16 Customer Reviews
Review from Dionna D
1 star10/31/2024
Our experience has been terrible. After our initial consultation with *****, we were turned over to *****. We were promised a 30-day or less expedited ******** application process, which took 90 days (the same time as the nursing homes). Furthermore, they were paid in full for services and we have not finished the entire estate process. I visited the office and was told we would hear something back, and nothing. No phone call or email. ******... do not do business with this firm.
Nelson Elder Care Law. LLC Response
11/04/2024
******, you are a family member of one of our clients, not a client yourself. You are not the point person for communication between us and your family member. As a result, we would not be contacting you. If you check with your family member who is a client of ours, you will discover that we did get that family member approved for ******** according to the contract we have with that person. It is unfortunate that you have the ability to leave us this review when you are not our client.Review from Betty F
1 star09/13/2024
Stay away from this company they will charge you even though they say they won't they are just for the money not to help anyone it sounds great to start with but in the end you will owe them.Nelson Elder Care Law. LLC Response
11/02/2024
Ms. ******** your family was required to go through the probate process for a loved one. Probate is a court process that is required when a person dies without having their estate planned appropriately to avoid Probate. Many times during the probate process one family member believes they are going to inherit from the estate when in reality they are not the beneficiary of the estate. This results in our client becoming very unhappy with us when in we have absolutely no control over who is the beneficiary of the estate. As this happened to you, I understand why you are upset. However, you hired us to perform work for you according to a contract and you agreed to pay us for that work. We have completed our contractual obligations and therefor, you are required to pay us. I'm truly sorry this didn't turn out the way that you had thought it should.Review from RA H
1 star12/13/2023
Unbeleably bad legal service and advice. Unprofessional and no thorough at all. Stay away and keep your loved ones away!!! I wish my mother had not gone here but she did not consult me at all. The fee is outrageous for the service that they provide.Nelson Elder Care Law. LLC Response
12/19/2023
I can't respond to this situation because this person is not a client of ours and never has been.Review from Tom L
5 stars12/12/2023
First, Second, and third impressions were reassuring. I came away feeling good and hopeful that in the end everything will go as easy as presented to me. Everyone I dealt with were polite, professional, friendly, explaining everything and answering all my questions and concerns. I highly recommend their firm.Review from heather w
5 stars11/17/2023
very great group of people that helped me answer many questions. always available and supportive!Review from Linda D
1 star08/11/2023
I contacted Nelson Elder Care in February 2023 to contest a probate on my husbands property. I paid $6500 fee and signed an agreement with their firm to provide this service. The agreement states on page 3 paragraph 3 under "Communication" that "it is vital to the success of our relationship".Communication with this firm is broken. They only began in the last four weeks to be responsive to my calls and emails when I complained about the lack of communication. I was not informed or copied on any correspondence as requested.Promises are made and broken regularly with no consideration of the client or the agreement signed by the client. I have asked for a refund and promised to receive but still waiting.*****Review from Kimberly L
5 stars05/11/2023
I am so glad my parents had their Will and Asset Protection trust done at Nelson Elder Care Law. The staff is great. It's really nice knowing my parent's estate will avoid probate!Review from Carol T
5 stars05/05/2023
I have had the pleasure of getting to know Nelson Elder Care Law as I am the trustee of my friends family trust. I was incredibly impressed by the Funding Manager, ******, who met us at the bank and saw the funding of the trust to completion for my friends. Nelson Elder Care Law takes incredibly thorough, great care of their clients. I highly recommend them.Review from Frank T
5 stars05/02/2023
Great company to work with. They are very personable and listen. They helped with my blended family.Review from Dawn H
5 stars05/01/2023
After hearing about the outstanding experience of a multi-generational family going through their unique estate planning processes with this caring and client service oriented law firm, I've decided to get a cohesive general estate plan including un updated will, POA, and healthcare directive. Knowing that I also will help my family avoid the stressful probate process and expensive tax consequences makes me feel like I'm protecting them and my assets by making sure they are distributed the way I want when the time comes. I highly recommend Nelson Elder Care Law.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.