ComplaintsforValero Gas Station
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Complaint Details
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Initial Complaint
05/15/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
May 14, 2024 At 11:10-11:20pm I made multiple attempts to use Apple Pay to purchase gas at the pump and inside the store. My transactions at the pump were blocked by store clerk. The man behind the counter, who was heavily under the influence of drugs, told me that I needed to use a less secure form of payment in order to get gas. He would not let me properly complete the sale & use Apple Pay. He said that I needed a physical card present. His name was illegibly scribbled onto his name tag but I believe it began with a T. He was behind the counter popping snacks into his mouth, eyes blood shot red, moving slow, & deterring customers. Im SURE That whoever runs this business during the day would not be pleased with his actions. Finally another frustrated customer stormed out of the store and blessed me with $10 in cash to get my gas and go. In the end, He got his unsecured form of payment. While it may not be illegal, its very shady to require that someone has a physical card instead of a secure (Apple Pay) form of payment thats supposed to be accepted.Initial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The people at night that work there are very rude. They don't know what they are doing. They do not know how to count or give out correct change. He acts as if he doesn't know anything at. It is very frustrating because I am a frequent shopper for years of this establishment. I feel like they should better train employees. I feel as if they should replace the night shift person or retrain him
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.