ComplaintsforHawaii Dryer Vent Cleaning LLC
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Complaint Details
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Initial Complaint
09/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Absolutely had the worst experience with this unprofessional company. My townhouse had a schedule sent via mail for when we would have our dryer vents cleaned, but my house number wasn't listed so I just thought they would be doing a second round at a later time. They showed up at my house on a random Friday (Aug. 23, 2024) around noon and they were ringing and knocking on my door. As if I would be home with no notice? I sent an email saying that I was not on the list and was not told when they would be cleaning my vents. I had to email multiple times before receiving a make up schedule. My makeup time was scheduled for 12:15pm on Sept. 7th. THEY DIDN'T SHOW UP. Its really frustrating to take time off from work to be at home when they scheduled my vent cleaning... and they never showed up. I called, I sent an email. But all in all, I feel like my time was wasted and this is a really poor and unprofessional company. ******** customer service and unacceptable way to treat your customers.Business response
09/18/2024
****** TanakaCustomer response
09/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.