ComplaintsforMobile Veterinary Services
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Complaint Details
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Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
********** came to our home on June 11th, 2024 to euthanize our cat, *****, as she was terminally ill and the ** doctors stated there was nothing more they could do. We paid $651 for euthanasia, an autopsy, and cremation. The arrangement was he would take her and have this done and return her to us in approximately 1 week.********** was kind but did not seem to know what he was doing and I almost decided to take her back to the ** as he was unable to put her down for quite some time. Eventually, he succeeded. After ********** left our home, we never heard back. I waited two weeks before reaching out and I realized he was ignoring us. I left numerous texts and was unable to leave a voicemail due to it being full. I continued to attempt to reach out daily, and eventually, I was able to leave a voicemail -letting me know he had checked them- and was okay and not dead. I contacted every pet crematory on the island until I located *****. Oahu Pet Crematory told me that ********** dropped her off June 11th, she was cremated June 12th, and he picked her up June 14th. They stated they do not do autopsies and do not know why he stated they would or why we were charged for a service they do not provide. In early July he messaged back with a vague message saying we could meet in a designated parking lot to pick up our cat. He told us to meet him at 12pm but he never showed up. I have not heard from him since despite asking him to return her to the crematory. He continues to ignore us and will not cooperate and return our cat's remains. I also discovered his addresses are fake.We are asking for *****'s remains back, as promised. We are currently filing a complaint with the board and attempting to have his license revoked or suspended. We arealso seeking legal counsel to charge him with theft if possible. We will do everything we can to try and get our cat back. I wish this on no one. We have disputed have the charged with our cc.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.