Business ProfileforPaces Restoration Services, LLC

In April of this year, My claim adjuster from my insurance company, **************, referred me to Paces due to a water damage claim I filed. They didnt begin repairs until my $2,500 deductible was paid and even ceased repairs until another payment of $9,000 was received. They stated there were discrepancies in my scope that needed to be rectified to resume repairs which prolonged the process. My insurance paid them directly but due to their negligence, I unnecessarily waited weeks for repairs to resume. I didnt move back into my home until 9/30 where my state licensed in home daycare business that Ive been running for 30 years is also conducted. Things that were supposed to be replaced were added back into my home when everything should have brand new such as a rusted shower-head, damaged blinds, and even a sink vanity that was in the trash. When I moved back into my home on September 30th, there were issues such as the entire faucet coming off in the bathtub of my main bathroom, faulty floor installation in the living room, damaged items like my living and dining room blinds that I had to cover the expenses for, and being unable to properly open my windows because they have been sealed with paint. My most recent water bill was $100 when its normally $45-$50. I contacted Watershed Management so they came out and did an inspection. They informed me water was running from one or both of my toilets and theyve been installed incorrectly. I contacted Paces Restoration and they said they will not do anything further until the remaining payment is received. I feel as though I wasnt properly taken care of, the work was rushed and there wasnt any empathy and compassion. Im even being harrased by receiving multiple calls, text messages, and emails demanding payment. Even one of the workers drives by my home on multiple occasions in the company car. This entire situation has caused my family and I emotional distress, long suffering, and pain.