ComplaintsforSR Discount Tire & Automotive LLC

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hired to fix * - brake on our 1966 Shelby ***** replica,still doesnt work. Went by to talk to manager, he says it could be something else wrong with our car. He then tells me to bring the car back & they will look at ************* it. This made me very nervous & under trusting of their mechanics and ability to fix the * brake right the first time, lack trusting this automotive shop. they had our car for two months every other week it was a different story, their excuse was cant find the part we are going to fabricate it, but their fabrication did not work our car rolled out of our driveway into the street luckily not hitting anyone or causing an accident.

  Business response

  06/11/2024

  Here is what i recall. 

  Customer brought in a vehicle with E brake issue.  Her E ***** system was modified with by other with none oem parts.  Meaning it was Macgyvered.  Getting OEM parts were out of question as you can guess why.  We have done the best we can to make her brake work with what was available with customer clearly understanding that its a none OEM parts repair and that it will not function exactly how it was designed. Customer made it clear it was understood and accepts such repair and modification. 

  Thank you. Hope this is enough of what is needed. LMK.  

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