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Complaint Details
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Initial Complaint
10/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
reached out to 58 *********************************** due to my crawl space flooding after a heavy rain. Sales person **** came out inspected the crawl space and told me an encapsulation, dehumidifier and back up pump would be needed. When a company says, we guarantee they can correct your water problem or your money back! One would think, yes! This is the company to use! Unfortunately, NO! I had the work done in April 2024. September 2024 my crawl space flooded after the heavy rain from ******. I immediately called 58 Foundation. I was told ******* would be giving me a call. Did not receive a call that day. I called back the next day and was told someone could come out in a week! Yep, October 7. ****** came out that day, inspected the crawl space and took pictures. After his inspection of the crawl space, I asked him should my crawl space ground be exposed? Before having it done I watched multiple videos and none of the grounds were exposed. I showed him the pictures of the crawl space flooded and my floods. He asked me to email them to him. He also stated the ** would be calling me. He also told me he would be coming back out to replace the back up pump. No time was given, so I reached out and did not get a response. ****** texted me at 3:25pm telling me he would be at my house at 3:40pm. I explained to him I emailed asking what time because I was picking my children up from school. Then we were heading to practice. I was told, I will call you later with a day and time. He asked, if the ** had called me. I told him NO, **** called me asking a bunch of questions. I had to call ****** back on Friday because he never called me back. Told me he would be out on Monday still no set time. It appears Im just being placed on a whenever we can get to her. I still havent heard from the **. Im a single mother whos been taken advantage of.
Business response
10/15/2024
Hello,
We are writing to let you know that we scheduled an appointment with Ms. ******* this Friday (10/18) for management to come out to her home. We look forward to working with Ms. ******* to address all of her concerns.
Thank you!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.