ComplaintsforCedar Lodge Georgia

• Initial Complaint

  10/29/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My wife and I attended a wedding on September 28, 2024, at the venue listed. On June 12, 2024, I paid for a two-night stay at the venue totaling $440. Shortly after arriving at the venue, it became apparent to those in attendance that due to circumstances outside of the venue's control (post-hurricane conditions) the venue did not have air conditioning, electricity, etc to provide for guests that paid for rooms. As an alternative, we were offered by the venue to stay at a hotel free of charge. However, due to the time of night, proximity and various unfavorable Google reviews, my wife and I decided to decline the offer. As we (and others) did not stay at the venue, we were told that we would be issued full refunds for any previous purchases we made regarding our stay. A few weeks ago, I sent them an email reminding them of the incident and inquired if there were any updates. Today, they sent me the following email: "Hello, I hope this message finds you well. I am reaching out to you on behalf of the management team of Cedar Lodge on Honey Creek, who would like to express their empathy for the disruption caused by Hurricane Helene during your planned stay. Every effort was made to provide accommodations elsewhere, with the associated costs covered by Cedar Lodge on Honey Creek. As this alternative arrangement was provided at no additional expense to you, a refund for your original booking is not applicable. I appreciate your understanding that this decision comes from higher management and if you have any further questions please reach out to *** and *********, who have been copied on this message. Thank you, (Name Redacted)

  This is unacceptable. I understand they made an effort to provide lodging to guests, however, as a customer that did not utilize the service I paid for, I don't feel it's right that I either HAVE to choose what they offer or lose money that I spent MONTHS ago to reserve a room. At this point, I'm simply asking for a refund.

  Customer response

  11/05/2024

  On June 12th of this year, my wife and I reserved a room to stay at this venue for a wedding which took place on September 28th. Upon arrival at the venue, it quickly became evident that due to the effects of Hurricane Helene, the venue did not have electricity or running water. A last-minute effort was made by the venue to help accommodate any guests that desired to stay near the venue, by recommending a nearby two-star hotel, which they later falsely claimed was 'equivalent' to the original arrangements that were made. Many guests, including my wife and myself, were not only told, but PROMISED that regardless of if we were to accept their recommendation, we would be refunded. To this day, myself and no other guests for the wedding have been refunded. The venue later sent out two emails which went back on their promise, which I can provide if necessary. This entire situation is completely unacceptable and me as well as several other guests have kindly requested a refund for not staying at the venue, but have yet to receive one. In fact, since reaching out in response to an email claiming a refund was 'not possible', the venue has not responded to any further correspondence. I kindly ask that you please reach out to the venue as I am simply seeking a refund for services that I not only did not use but was never compensated for. If contacted, I would be more than happy to elaborate any further details about this incident or provide any supporting documents (emails, etc) Very Respectfully, ****

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