ComplaintsforAutonation Hyundai Savannah

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 12/2023 several panels of our 2017 Hyundai Elantra were painted under the extended white paint *********** 1/2024, the paint started to bubble and peel on an additional panel in the rear (trunk). We were advised by the body shop that we had to restart the warranty process by filing another claim with Hyundai.I have called the Hyundai dealership numerous times. Every time I call I am advised that I can only leave my information and wait for a call back. I am not allowed to speak with a manager or reach anyone to address the issue of being ignored.I need help. The exposed metal on the trunk of our vehicle looks like it will start to rust soon. The peeling paint is expanding daily. I am asking for someone to call us back so we can have our vehicle painted.

  Business response

  09/16/2024

  We have been in contact with the Guest about the issues with her vehicle.  The original matter was handled and the vehicle was painted at the expense of Hyundai Motors.  The current concerns are a different part of the vehicle.  We did go ahead and submit this section of the vehicle for approval (PA), but Hyundai turned it down as the vehicle warranty has since expired.  We informed the guest that at this point the only options was for her to file a case with Hyundai Customer care.  We gave her the number for customer care and requested that she forward the case number.

  On 9/16 we received an email requesting the date of the first claim, we supplied Ms. ****** that information and we are just waiting on the approval or decline from Hyundai.  

   

  As we informed Ms. ******* these claims are on an individual basis and they manufacturer will only deal with the vehicle owner once they decline.

  Customer response

  09/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22233715

  I am rejecting this response because:

  I had a claim and pictures taken by Hyundai Savannah dated 2/13/23.  Hyundai Savannah was supposed to immediately submit the claim to the warranty department.  They did not.  They did not submit the claim until 12/23.

  My warranty expired 3/7/23.

   They pushed that claim out of warranty and it was incorrectly completed and labeled as out of warranty, good faith claim in 12/23.  

  This current claim was rejected based on the fact that I have already had a good faith claim.  Which is totally inaccurate.  I took all the appropriate actions within the warranty period.  It was Hyundai Savannah who purposely pushed out my first claim with no regard for my warranty status.

  When I tried to explain this situation to the ** and service manager I was told that they have absolutely no fault and did nothing wrong.  I was told it was MY fault they never submitted the claim.

  Additionally, I was told that they have commission based employees who make no money off white paint warranty claims, and they will not be faulted for ignoring calls and claims regarding this matter as it really isnt their responsibility.  
  

  I was further told that if consumer reports were to agree with me, they still will not paint my vehicle and I will have to find another dealer.  
  

  This is totally unacceptable.

  Regards,

  ****** ******

• Initial Complaint

  04/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this dealership December 16, 2023 and I have not received a tag for my vehicle. The county tag commissioner cannot even find the vehicle listed in my name and the dealership will not answer my call anymore. I have been stopped by police several times about my tag expiration date. I need a resolution.

  Business response

  05/07/2024

  I have spoken to ***************, Plates were mailed out from GA *** on 4/26 to the address of record.  I confirmed this with the guest that the address was correct.  I had our tag office contact the ********** of ***** vehicle office and reconfirmed the date they were sent,  they offered to have the customer come in and get a replacement tag.  I spoke to **************** and informed her of this option and she will be going to the *** to pick up the plates.

   

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  car broke down the first time on february 3rd around 9:30pm. it arrived at hyundai february 24th. internal leak, head gasket blown, ran dry of coolant. they had it sitting for too long and i had to buy a new battery myself after they replaced the engine. the whole time the car was there, the communication was horrible, they werent texting back, not answering calls or voicemails. at one point, they told me id have to tow it back to the selling dealer which was ***** ******* they also first said it was the starter, without even checking and realizing the whole engine wouldnt turn on.i got car back april 5th around 5:30pm and left autonation hyundai savannah. then car broke down about 2 hours later on highway 95 right as im getting off exit 90, ******************* and *************. it was driven about 23 miles before breaking. i was driving the car with my friend in the passenger seat. the wheel locked and many lights came on, i almost crashed due to hyundais negligence, giving me back my car that still had many issues. now it needs a whole new alternator, brakes, and there was a hole in the hose that carried coolant. ive been without my car since february 3rd. today is april 11th. they told me on april 8th, my car was definitely going to be fixed by april 10th, yesterday. i called the store yesterday and had to leave a message, no one has reached back out to me.

  Customer response

  04/18/2024

  After speaking to someone at hyundai, who told me they submitted a claim for an alternator on 04/08/24, I got in touch with my warranty company myself on 04/15/24, and they informed me that a claim hadnt been made on the 8th but actually 20 minutes prior to me calling them on the 15th. The service department at Hyundai is continuing to lie and procrastinate. 

  Business response

  05/07/2024

  Spoke to ****************,  Got a full understanding of what  happened when her vehicle was brought in.  The approval process of getting the engine and the change in staff at the dealership created a period of time that little to no conversation was had.  I confirmed that the vehicle is now back in her possession and is functioning properly.   I also gave **************** my direct line to insure she will have a direct contact at the dealership when needed.

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a used 2017 Hyundai Elantra from this dealership on September 9th, ****. I had to wait a few days for them to put new brakes on it and new tires. The day that I left with it, it immediately started making grinding noises when I used the steering wheel. I spoke to the service center and they took it in multiple times and replaced multiple parts and the problem still remains. It has gotten much worse to the point where it’s affecting the safety of my family and I. The steering wheel gets stuck and it jerks. It’s caused me to almost hit another vehicle and to almost run off a road. I’ve been driving one of their loaner vehicles since ******** ***** **** and my car has been sitting in the middle of their shop since then and nothing has been done to it. I went to get something out of it and the tires have got flat from sitting so long and it could end up damaging my rims. Still to this day, no one knows anything about my car. I recently found out that the service manager no longer works there and he was the one that was making any decisions on my car and keeping me updated. I visited the service center today, J****** **** ***** to let them know that the loaner car needed an oil change and was told that if it started acting up to bring it back. I still have no idea what’s happening with my car and he’s been over 2 months. I’m making payments on a car I do not have. As of today, the car still has the grinding and steering problems and nothing has been resolved. The only money I’ve paid is the down payment which was $***

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  had vehicle for nearly 5 months and would not perform basic analysis. after this delay, they ran diagnosis and would not repair statiing that a recall from 2019 had not been performed recall #***.

  Customer response

  12/05/2023

  This all started back in August when I reached out to “******* ******** ****” about the blown motor in my vehicle. It was to my understanding that I may qualified for the theta engine replacement class-action suit. My car motor is blown so “******* ******** ****” asked me to send it to a “HYUNDAI” dealership to have diagnostics run on the car. I had a previous mechanic diagnose it for me before this so I already knew the motor had rod knock. I bought the car from *** *** with 112,000 miles on it, the car now has 122,000 miles on it. I’ve owned the car for three years but had only been able to drive it for about 6 -8 months before engine failure. Now I am trying to get the car back, but the dealership refuses to call me back, and I need the diagnostic results for my records. They have handled this situation very poorly, took them nearly four months to give me any sort of answer, all while I’m paying for the car. Honestly, I’d just like a refund on the car or the car repaired. I don’t feel I’m being unreasonable, who in there right mind pays 12,000$ to a reputable dealer to only have 6-8 months of drive time. Honestly, I feel cheated, and I don’t know where else to turn. Please help the best you can. Thank you.

  Business response

  12/18/2023

  Guest bought his vehicle used from ******. The vehicle has never been to AutoNation Hyundai of Savannah. The guest had the vehicle towed in to us for not starting and engine was knocking. We have had a growing number of vehicles being towed in and a decrease in our number of techs that can perform diagnostics and determine what is wrong and what is needed. Because of this our time to complete diagnostics is lengthy and we make people aware of this that are bringing their vehicles in. They have to wait in line in the order they came in just like everyone else. Once we were able too we got the vehicle in and performed the diagnostics. We submitted a Prior Authorization request to ******* ****** ******* to replace the engine under warranty. *** declined the engine replacement under warranty because campaign *** had not been performed. It would be the owners responsibility to get the vehicle to a Hyundai dealer to have had this performed. ****** could have taken the vehicle to have the *** campaign done before selling the vehicle or the owner could have taken responsibility and checked if any open campaigns on the vehicle he purchased. Dealer was following warranty policy and procedures for guests concern.

• Initial Complaint

  04/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On 3/18/23 I dropped my new 2023 Hyundai Tucson off at the dealer because water leaked into the cabin on to the floor when it rains. Car was bought January 2023, new. Service department stated would look at it the next business day. I asked them to cover the vehicle or park it where it would not be exposed to rain. They said no. I called three times I. The next week and no answer or return csi tact about when vehicle would be ready/fix. On 3/29/23 I got in contact asked for a loner vehicle, they said no don’t have one. Asked they rent a car cause vehicle is under warranty. Answer was no. I asked when vehicle would be fixed. They stated 7-10 just to look at the car. Then additional time to fix it. I reiterated car leaks water and worried about moons. 3/27 they call and state the have a loner and it is a windshield leak. They still leave it uncovered. Said windshield would take 2-4 days to deliver and install immediately. I obtain loner vehicle on 3/29. No contact from autonation till 4/6 saying they have windshield and car may be fixed next day. 4/7. I call and inquire about mold testing. They say did visual inspection and no mold from their perspective but they had to dry out the carpet cause carpet was wet as it has rained and they would not store or cover the car despite my requests. They refuse to have vehicle tested for mold. Say they don’t have equipment. I ask them to it to have a mold expert test. They said no. My complaint is possible mold due to rain and failure to store vehicle where rain could not get inside vehicles and the potential for mold in a brand new car due to water coming in the cabin, warm temperatures and such. They will not text for mold despite health concerns related to mold exposure to me and my children potentially

  Business response

  04/17/2023

  We do not have equipment to test for mold. Hyundai does not pay for mold testing and this is a manufacturing issue not a dealership issue. We do not have covered parking to assist in storing the vehicle. We contacted the customer and reffered to mold testing business that can assist.

  Customer response

  04/18/2023

  I have an extended warranty sold by Autonation.  You sold me a vehicle that leaks water and there is a liability on Autonation and Hyundai to ensure the vehicle is in proper running condition and does not leak water onto the passenger carpet.  Water continues to come into the vehicle as of 4/13/2023 the vehicle was dropped back off at the service department of Autonation to undergo water testing.  As of 4/17/2023 ***** the manager indicated they can not find the source of the leak.  ******, your employee on 4/13/2023 looked in my vehicle and saw the leak.  I understand you all do not have the "capability" to test for mold, but you can get a company to pay for the testing.  It's a five minute ****** ****** and simple phone call to set it up.  Not one person has provided me with a company to do mold testing.  I have researched it myself and told ***** the company's name  in ********* ******* and the price on 4/17/2023 from 3:20 pm - 3:27 pm when I spoke with her.  Please do not lie and state you all referred me to a company, if so what's the name of the company, contact information and date and time you all informed me of this.  All your employees say is they do not have the capability, Hyundai will pay for it or they do not even know how to proceed about mold testing.  Autonation sold me a vehicle that leaks water which was built by Hyundai, which you bought from Hyundai to sell.  Both companies are liable for this situation.  But you all do not seem to understand that.  

   Complaint: ********

  I am rejecting this response because:

  Regards,

  ***** *******

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 2023 Hyundai ELANTRA 10/06/22. vehicle came with only one key. Was promised an extra key in 2023. Do not have an extra key yet. In the event only key is lost we will require dealer assistance or towing service. Very inconvenient.

  Business response

  01/27/2023

  I spoke with the customer directly this is the wrong store. He purchased his vehicle in South Carolina. We are unable to assist from here. He understood and is following up with the correct store.

  Customer response

  01/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** *****

   

• Initial Complaint

  01/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought this car in October. It’s a 2023 GV70. Paid full price. We were not told that the Genesis dealership was closing on January 1st. Totally blindsided. You don’t just close a dealership over night. The closest dealership is in South Carolina. If we knew this I would not of paid 65,000 I am more than disgusted

  Business response

  01/23/2023

  We are no longer a franchise operation for GENESIS

• Initial Complaint

  10/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  9/15/22 dropped car off for service and was notified it would be 7-10 days before they could work my car in. Here we are, 10/13/22, and not one person has called me back to provide an update. I don’t even know if my car is still at the dealership because no one answers the phone. If I am lucky enough to get an answer, the person has no idea what is going on, so I have to leave a message. The GM is never available to speak with, and the service manager is deliberately not taking my calls. I know this because I had to call sales and they personally walked a message to her at her desk for me. I still have not received a call back. I am only asking for an update on my car, I’m not expecting it to be ready. A status update…. That is all I have been asking for! Horrible business. I will never take my car back.

  Business response

  10/24/2022

  We have reached out to the customer for resolution.

• Initial Complaint

  07/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In April of 2022 the engine on my hyundai sonata went out on me. I made an appointment on 05/02/22 WITH AUTO NATION HYUNDAI SAVANNAH on Abercorn. They told me the earliest appointment they had was for 07/11/22 so I took the appointment. I tried calling them for two weeks and leaving messages regarding my appointment but no answer and no calls back. I finally showed up at the dealership and was. Given the run around about how they may have to look at my vehicle a day late. So I gave then a couple of days and went back in for the diagnostics report only to be told that they really never had any intention of honoring my appointment because their mechanic that does diagnostics was actually off all week. It was the same individual that lied to me initially about them looking at the vehicle one day late. I am a single mom with no family In town and no car to drive for almost three months aside from ocassional rentals.Hyundai what are you going to do about this? Not going to fix my car? Not going to offer a loaner? What is the deal? If I am correct the contract on engine warranty says I should be reimbursed for any rentals I've had to cover out of pocket. If that is the case where is my $5000 check? Want my address?

  Business response

  07/18/2022

  I have reached out to ****** and given her the information to contact HMA for rental reimbursment. We are working with hyundai to finish the repairs and get the customer their vehicle back.

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