485 Customer Reviews
Review from Lei Ann
5 stars11/18/2024
As a return customer, I expected nothing but the best They were Quick, easy, very politeReview from Derrick E.
4 stars11/15/2024
Guy were polite and courteous, one was really short on English.
50 Floor Response
11/18/2024
Thank you for your feedback!
Were glad to hear that our team was polite and courteous during your installation. We strive to provide excellent service and appreciate your understanding as we work with a diverse group of skilled professionals.
If theres anything we can do to further enhance your experience or assist you in the future, please dont hesitate to let us know. Thank you for choosing us for your flooring needs!
50Floor
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Review from Derrick
5 stars11/15/2024
Very happy with the service that 50 Floor provided I am a repeat customer and have been nothing less than satisfied with the professionalism they provided. I would highly recommend them to my friends and family.50 Floor Response
11/18/2024
Thank you so much for your kind words!
Were thrilled to hear that youre happy with the service and professionalism from our team! Its wonderful to have repeat customers like you, and we truly appreciate your continued trust in us. Your recommendation means a lot to us, and were so grateful for your support. ??
If you ever need anything in the future, dont hesitate to reach out. Thanks again for choosing 50 Floor!
Review from Don C.
5 stars11/14/2024
They were timely and completed the job within the expected time. Workmanship was excellent50 Floor Response
11/15/2024
Thank you so much for your 5-star BBB review! Were thrilled to hear that our team was timely and completed the job within the expected timeframe. Its great to know that the workmanship met your expectations. Your satisfaction is our top priority, and we appreciate your positive feedback. If you need anything else in the future, dont hesitate to reach outthank you for choosing us!
50Floor
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Review from John A.
5 stars11/12/2024
Excellent job replacing our kitchen floor. Fast, clean and courteous. Thank you.50 Floor Response
11/14/2024
Thank you so much for the fantastic review! We're thrilled to hear that you're happy with your new kitchen floor and that our team provided fast, clean, and courteous service. It was a pleasure working with you, and we hope you enjoy your beautiful new flooring for years to come! If you ever have more flooring projects in mind, we're here to help.
50Floor
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Review from Cortney H.
5 stars11/08/2024
Looks amazing. Fast and easy process. Installers were very fast and did a great job! Highly recommend.50 Floor Response
11/11/2024
Thank you so much for your 5-star review! We're thrilled to hear that you found the process fast and easy, and that you're loving the look of your new flooring. Our installation team takes pride in delivering quality work efficiently, so its wonderful to hear they hit the **** for you. Thank you for the recommendation and enjoy your beautiful new floors!
50Floor
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Review from Briona
5 stars11/08/2024
They did a Great job. Love the carpet. Installed professionally and quickly.50 Floor Response
11/11/2024
Thank you for the fantastic 5-star review! ?? We're so glad to hear youre loving your new carpet and that the installation met your expectations for quality and efficiency. Our team works hard to provide a professional experience from start to finish. Enjoy your beautiful new carpet!
50Floor
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Review from Jennifer S
1 star11/07/2024
****************. Disconnect between sales and installation. Sales said easy job but day of installation crew made 5 different excuses over the course of 3 hours about the amount of work the job would be then pulled out of contact after pulling up vinyl on particule wood flooring. They were supposed to do entire house but canceled due to one half piece of subfloor damaged at back door stating it was structurally involved, which has sense been disproven by 4 more contractors. Also confirmed the waterproof vinyl flooring i paid for what NOT what they planned on putting in. They left a sample from installation day.50 Floor Response
11/11/2024
Hello, thank you for bringing this to our attention. Were sorry to hear about your experience and any frustration this has caused. During the installation, our team assessed the underlying particle board and found that it was significantly compromised, posing potential structural concerns that needed to be addressed before proceeding. We recommended that a general contractor be consulted to ensure the subfloor was sound, as this is crucial for a successful and safe installation.
Please know that we stand behind the quality of our waterproof luxury vinyl products and strive to deliver installations that meet our high standards for safety and durability. We apologize for any inconvenience and thank you for the opportunity to address this matter.
50Floor
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Review from Jonathan W
1 star10/23/2024
I wouldn't tell my enemy to use this company. They are garbage! They use contractors who use whoever they can to do the job. You don't get what you pay for! The salesman makes you feel like your getting premium experience for the price but then they bid it to contractors that you wouldn't hire. Again, garbage! They messed up my walls and did an atrocious job in the fastest manner possible. Multiple calls to the contractor and the company and my brand new house is still messed up. The salesman never responded to my calls or texts and it's been 6 weeks now.50 Floor Response
10/29/2024
We're very sorry to hear about your experience and understand how frustrating this must have been. Our goal is always to provide quality workmanship and a premium customer experience, and it's disappointing to know we missed the *****
Our records show that youve been in contact with a member of our management team and that an assessment has been scheduled to address the issues with your installation. Were committed to making things right and restoring your confidence in our services. Thank you for your patience as we work toward a resolution.
50Floor
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Review from Patricia P
1 star10/17/2024
I recently had a plumber visit my home to determine where a leak was happening. The plumber cut a 1.5ft/1.5ft hole in hopes of discovering the leak. Because the bathroom had originally been a porch, the plumber said that in order to find the leak, the floor and subfloor had to come up. Since he is not a floor specialist, he advised me to find someone to take it up. I chose 50Floor to replace the vinyl plank flooring after getting quotes from two other businesses. The main reason I chose 50Floor was because the process seemed easier and more convenient. After I explained my situation to the 50Floor representative who visited my home to give me a quote, I was told the following: 50Floor would come to my home, remove the top floor and subfloor (including moving the toilet, sink, shower slab, and washer and dryer) and then leave. I could schedule the plumber to come back soon thereafter to find the leak. then I would have 50Floor come back and install the subfloor, have the plumber install a new tub where the shower is, and then 50Floor would come back and install the vinyl tile flooring I had chosen. Today, the floor installers came to my house and were planning to take up the old floor and subfloor, and install the new floor and subfloor, all today! This is not what I had agreed to. I told them what I needed and what I had been told, but they told me they couldnt take up the floor because they couldnt take out the shower. The shower is a 3x3 slab on the floor with no attached doors or fixtures, and I plan to get rid of it. I called **** from the ********* location, and he also said they couldnt take up the shower. Again, the primary reason I chose this business was for the convenience of taking up and replacing a floor while working around my plumber. WhAT I was told could be done was not possible, I was lied to. Its now falling on me to have the floor taken up. **** from ********* didnt offer me any help or solutions on the companys part.50 Floor Response
10/18/2024
Thank you for sharing your experience, and we sincerely apologize for the miscommunication. We understand the frustration this situation has caused, and we are committed to addressing your concerns.
It appears there may have been a misunderstanding regarding the scope of the work and the removal of the shower slab. While our installers are skilled in handling floor and subfloor installations, removing certain plumbing fixtures, such as the shower, would require the assistance of a plumber to avoid any risk of damage. We apologize if this was not clearly communicated during your consultation.
Our records indicate that you have spoken with your sales representative, and we are working with our management team to ensure a resolution. They will be reaching out to you directly to discuss how we can better assist you moving forward.
Please know that customer satisfaction is our top priority, and we value your feedback as it helps us improve our services. Thank you again for bringing this to our attention, and we look forward to resolving this matter and completing the installation of your beautiful new flooring!
Respectfully,
50Floor
Customer Review Rating
Average of 485 Customer Reviews
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