ComplaintsforCaptain Andy's Sailing Adventures
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Complaint Details
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Initial Complaint
04/23/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This is about a sunset dinner cruise to the ************ which was booked for part of our trip on 4-20-22. This entire trip was a joke. The company said that they were checking sea conditions, so they knowingly put us out into 8 foot swells and dangerous conditions on purpose rather than return our money and cancel the trip. As a result, most of the passengers and a lot of people in my family were miserable and throwing up even though we took medication to try and combat it. It was a complete nightmare. I contacted them concerning this and they said they would issue a 20% refund which they never did. They should be ashamed of themselves.
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Contact Information
PO Box 876
Eleele, HI 96705-0876
Business hours
Today,6:30 AM - 8:30 PM
| MMonday | 6:30 AM - 8:30 PM |
|---|---|
| TTuesday | 6:30 AM - 8:30 PM |
| WWednesday | 6:30 AM - 8:30 PM |
| ThThursday | 6:30 AM - 8:30 PM |
| FFriday | 6:30 AM - 8:30 PM |
| SaSaturday | 6:30 AM - 8:30 PM |
| SuSunday | 6:30 AM - 8:30 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.