Agreement or any Service for any reason at the end of a ************************ Term or Renewal Term . By providing at least thirty (30) days notice.
  
  
  
  On November 1, 2021, April 28, 2022, May 17,2022, and on June 3, 2022 Fusion notified affected subscribers of record that Fusions UC *********** would no longer be available.  Fusion offered a free upgrade to a WebEx software application having virtually identical functions to Fusions UC ***********.
  
  On June 24, 2022, Complainant contacted Fusion to request service termination for all but one access line, that Complainant indicated would be ultimately ported to another provider.
  
  Response. Complainant states that (presumably) following receipt of June 2022 service termination notices, Complainant contacted Fusion/Megapath asking if it will be Ok to discontinue services at the end of the month since we are on month to month payment plan.  To the extent that Complainants account had been on a month-to-month basis, Complainant would not be subject to an early termination fee.  Yet following a thorough review of Fusions account records, there is no indication that Complainant terminated either of the two service agreement within the 30 day service agreement termination date window as set forth under Fusions agreement terms and conditions.  Unless Complainant produces evidence that notice of accounts service agreement termination was provided to Fusion in accordance with Fusions terms and conditions termination provisions, the agreement early termination fee remains valid and is due. 

  Customer response

  09/29/2022

   
  Complaint: 18032539
  
  I am rejecting this response because:

  1. The reason for service cancelation for ************* **** was that the Fusion Connect terminated the service/support of the ** One software making it nearly impossible for our business to continue using Fusion Connect as a service provider.

  2. It took almost two month and multiple phone calls to port our phone lines and cancel the service. Not even once we were warned that early (since 2016) charges might occur. We demand the full refund.  
  
  Sincerely,
  
  *********************

  

  Business response

  09/29/2022

  Fusion ************** LLC (Fusion fka Megapath) responds to ************* Inc.s (Complainant) rejection of Fusions September 27,2022 response to Complainants complaint in the above referenced matter.
  
  Complainant not only disputes Fusions early termination fees but now demands a full refund of charges for an unspecified period of time.  Complainant maintains that its service termination was predicated on Fusions ** One software deactivation, the length of time required to port phone lines, and Fusions not informing Complainant that charges might occur understood to mean that early service contract termination charges would apply.  Complainants response does not justify the early termination fee waiver and payment refund Complainant demands.
  
  Fusion acknowledges that Complainant elected to change service providers due to Fusions ** One software deactivation.   Yet Complainant rejected Fusions ** One WebEx software replacement out of hand as there is no record of Complainant having requested the free WebEx software even as a trial.   Fusion would not have offered the WebEx software as an alternative if the software was incapable of performing like functions. Fusion first notified Complainant of the ** One software deactivation in November 2021, five months prior to the service agreement termination date,which accorded Complainant ample time to trial the WebEx software at no cost,had Complainant elected to do so, or to anticipate terminating the service agreement.
  
  All port requests are completed within 45 days of the port request, as quoted to all terminating subscribers.    Complainants service was ported within the  standard 45 day window.
  
  Fusion reiterates that the terms and conditions regarding service agreements are clearly established within its service agreements as reflected in Fusions response.  It is the subscribers responsibility to review and comply with service terms and conditions without ongoing reminders.

  Customer response

  09/30/2022

   
  Complaint: 18032539
  
  I am rejecting this response because:

  We have never received any notifications from Fusion Connect about service cancelation of UC One until June of 2022.

  
  WebEx is an online meeting software and does not support a click-to-dial feature which is necessary for our business.

  
  We will agree to pay Standard Recurring Charges till August 1st,2022. But all so called Early Cancelation Fees must be credited back to our account in full.
  Considering that we were a dedicated customer since 2015 its obvious that the only reason for cancelation was a suspension of the ************** initiated by the Fusion Connect without proper notification causing loss of business, additional expenses of buying new equipment and time to train employees to use a new software.

  
  Sincerely,
  
  *********************

  

  Business response

  10/04/2022

  On September 27, 2022 and again on September 29, 2022,Fusion ************** LLC (Fusion fka Megapath) submitted detail responses to Complainants complaint including, among other things, a copy of the section from Complainants signed agreement with Fusion where Complainant agrees to Fusions terms and conditions.  Those terms and conditions make clear the applicability of early termination fees if the service agreement is not cancelled within the agreement termination window.  Fusions response also states that on November 1, 2021, April 28, 2022, May 17, 2022,and on June 3, 2022 Fusion notified affected subscribers of record that Fusions UC *********** would no longer be available. 
  
  Complainants rebuttal alleges that the only UC One termination notice received was not received until June 2022.  Complainant's allegation serves as the basis for claiming that early termination fees should not apply.  Fusion sent out no less than four notices to affected subscribers over the course of more than six months specifically to give affected subscribers ample opportunity to consider options, as evidenced by the attached notices.  Each notice was sent to Complainants email of record, ******************** is unclear why Complainant claims that only one UC One notice cancellation was received, and then only in June 2022.  Complainants second rebuttal otherwise provides no further evidence as to why the Fusion service terms and conditions, including early termination, to which Complainant agreed should not apply.     
  
  Fusions service agreement is meant to provide subscribers with the benefit of significant rate reductions over month-to-month service in return for an annual service commitment.  Though the WebEx feature did not apparently meet Complainants needs, had Complainant terminated service within the termination window, no early termination fees would have applied.  

  Customer response

  10/04/2022

   
  Complaint: 18032539
  
  I am rejecting this response because:

  I do not see this conversation is going anywhere. 

  As it was stated earlier we will not withdraw this complaint until all so-called Early Termination Charges will be returned to our account.

  Reasons:

  1. Customer since 2015.

  2. Cancelation of the ** One.

  3. No proper notification. (you should have sent a fax or call).

  4. No equal replacement to ** One (WebEx does not have needed service to operate).

  Sincerely,
  

  
  *********************

  

  Business response

  10/07/2022

  Complainant has provided no further evidence to support repeated allegations.  Fusions previous responses remain unchanged.  Fusion will not respond further. 

• Initial Complaint

  08/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been attempting to switch my service for the ****************************** to monthly and cancel the auto renewal since early this year. My original contract with Megapath requires a written notice of cancellation. I contacted Fusion to get a proper mailing address for the notice and was told that I could only make such a request by calling a telephone number I called to switch to 30 days notice and I was told to call back. I called on 6/24/22 and requested to switch and I was told it was too late. I asked to speak to someone else and was transferred to ******************* in ***************** ***** said that he would research and call me back. I received an email on 6/27. ***** said that it was too late to switch the service and that there was no record of my previous calls. I asked when I would need to call and he said call by 6/26/23. I responded that I needed some additional clarification on this since I had called before 6/26/22 I should have been in time. I asked to speak with his director (****) that had made the final decision and I was told that **** would call me back. I have called and emailed several times since 6/27 and have not had a response to my questions. My last call was on 7/29/22 at 4pm and ***** informed me that I was unable to speak with or leave a voicemail or email directly ****. He stated that he would send another message that I was awaiting a call. Each time I provided my cell phone number. It has been 7 weeks of emails and phone calls and voicemails and no response. I have been a customer of Megapath/********************** for 7.5 years. Common courtesy and basic customer service should afford me a call back.

  

  Business response

  08/29/2022

  Fusion LLC (Fusion, which includes former **************** subscribers) responds to a complaint submitted on behalf of ********************* (complainant), in the above referenced consumer complaint.
  
  Complainant states that the accounts June 24, 2022 request to terminate a Fusion service agreement auto renewal provision in favor of a month-to-month agreement was rejected by Fusion because the request had been made outside of the agreement termination period, despite complainants efforts to terminate the provision prior to that time.   Complainant states further that despite repeated efforts to subsequently discuss the matter with the responsible Fusion director, her requests went unanswered.
  
  Fusion acknowledges that Complainant initiated contact with Fusion on January 3, 2022 to request a copy of the accounts terms and conditions. Complainant had also sent an email request for the agreement on December 30, 2021.   In response to Complainants requests, on January 3, 2022, Fusion provided a copy of the requested service agreement terms and conditions to Complainant.
  
  Complainant maintains three active Fusion service agreements; 1) A cable circuit agreement carrying a  June 19, 2022 renewal date, 2) an ethernet circuit that is already provided on a month-to-month basis, and 3) a managed WIFI agreement carrying a June 26, 2022 renewal date. 
  
  According to *************** and Termination, of the Companys Terms and Conditions provided to Complainant on January 3 (and at the time of the original subscription),Unless Subscriber provides notification in accordance with the Fee Schedule and Services Exhibit at least thirty (30) days, but no more than forty-five (45) days, before the end of a Services Term (defined below) that Subscriber:1) does not intend to renew, or wishes to cancel the Agreement; or 2) wishes to extend the Term of the Service for a multi-year term or on a month-to-month basis, then the Services will automatically renew for subsequent terms of one (1) year (each such extension or renewal, a *************** Term).
  
  Complainant maintains that she was told to call back on this date [June 24, 2022] to remove the auto renew.  It is unclear why Complainant believed that June 24 was the date on which to call Fusion as the terms and conditions expressly require a minimum of thirty days notice. At the time of Complainants June 24, 2022 request to terminate the term agreements, the thirty day termination notice period established under the service terms and conditions had already been exceeded by nearly thirty days. Fusions customer care representative so advised Complainant at the time of Complainants June 24, 2022 call.
  
  In response to Complainants request to speak with Fusions director, the director returned Complainants calls on July 12, 2022 at 1:15PM and again on August 24, 2022 at 2:25PM, but was unable to reach customer by phone.

• Initial Complaint

  07/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  After many years of bad service (both bad telecom service and horrible customer service), we discontinued our service with Fusion on 5/23/22. They have acknowledged the discontinuation.In June, we received a **** for service from 6/1/22 to 6/30/22. We contacted them to let them know the service had been discontinued on 5/23/22. At that time they told us that the June **** would be credited out but that it takes a few billing cycles for it to happen. We were told we could ignore the ****.A few weeks later, we received a ******* letter for the June ****. We contacted them again and were told the same thing.Yesterday, 7/19/22, we received yet another ******* letter for the June ****. We contacted them again and they sent us the following explanation:"*** contacted us and opened a **** dispute on the account on 6/24/22. *** is not an authorized contact on the account, therefore I cannot go into detail with her, so relaying the information to you. We were contacted on 5/23/22 to disconnect service. The timeframe to disconnect and remove billing is 45 days. We did not disconnect and remove the billing until 7/22/22. Due to a billing error your June invoice did not reflect any charges on the account, although it should have reflected charges from 7/1/22 through 7/21/22. This error was corrected and on your July invoice, you will see charges from 7/1/22 through 7/21/22. You will also see a credit of $91.88. This credit covers the billing from 7/7/22 through 7/21/22. You will be responsible for the charges from 7/1/22 through 7/6/22."The contract I have does not include a "45-day disconnect period". I responded to their email within 10 minutes of receiving it, but they closed the service ticket immediately after sending the email, so my response was rejected.They also apparently blocked my account login as it no longer works and when I try to recreate it, I get the message that our phone number doesn't match our account number.

  

  Business response

  07/29/2022

  Fusion LLC (Fusion) responds to the above referenced complaint.
  
  Complaint.  Complainant maintains that the account was erroneously billed for service in June and July 2022,albeit with a corrected invoice, despite Complainants termination of service on May 23, 2022.   Complainant disputes Fusion charges after May 23,2022.
  
  Response. The 45 day service agreement termination period Complainant references applies through Fusions underlying Basic Terms and Conditions, (see, https://www.fusionconnect.com/hubfs/8888490/pdfs/legal/Fusion%20Basic%20Terms%20and%20Conditions.pdfreferenced). 
  
  Article 2, page 1 of Fusions Basic Terms and Conditions establishes that, with the Initial or *************** Term being collectively referred to herein as the Term unless a Party provides the other Party written notice of termination at least forty-five (45) days prior to the expiration of the then current Term (the Termination Notice Period).  In all cases, billing for a Service will continue until the end of the Termination Notice Period.
  
  On April 2, 2019, Complainant signed a service order that included the following statement, immediately above Complainants signature block:
  
           LEGAL PLEASE READ CAREFULLY
  
           This Service Order and Customers use of the Fusion Services are subject to the terms of the ************** Agreement between Fusion and Customer, or, in the absence of such an ********************************* Basic Terms and            Conditions found at http://www.fusion connect.com/legalapplicable to the Services describer herein.
  
  The 45 day termination period provision is necessary to enable Fusion to complete account operations and billing coordination necessary to terminate the account. 
  
  By signing the service order, Complainant acknowledged applicability of the Basic terms and Conditions to ********************* including the 45 day termination period. When Complainant terminated service, Complainant was reminded of the 45 day termination period consistent with Fusions Basic Terms and Conditions, as subscriber acknowledges. Notice of termination does not equate to immediate account termination, as Complainant appears to maintain.   Service remained available to Complainant and service charges continue to apply through the account 45 day termination period,as set forth in Fusions Basic Terms and Conditions.  

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was notified by your company on May 2, 2022 regarding an alleged debt that you believe we owe. I do not owe this debt because we were no longer under contract with your company for the voice portion of our arrangement. Upon our cancellation of your services we were charged a cancellation fee even though we were on a month to month arrangement. We were still under contract for our **** services through July 2022 and that cancellation fee has already been paid to you. If you review the notes on our account you will see many interactions recorded in both 2020 and 2021 of me talking to *****, **** and ***** (all at different times) asking the proper cancellation procedures and timing. I was given a small window of time to contact you to cancel the auto renew. I contacted you within that small window successfully being placed on a month to month arrangement for our voice services. On the day we cancelled all services with you (in February 2022) I spoke with ***** because the cancellation department was stating that we were going to owe a voice cancellation fee. ***** said not to worry about it because I was NOT under contract for our voice services and that if there was a cancellation fee on my final **** to put in a dispute. Well I did that, but they did not look far enough back in our notes and assumed that the voice contract ended in July 2022 along with the **** contract, but this is not accurate, the voice portion was on a month to month at this point.To make matters worse, I have reached out 3 separate times asking for a fed ex return label and a list of what equipment you would like returned. That department said if I dont get a label they dont want anything back. Well I have not received a label yet, and they are charging me for not returning the equipment. Again, I ask that you remove that charge and send me a label and a list of what you would like returned. All of the equipment is sitting on my desk ready to go out.At this time, I believe

  

  Business response

  05/27/2022

  Fusion LLC (Fusion) responds to a complaint submitted by ********************* (Complainant) in the above referenced matter  Complainant maintains that his voice services account is not subject to an early termination fee (ETF) as the service agreement has terminated and service is now provided on a month-to-month basis.  Complainant relied solely on a verbal representation that Complainants voice services agreement ended in ********************************************************************** February 2022. Although the voice services agreement was in effect at the time Complainant cancelled service, Fusion is waiving Complainants early termination fee.
  
  Attached is a copy of Complainants voice services agreement.  This agreement terminates on July 1, 2022.  Pursuant agreement basic terms and conditions, http://www.fusionconnect.com/hubfs/8888490/pdfs/legal/Fusion%20Basic%20Terms%20and%20Conditions.pdf,Article 2, The initial term for each Service shall be set forth in the applicable Service Order (the *************** Term). The *************** Term for a Service shall begin on the date that Fusion notifies Customer that the Service has been installed or activated (Service Activation Date). Except as otherwise noted in the applicable Service Addendum, the term of each Service Order shall automatically continue in full force for successive one (1) year renewal terms (each a *************** Term, with the Initial or *************** Term being collectively referred to herein as the Term) unless a Party provides the other Party written notice of termination at least forty-five (45) days prior to the expiration of the then current Term (the Termination Notice Period). In all cases, billing for a Service will continue until the end of the Termination Notice Period. In the event that Customer provides notice of non-renewal or requests that the Services continue on a month-to-month basis, at the end of the then current Term, Fusion reserves the right to increase Customers pricing automatically without notice. Fusion may modify the monthly recurring charges for Services at any time upon no less than thirty (30) days notice to Customer."
  
  Contrary to Complainants understanding, Complainants voice services remained under the terms of the service agreement through July 1,2022.  Complainants February 2022 service termination request was made more than 45 days from the agreement termination date, engendering the early termination fees.  Complainant was regrettably misinformed regarding his voice service agreement termination date.  Nevertheless, subscribers ultimately remain responsible for meeting the established terms and conditions of their agreements.  
  
  In recognition of the circumstances leading to Complainants early termination, Fusion is waiving the early termination fee and has so informed Complainant.
  
  Regarding equipment return, Fusion is coordinating with Complainant for equipment return and is crediting related charges once the equipment is returned.

  Customer response

  05/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/09/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We initially had contract with Birch Communication few years ago for **************** service for $249/month. Some reason that company went under and Fusion Connects under account #****** took over and didn't honor the contract. We made several attempts to deal with Fusion Connects but charges went up to around $400/month. We are on month to month basis with Fusion Connects and nothing attached to it. We tried our best to work with Fusion Connects at ************ but it didn't work out and finally terminated the service two months ago and have another provider. Fusion Connects turn around and tried to collect on auto pay for $2414.63 through my bank account without my permission although we cancelled the auto pay on Fusion Connects, terminated the service and also informed the Bank. This company is highly unprofessional, unethical in doing business and charged whatever they feel. We owed nothing to this company.

  

  Business response

  04/13/2022

  Fusion ***** Services, LLC (Fusion fka Birch Communications) responds to a complaint submitted by ***************************** on behalf of DFW ************* (Complainant), in the above referenced matter.  
  
  Complainant states that he had a contract with Birch Communications that was not honored by Fusion at the time the Company became Fusion.   Complainant states further that the accounts monthly recurring charges increased to approximately $400.00.  Complainant maintains that the account is on a month-to-month basis, and that following ******************** termination, Fusion sought to collect $2,414.63 under an automatic **** payment arrangement that Complainant states had been cancelled by Complainant.  Complainant alleges that nothing is owed to Fusion.
  
  Fusions review of Complainants account record resulted in the following findings.  On January 7, 2020, Complainant entered into a three-year Service Renewal Amendment with Fusion, attached, under which service had been provided.  On March 1, 2022, Complainant contacted Fusion to terminate the account.  Following Complainants disconnection request, Complainants account was assessed $2,080.30 in early termination fees under the terms and conditions of Complainants renewed service agreement in effect at the time of cancellation.   
  
  Despite the fact that subscribers may terminate auto-pay elections at any time by contacting the Companys customer service or online through *********************** account portal, there is no evidence to support Complainants contention that the automatic payment arrangement had been terminated.  Complainants account has been subject to the automatic payment arrangement since 2015.  On March 30, 2022, Fusion processed an automatic payment draw of the total account balance of $2,414.63, including the account balance and pending service fees, which was rejected by Complainants bank.
  
  Based on the foregoing, Fusion disputes Complainants allegation that the account was on a month-to-month agreement and by extension is not subject to early account termination fees, as evidenced by the attached Service Renewal Amendment.    Fusion further disputes Complainants allegation that the automatic payment arrangement had been terminated.Complainant states that ge directed his bank to preclude automatic payment of Fusions charges but did not terminate the automatic payment arrangement through Fusion.  
  
  Complainants statement that the accounts monthly recurring charges increased is correct.  Following significant underlying carrier rate increases to Fusion, subscribers, including Complainant, were given a minimum of thirty days notice of the rate increase, as reflected in Complainants January 31, 2022 invoice, attached.
  
  Complainant is subject to a total account balance of $2,414.63 and an additional $25.00 return check fee charge following his banks rejection of the automatic **** payment for the remaining balance.

  Customer response

  04/14/2022

   
  Complaint: 17008318
  
  I am rejecting this response because: I never seen this this contract which this company presented to BBB. We had no communications with Fusion Connects and there is no way you will be able to cancel auto pay to this company, the way this company handle the business. How in the world when I was complaining to terminate the service for their higher billing issues all along, I will sign a 3 years contract? It may be possible that it was renewed automatic without our knowledge or  permission by Fusion Connects. We will not honor such a renewable contract at all and we believe that we are not obligated to pay or owe anything to this company. This is highly unprofessional and unethical business practices performed by Fusion Connects. 
  
  Sincerely,
  
  *************************

  

  Business response

  04/25/2022

  Fusion ***** Services, LLC (Fusion) responds to ***************************** rejection to Fusions April 13, 2022 response to Complainants complaint.  Complainant states that he rejects Fusions April 13, 2022 response, maintaining that he never seen [sic.] this this contract which this company presented to BBB.  Separately, Complainant states that he could not have cancelled auto pay in the absence of communications with Fusion.  Complainant provides no evidence in support of the basis for these allegations.
  
  The January 7, 2020 Service Renewal Amendment Fusion submitted in response to Complainants original complaint contained Complainants DocuSign signature.  Fusion has very specific procedures for obtaining subscriber authorizations and ensuring that documentation is immediately provided to its subscribers and available in the subscribers account information.  That Complainant claims that he never saw, and by extension, never signed Fusions Service Renewal Amendment is not dispositive of the fact that the Service Renewal Amendment was signed, if not by Complainant, then by some one at DFW ************* on Complainants behalf. 
  
  Regarding Complainants second basis for rejection, Fusion noted in its response that Despite the fact that subscribers may terminate auto-pay elections at anytime by contacting the Companys customer service or online through *********************** account portal, there is no evidence to support Complainants contention that the auto pay arrangement had been terminated.  Complainants account has been subject to autopay since 2015.   Complainants statement that he could not have cancelled auto pay in the absence of communications with Fusion simply confirms Fusions account notes.
  
  The facts contained in Fusions April 13, 2022 response remain unchanged.

  Customer response

  04/26/2022

   
  Complaint: 17008318
  
  I am rejecting this response because: Our internet/phone service was first started under CBeyond Communications with the contract for $249/month for three years. We were told that the terms and pricing will remain the same if renewed. If any changes occurs, they will contact us to provide us the details. CBeyond Communications went under and Birch Communication took over and honor the same terms for a while. when Fusion Connects took over from Birch Communications in ***************************************************************** contact us if any changes taken place but unfortunately we had no communications with Fusion Connects for almost 7 years. It appears that Fusion Connects failed to honor the contract as signed for $249/month. They started charging whatever they feel like it since 2015. I made numerous complaints time to time over the phone since this company has no other means of communications except phone even if you asked the invoice/statement, they charged money for it. Fusion Connects online statement is not the detailed statement except the amount, so no one can questions about the invoice or billing. Fusion Connects don't provide much detail on invoice/statement online even I told them every time that you are charging too much more than your contract rate & will terminate the service but they stated that it is month to month basis and our prices vary each month. They never mentioned having any contract on file to us, although we threatened them for termination off and on. We were sick and tired of paying fluctuating high payments for service for unknown reason while other companies ask lot less. This company never mentioned having a contract or discuss the rates with us or willing to work. We don't understand it, contract must be specific terms and charges. The Fusion Connects contract as attached was during the peak season of COVID epidemic while our business was closed and things were not under control during that time. We have no idea, how Fusion Connects get this attached contract or done? We don't honor such contract that Fusion connect can charge us any amount for the service provided. Any contract must be for specific time and charges for the service. It appears that Fusion Connects playing games with the contract issue asking for fluctuating payments all time whatever Fusion Connects can charge to the consumers. We have contract with other companies with specific time and the charges. This Fusion Connects has each month a different amount taking out from our account without any notification and hard to keep it up with the accounting each month. I believe that it is unethical business business practices performed by Fusion Connects.
  
  Sincerely,
  
  *************************

  

  Business response

  05/07/2022

  Fusion ***** Services, LLC (Fusion) responds to ***************************** second rejection to Fusions April 13, 2022 original response to Complainants complaint, and April 25, 2012 response to Complainants first rejection. Rather than a rejection of Fusions first response, Complainant raises two new primary allegations; 1) that Fusion was obligated to honor the $249.00 per month ******* rate under Complainants original Cbeyond Communications contract; and 2) that Fusion arbitrarily changes its monthly recurring ******* rate.  Complainant is mistaken on both counts.
  
  Contracted Rates May be Subject to Change. Complaint maintains that Fusion was obligated to honor the monthly recurring charges under Complainants original Cbeyond Communications and then Birch Communications contract when Fusion assumed Birch Communications subscriber ******* contracts in 2019 (not 2015 as Complainants alleges).  And in this regard, Complainant is correct.
  
  On January 7, 2020, DFW *********************** Renewal Amendment entered into a three-year Service Renewal Amendment, as noted in Fusions April 13, 2022 response.   Complainants second response does not dispute this fact.  This belies Complainants secondary allegations that that ******************** had no communications from Fusion for almost 7 years and that Fusion started charging whatever they feel like it since 2015.
  
  Complainants January 7, 2020 Service Renewal Amendment constituted an extension of Complainants original November 11, 2020 *************** Order Contract, attached.  DFW *********************** Renewal Amendment explicitly states that, Upon your execution of this Amendment, you understand and acknowledge that the following will occur:  You will extend the Service term of all Services on the account number listed above Additional Terms. Except as set forth above, your execution of this Amendment will cause no changes in the Services you currently receive. Taxes, surcharges, usage and fees may vary.  Nevertheless, Fusions Basic Terms and Conditions (https://www.fusionconnect.com/hubfs/8888490/pdfs/legal/Fusion%20Basic%20Terms%20and%20Conditions.pdf)  . Article 2 of Fusions Basic Terms and Conditions, explicitly establishes that Fusion may modify the monthly recurring charges for Services at any time upon no less than thirty (30) days notice to Customer.   In February 2022, ********************** was compelled to increase certain ******* rates to all subscribers following Fusion underlying carrier rate increases.
  
  Fusion Service Charges are Established Under the Terms of Its Service Agreements Subject to Fusions Basic Terms and Conditions. Complainant alleges, without evidence, that Fusions ******* charges were effectively arbitrary.  Complainant ignores that DFW ****** Services******* rates, terms, and conditions, are governed under Fusions ******* agreement, as extended by the January 7, 2020, DFW *********************** Renewal Amendment under Fusions Basic Terms and Conditions, as noted. 
  
  On July 1, 2020, Complainant contacted Fusion questioning an April 2020 rate increase, stating his understanding that the January 7, 2020 Service Renewal Amendment had established fixed recurring ******* rates. Fusion explained the basis of rate increases applicable to contracted *******.This is the only documented Complainant contact with Fusion until February 2022.
  
   In February 2022, Fusion was again compelled to increase certain ******* rates to all subscribers following Fusion underlying carrier rate increases.  and Fusions DFW ****** Services January 31, 2022 Invoice clearly advised the Company of the upcoming rate increase, consistent with the provisions of Article 2 to Fusions Basic Terms and Conditions:
  

  
  The cost of communication and data *******s has continuously been increasing and we must pass these price increases on to you. Price increases on selected *******s will be reflected on your next invoice. Again, to learn about       options that could reduce your overall costs and add new features, contact your account manager or call us today at ************.
  

  
  Complainant again contacted Fusion to address this rate increase, and Fusion again explained the basis for the rate increase..  Complainant elected to terminate ******* at that time.  
  
  Fusion is obligated to meet its legal and regulatory obligations, here as they specifically apply to subscriber rates and may not,nor would it otherwise seek  to, arbitrarily charge subscribers for their *******s as Complainant alleges.
  
  Regarding Complainants secondary allegation regarding the need for additional invoice detail, it is unclear what additional detail Complainant seeks.  The invoice identifies the ******* and corresponding rate.  All applicable surcharges and taxes are clearly identified in accordance with the FCCs Truth in Billing rules, 47 C.F.R. 64.2401.  All ******* and rate information, as well as copies of all subscriber invoices are available via Fusions password protected subscriber portal, which may be accessed at no charge at any time.  Had Complainant reviewed DFW ****** Services ******* agreement, Fusions online Basic  Terms and Conditions, and access Fusions subscriber portal, the basis for Fusions rate increases would have become clear.  Complainants allegations are misplaced and reflect a misunderstanding of the DFW ****** Services Fusion ******* agreement terms and conditions.  

  Customer response

  05/10/2022

   
  Complaint: 17008318
  
  I am rejecting this response because: As we said earlier that we have no communication from this Fusion Connects by mail or e-mail since they failed to provide contact information. The only source of communication is the invoice online which is very limited and have only one phone number to customer service number and they don't provide much information. This company failed to mail the invoice since they charge money to mail any invoice regardless. This company acted very tricky. We did call them when we received fluctuating invoices amount from them time to time since our contract was originally from CBoynd communication for only one set of monthly payment. Fusion Connects never mailed or communicate us for any information for any changes or the increase in monthly service or payment even their customer service failed to provide us such information. Fusion Connects never mailed us any notice or information when they took over Birch Communications, we just took their word later. They hide the information and failed to deliver as a company and now, they keep it repeating in their response about the amendment in the contract in 2020 which may possibly overlooked by most of the consumers since it is on-going contract. There is no written communication or notices provided by Fusion Connects for any changes in the contract or service. We strongly believe that this company deceived the consumer and failed to disclosed the information as required by the law by making such change or amendment in the contract without consumer's knowledge. The company MUST informed in advance to the consumers in simple & easy for any changes coming up. Since it is ongoing contract, consumer generally sign those contract without checking anything or legal issues, all the time. We believed that this company must be investigated for the violating the law. The response made by this company is totally baseless since they continued repeat same stuff over & over again.
  
  Sincerely,
  
  *************************

  

  Business response

  05/10/2022

   
  Fusion has twice previously responded to each of Complainants allegations supported by factual evidence.  Not satisfied with Fusions responses, Complainant reiterates his allegations absent of any corroborating evidence to support his grievances.  Fusion stands by its previous responses.
  
  

  Customer response

  05/11/2022

   
  Complaint: 17008318
  
  I am rejecting this response because: We believe that our allegation are correct and we believe that Fusion Connects is violating consumer's rights charging consumers un-necessary fee without providing any information or the consumer's knowledge. Fusion Connects failed to mail any notices for any changes or renew notices at least in 30 days in advance. The contract was going on long time ago for same terms/condition by CBeyond Communication which  took over by Birch and now Fusion Connects. It was set up for just one standard fee of $249/month but Fusion Connects starts charging higher & fluctuating fee each month for unknown reasons which consumer unable to understand without mailing any notices or information. It appears that it is a direct violation of consumer rights by Fusion Connects and taking the law in their hand. Fusion Connects also failed to mail the hard copy of the contract to the consumer and never able to communicate with the consumer related to the service. We believed that Fusion Connects owed money paid over $249/month should be refunded by Fusion Connects. According to Fusion Connects owed a total of around $4000. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Our contract with Fusion Connect for our offices in ***************** ended on 12/12/21 which I confirmed with their office before cancelling. Service was cancelled, and I received confirmation from them that they acknowledge the cancellation. Equipment was returned in December (before contract end) using their provided Fed ex labels and Fed Ex tracking confirms they were received. Fusion has continued to **** us (4 months now) charged us for non-returned equipment, and sent our account to collections. I have called on the 15th of each month to their billing ***** and was assured all would be corrected on the next ****. This still has not happened. I have sent the emails, tracking, all documents to them, they still continue to **** us and harass us for payment.

  

  Business response

  04/08/2022

  Fusion LLC (Fusion) hereby responds to a complaint by ******************************* on behalf of COACT (Complainant) submitted to the BBB in the above-referenced complaint.
  
  Complainant states the COACTs term service agreement with Fusion terminated on December 12, 2021, as she confirmed with Fusion.Complainant states further that all Fusion provided equipment was returned in December 2021.  According to Complainant, despite the foregoing, Fusion has continued to assess the account for equipment charges and sent the account to collections, despite having been assured by Fusion that the issue would be addressed.
  
  Fusion has applied full credit for the equipment charges and apologizes for any inconvenience.

• Initial Complaint

  02/24/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been with Fusion (and the previous company they purchased) for 4 years. They auto renewed a one year contract without my approval and are charging me an early termination fee. I want the BBB to be aware of that they are auto renewing yearly contracts without prior consent from the customer.

  

  Business response

  03/09/2022

  Fusion Connect, LLC (Fusion)hereby responds to a complaint submitted by *************************, on behalf of ****************, (Complainant) in the above-referenced complaint number.
  
  Complainant states that the account he represents has been subscribed to Fusion for four years.  Complainant then alleges that Fusion automatically renewed the account without affirmative approval, and that Fusion is assessing an early termination fee resulting from ******************** termination.
  
  Fusion confirms that Complainants account has been subscribed to Fusion for four years.  On March 16, 2018, **************** entered into a service agreement with *********************** LLC, that has since become part of Fusion.  
  
  Fusion disputes Complainants claim that Fusion renewed the account without affirmative approval, as no affirmative renewal approval was required under the **************** terms and conditions.  Pursuant to the Legal Terms signature page,in pertinent part,
  
                  By signing this form, you acknowledge and agree to adhere to: i) the terms and conditions contained herein,ii) MegaPaths Terms and Conditions, found at http://www.megapath.com/about/corporate-policies/ ("Terms and                            Conditions")
  
  The early termination fees,Optional Service fees and miscellaneous fees are set forth in MegaPaths Fee Schedule, found at http://www.megapath.com/megapath/assets/File/PDF/Legal/fee_
  
                  The person signing below represents that s/he has read and agreed to the terms of this Agreement and is authorized to accept the Service Order and Agreement on behalf of Subscriber.
  
  The Companys Terms and Conditions, section 8, Term and Termination,page 5, explicitly states
  
                  Unless Subscriber provides notification in accordance with the Fee Schedule and Services Exhibit at least thirty (30) days, but no more than forty-five (45) days, before the end of a Services Term that Subscriber: 1) does                      not intend to renew, or wishers to cancel the Agreement then the Services will automatically renew for subsequent terms of one (1) year..
  
  In signing ************************* agreement, the individual who signed the service agreement affirmatively stated that he had read and agreed to the terms of the service agreement, including the provisions governing automatic renewal, noted above,  That ************** may not have been aware of those provisions does not relieve **************** from its service obligations under the agreement, including automatic renewal in the absence of an affirmative cancellation during the cancellation period, and the applicability of early termination fees in the event that cancellation is requested outside of the cancellation period.   These provisions have been implemented so that Fusion is able to provide its subscribers with more favorable rates in return for the subscribers service term commitment. 

  Customer response

  03/09/2022

   
  Complaint: 16804130
  
  I am rejecting this response because:
  
  I pulled up the contract that was signed by my employee on 03-16-2018 and see there were additional links within the contract. Having additional links to public digital files that can be altered at any time does not constitute a binding contract and these items were not provided to me or my employee at the time we signed the contract. Everything needs to be within the contract at the time it was signed. This is just like signing paperwork for a mortgage on a house,everything is provided to you in one comprehensive contract.
  
  In fact when I click on the link, specifically the "Terms and Conditions" link (http://www.megapath.com/about/corporate-policies/) it no longer is valid and brings me to a general purpose Fusion page.I have screen recorded the transition between the contract link and the page that is brought up this in case it is changed. And if it changes to a more specific page it only further proves my point that any digital item can be changed at any time very easily and cannot be held in a binding contract. 
  
  Also the Standard Fee Schedule is no longer valid. When clicking on the Standard Fee Schedule Link (http://www.megapath.com/megapath/assets/File/PDF/Legal/fee_),it brings me to a page that shows a link to a Standard Fee Schedule that was updated on July 16th 2021. For a second time proving my point that any digital item can be changed at any time very easily and cannot be held in a binding contract. 
  
  The contract does not contain all the pertinent details about the Terms and Conditions and Standard Fee Schedule at the time it was signed. There were only additional digital links that can change at the whim of a company, as I described above,and therefore I cannot be held responsible if it was not hard written into the contract at the time it was signed. 
  
  Sincerely,
  
  *************************

  

  Business response

  03/17/2022

  Fusion, LLC (Fusion)hereby responds to ******* Knoses, on behalf of ****************,(Complainant) rejection of Fusions March 9, 2022 response to Complainants complaint in the above-referenced complaint.
  
  Complainants rejection of Fusions response is predicated on Complainants speculative belief that the inclusion of hyperlinks to additional Fusion terms and conditions governing the contractual relationship between subscribers and Fusion contained in Fusions service agreements,somehow invalidate the provisions of the service agreement by virtue of the potential alteration of those terms and conditions.  Complainant maintains by extension of this logic, that he cannot be held responsible for the contractual service agreements, accordingly.
  
  Fusions March 9. 2022 response confirmed that On March 16,2018, **************** entered into a service agreement with *********************** LLC, that has since become part of Fusion.  Complainant does not dispute this fact.  To the extent that Complainant or the individual who signed the service agreement at the time had an issue with other applicable provisions governing Fusions provision of service including the automatic renewal provisions, those concerns should have been addressed at the time and not four years after the fact.  As stated in Fusions March 9, 2022 response, In signing ************************* agreement, the individual who signed the service agreement affirmatively stated that he had read and agreed to the terms of the service agreement, including the provisions governing automatic renewal
  
  Fusions use of hyperlinks to underlying terms and conditions is standard industry practice intended to facilitate access to more detailed documentation, that is always available to subscribers.  Complainant appears to not have review the hyperlinked documents at the time of entering into a service agreement with Fusion - despite the  Companys affirmative statement to the contrary at the time the service agreement was signed,  has benefitted from the lower service rates accorded to Complainant under a term agreement, and remains subject to Fusions service terms and agreements.   Nevertheless, Fusion agrees to terminate ******************** as requested and waive early termination fees to bring this matter to a close.

• Initial Complaint

  12/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Fusion Connect Acct. # ****** The following list contains the service issues in question. These services were billed to WCLA, ***** on a monthly basis, therefore services were expected to be maintained as per usual and customary business practices. 1.Conference calls we were offered **** free minutes each month, however, the service never worked. Calls were made to the service department to no avail. WCLA, **** had to contract with an outside vendor in order to conduct conference calls for our business purposes. This alternative was quite costly for only two or three calls.2.Incoming calls we paid for call paths to 16 lines, but when the incoming calls began dropping and customers could not reach us, the service department did not correct the issue. This issue was not due to weather conditions or outside forces; it was a Fusion service issue. Customers were emailing us and complaining that they could not get through to speak to any employees. Losing customer calls interfered and interrupted our daily business capabilities.The service department was given ******************* cell phone number as a contact number due to the fact that calls were not coming in on our regular lines. They NEVER called her on her cell phone, which means they did not follow up on resolving the issue, nor did they extend the usual business courtesy of updating the customer regarding the status of the issue or when to expect any resolution of said issue. **** has the phone log to prove that there were no calls made to her cell by Fusions service team.3.The fax to email service did not work again, no resolution of this issue.4.Fusion decided to terminate their cell phone services. We were told that we were grandfathered in, but certain phone applications were longer being serviced by Fusion. Yet again, we had to reach out to another vendor to secure cell phone service wherein we could feel confident that said service would be maintained and trouble free.

  

  Business response

  01/19/2022

  Fusion Communications LLC (Fusion) hereby responds to the above referenced Better Business Bureau complaint.
  
  Washington ***************************** Inc.s (Complainant) complaint raises four specific service issues regarding Fusion conference service, incoming calls, facsimile to email service, and termination of wireless services:
  
  Conference Service Complainant maintains that Fusions conference service dd not function.   According to Fusions records,in January 2021 Complainant inquired regarding Fusions free conference minutes offer.  There is no record of Complainant having informed Fusion about service issues.
  
  Incoming Calls Complainant maintains having experienced dropped incoming calls to their lines, and that Fusion did not follow up on ******************** requests.  Fusion s records do not reflect any trouble tickets associated with Complainants dropped calls and Complainant was unable to reference any related trouble ticket numbers when recently contacted.  Fusions records do reflect a service ticket opened in June ********************** number porting.
  
  Facsimile Service Complainant maintains that Fusions facsimile service did not function.  Again, Fusions account records do not reflect any Complainant inquiries or trouble tickets associated with Complainants use of Fusions facsimile service.
  
  Wireless Service Termination In June 2021, Fusion discontinued the provision of wireless services and so notified existing subscribers.  Fusion confirms that Complainant elected to port their wireless numbers away from Fusion in June 2021.
  
  On July 30, 2021, Complainant notified Fusion of Complainants election to terminate service.  Fusion coordinated with Complainant to close Complainants account with Fusion. To the extent that Complainant experienced certain service issues, there is no record that those issues resulted in trouble tickets to address the issues.  Regarding Fusions wireless services, Complainant simply states a fact.  Complainant transferred its wireless service to another provider following Fusions business decision to terminate the provision of wireless services,

  Customer response

  01/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Wcla, *************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩