Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

1st Franklin Financial Corporation has 377 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • 1st Franklin Financial Corporation

      49 E Doyle St Toccoa, GA 30577-2962

    • 1st Franklin Financial Corporation

      104 Corporate Plaza Dr Lagrange, GA 30241-2883

    • 1st Franklin Financial Corporation

      1100 Eisenhower Dr STE 27 Savannah, GA 31406-3924

    • 1st Franklin Financial

      4662 US Highway 231 Wetumpka, AL 36092-3312

    • 1st Franklin Financial Corporation

      1422 Green Rd STE J Chatsworth, GA 30705-6999

    Customer Reviewsfor1st Franklin Financial Corporation

    Consumer Finance Companies
    HeadquartersMulti Location Business
    View Business profile
    View Business profile

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Before you can leave a review on bbb.org,

    you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    30 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Juan K

      1 star

      11/02/2024

      First Franklin Financial are just rip off Gangster Financiers and I truly regret doing business with them. Recently I paid My account off (7) seven months early and I am now due a refund for the interest for seven months.The local Manager ***** sent Me a small check amount not nearly what they owe Me in interest.Their is no transparency in their actions. I am still waiting on requested detailed accounting of My account. As well as the full unearned prepaid interest.Woe to anyone thinking about doing business with these People they are not genuine.

      1st Franklin Financial Corporation Response

      11/04/2024

      Here at 1st Franklin, we aim to uphold the highest standards in customer service and are very sorry to hear about your experience with our ***********, ** office. We would appreciate the opportunity to discuss this situation with you. If you would be willing to give us a call at **************, a representative from our **************************** would be happy to speak with you.
    • Review from Andrea S

      1 star

      10/15/2024

      They are so rude. They refuse to take my payment when a month behind and turned me over to small claims court. Refused money from me several times. This is the Alexander city Al branch. The region office in ************* was just as rude.

      1st Franklin Financial Corporation Response

      10/16/2024

      Thank you for your feedback. If you would like to discuss this matter with someone from our Corporate Office, please contact our Quality Assurance Department at 1-800-700-7943. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.
    • Review from Joimaine W

      1 star

      09/16/2024

      They are rude and disrespectful to their customers. Do not do business with these people you will regret it!

      1st Franklin Financial Corporation Response

      09/18/2024

      Thank you for your feedback. If you would like to discuss this matter with someone from our ***************** please contact our **************************** at **************. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.
    • Review from B. P

      1 star

      08/27/2024

      I paid off my balance and they charged my bank twice. After disputing with my bank and getting the second charge refunded to me, they are claiming my bank did a charge back. At the branch level they are incredibly rude, harass you, lie and steal your money.

      1st Franklin Financial Corporation Response

      08/28/2024

      We would like to apologize for your disappointment with your local office. Please contact our **************************** at **************, Monday - Friday, between the hours of 8:30 a.m. - 5:00 p.m. to further discuss your concerns.
    • Review from Deborah M

      1 star

      08/17/2024

      1st Franklin reported me as paying late in July/2024. I was not late. The manager, **** acknowledged I was not late. He blamed their automated system. I called their corporate office and complained. No help. I was closing on my home when a pre-closing credit report revealed my scores went down (64) points. I requested a letter of explanation from **** and he said he would look into it. It has been almost a week with no response from him. I was unable to close, I am in a hotel and my loan is pending. I disputed this online and ******* says my dispute is donestill reporting LATE. My loan was paid off in August 2nd. Dont use these people they are unprofessional and run a shoddy business. I am going to seek legal advice for damages.

      1st Franklin Financial Corporation Response

      08/19/2024

      Thank you for bringing this situation to our attention. We’d like to apologize for any inconvenience we may have caused you. Providing excellent customer service is our top priority. We’d love the opportunity to speak with you about this situation. Please call our Quality Assurance Department at 1-800-700-7943 at your convenience.
    • Review from carroll a

      1 star

      06/28/2024

      The branch in *******. I cant prove what they did but I have my suspicions. For eight months, I overpaid on my loan, had no problems with it. All of a sudden a payment is lost in the mail. Then two months later two payments were lost in the mail when I tried to pay the loan off. Person at the bank that I talk to told me that the ** number address they gave me was closed and payments were taken 3 to 4 months to post an account. I made a new payment to pay off the loan and demanded my two checks that never went through sent to my home. I never received a letter from them stating the new address where to send the payments. I suspect they were just holding it because I was overpaying it and theyre losing interest. But its all speculation. Seems odd that for eight months no problems with my payments being mailed in then all of a sudden Im having problems.

      1st Franklin Financial Corporation Response

      07/01/2024

      Thank you for your feedback. If you would like to discuss this matter with someone from our ***************** please contact our **************************** at **************. Representatives are available Monday through Friday, 8:30 am to 5:00 pm EST.
    • Review from Racheal F

      1 star

      04/11/2024

      HORRIBLE CUSTOMER SERVICE I FEEL LIKE THE MANAGER PROFILED ME AND MADE ASSUMPTIONS I ALREADY HAVE AN ACCOUNT WITH THE COMPANY AND SHE WAS RUDE AND SHE ALSO TALKS OVER YOU AS WELL VERY RUDE AND NOT FIT TO BE A MANAGER (************ BRANCH)

      1st Franklin Financial Corporation Response

      04/15/2024

      We would like to apologize for your disappointment with your local office. Please contact our **************************** at **************, Monday - Friday, between the hours of 8:30 a.m. - 5:00 p.m. to further discuss your concerns.
    • Review from Cheryl H

      3 stars

      01/12/2024

      I see a lot of dissatisfied customers here in the reviews. We must remember ************ has humans working for it. Humans are not perfect and sometimes bring their emotions to work. It reflects on the company, not you. and humans make mistakes, Glad they were taken care of. I deal with this company and so far everything is pleasant and good. If it weren't I would be disgruntled as well.
    • Review from Devyn S

      1 star

      12/17/2023

      My name is *************************** ! I paid an account of in full early to your ***** ** office . A month later later it was reported to my credit as I paid a settled amount which is false it decreased my score!!! I want the issue corrected immediately

      1st Franklin Financial Corporation Response

      12/20/2023

      Thank you for bringing this situation to our attention. Wed like to apologize for any inconvenience we may have caused you. Providing excellent customer service is our top priority. Wed love the opportunity to speak with you about this situation. Please call our **************************** at ************** at your convenience.
    • Review from Devyon W

      1 star

      12/15/2023

      The head manager (*******************************) at the establishment in ******** seemed to be a bit prejudiced towards me. I was waiting patiently to be assisted so I sat in the waiting area. And when the head manager came in she had a scolding look on her face as if I disgusted her with my presence. So with that type of energy being put into the environment I left the facility and I will never return to another location because of the experience.

      1st Franklin Financial Corporation Response

      12/18/2023

      Here at 1st Franklin, we aim to uphold the highest standards in customer service and are very sorry to hear about your experience with our ****, ** office. We would appreciate the opportunity to discuss this situation with you. If you would be willing to give us a call at **************, a representative from our **************************** would be happy to speak with you.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.