ComplaintsforKeani Hawaii
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order for a f**** pack from their website (over $50) in a November 20, 2023. I contacted them the last week of November but they advises I check back on or after December 9 to make a missongnoackage claim. So I contacted them again December 11, 2023 via email about never receiving the item. Between the end of November 2023 until now March 8, 2024, they say they are awaiting a 3rd party response from an insurance through Shopify to approve the missing package claim. I have not received the item I paid for nor a refund and no exact timeline on when this will be resolved.Customer response
03/26/2024
Hello *****,
Today. March 26 at 4pm HST, the store manager "Leimomi" from Keani Hawaii, contacted me via phone call to process a full refund in the amount of $51.84 to my Paypal account.
This issue has been resolved.
Thank you so much for facilitating a resolution and keeping companies honest & accountable.
Sincerely,
**********
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Contact Information
2435 Kaanapali Pkwy
Lahaina, HI 96761-1980
Business hours
Today,9:00 AM - 9:00 PM
| MMonday | 9:00 AM - 9:00 PM |
|---|---|
| TTuesday | 9:00 AM - 9:00 PM |
| WWednesday | 9:00 AM - 9:00 PM |
| ThThursday | 9:00 AM - 9:00 PM |
| FFriday | 9:00 AM - 9:00 PM |
| SaSaturday | 9:00 AM - 9:00 PM |
| SuSunday | 9:30 AM - 9:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.