ComplaintsforBelfor USA Group, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In April of 2021 we entered an agreement for Belfor to renovate our kitchen and bathrooms for approx. $52K. As agreed with the project manager then, we put half down with the understanding that the other half would be due upon full completion and signoff. The job ended up taking longer than expected for various reasons, and we eventually had to contract and pay for a specialist in solid surface to redo the showers and counter (which Belfor deducted from our bill) in order to move the project forward). Our ** left Belfor and we continually followed up with the new ** to complete the job and take care of punch list items (which remain incomplete). We then began receiving invoices showing us as being past due even though the job hadn't been completed. We talked to our ** about the invoices and he said that he would talk to the office to place a hold on the invoices since the work was not completed, and we were assured they would follow up but the invoices kept coming, Our ** said he would call to schedule the work but never did. Last month, we received a call from of **************, a collection agency, regarding payment of the outstanding invoice. When we explained that the reason we hadn't made final payment was because the job wasn't completed, the agency asked Belfor to follow up with us within 30 days. When over three weeks had passed, the agency followed up again with Befor's Seattle office, which asked the local office here in Hawaii to follow up with us. The ** finally called and texted to set up an appointment to review the remaining punch list items on Friday, Sept 13, to which he was a no-show. After being sent to a collection agency that will negatively impact our credit for years to come, l would like going forward to deal with the Seattle or corporate/HQ based representative of Belfor and not anyone from the Hawaii location to bring this matter to a close as I prefer an amiable solution versus having to resort to legal recompense. Details attached.Initial Complaint
07/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Bottom line - I have some serious concerns about Belfor Hawaii and ************* (the individual who managed our restoration). Job #********* started 2/14/2022 During the whole process, **** was incredibly opaque about the flooring piece of our re-build in particular and when I and my husband pressed him for better explanations on what HE was allowing us to spend for flooring (the estimate approved by our insurance allowed $11 per sqft for flooring materials (********) - that doesn't include demo or baseboards -- **** only allowed us $8,328.17 total for flooring, labor, baseboards, and demo -- I've attached to approved estimate here), we were met with conflicting figures, annoyance that we wanted more details, and even an explanation that the per sqft estimate quoted in the Belfor paperwork was "if we were going to do the work ourselves" (which doesn't make any sense). (I can provide copies of all of the email correspondence upon request)Unfortunately, **** flat out REFUSED to provide a copy of the Floor Store invoice (the sub-contractor who provided AND installed the new flooring - none of that work was completed by Belfor) and instead provided me a copy of a "purchase order" he typed up (attached). I was eventually able to get a copy of what the Floor store invoiced Belfor for (attached) - there is a SERIOUS discrepancy between what **** SAID he paid the Floor store and what they actually invoiced him for (nearly $1,400 difference). This is ON TOP of the discrepancy in what he "allowed" up to spend for our floor restoration.In the end, I wound up paying the Belfor bill despite the dispute because **** refused to release the final paperwork we needed for the last insurance payment until we paid the bill in full.As a result of *************'s dishonesty and fraud, the "overage" costs - that largely would have been covered by the insurance money - we wound up paying nearly $5000 out of pocket - at least $3500 which by my estimation should have been covered.Business response
11/02/2022
Please see attached response
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.