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Complaint Details
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Initial Complaint
05/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My son and I took his car to Lakeside Auto Recyclers on 5/8/2023 to be sold for scrap metal. At the inbound scale window my son was quoted $****** scrap price. The yard removed the car from the trailer we hauled it on. When we were weighed on the outbound scale, my son went to the window and was told he would only be paid $****** due to an aftermarket exhaust system on the car. I know for a fact that the original exhaust was on that vehicle, I bought the vehicle new and sold it to my son last year. Was in contact with the manager (Nick) yesterday 5/9/2023 and he still insisted it had a aftermarket exhaust. Today 5/10/2023 I called to see if I cut it out and look for factory markings and was told it had already been scrapped. We are out $******. This is a deceptive business practice and dishonest.
Business response
06/07/2023
I spoke directly to Mr. ******* and explained the situation, I also gave him my personal cell phone number and sent him a video and multiple pictures showing that the catalytic converter on the car was not the factory exhaust. I sent him messages offering him an additional $*** to try and make the situation a little better for him. He refused to text me back and instead called me multiple times stating that he was going to call the **** county attorney Matt ****** as well as the federal government. Throughout this process and threats, lakeside and myself kept on the fact that we wanted him to be happy and the offer of the extra $*** stood. Mr. ******* refused the offer.
I will attach the pictures and video as well as the text messages.
Mr. ******** claims do not line up.
Thank you
Nick ******
Lakeside auto recyclers
Initial Complaint
03/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Lakeside auto unlwfully/illegally purchased and detroyed my stolen vehicle. I am pursuing Lakeside auto for Property damage and illegally purchasing my vehicle. **********Business response
03/03/2023
We (Lakeside) have been in contact with Detective **** of the ***. Lakeside purchased this car from a dealer. It is to our understanding that this vehicle was a repossession in disrepair, which is the reason it was sold to us for recycling. Lakeside has done nothing against the law or anything to or against Danielle *********.
Thank you.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.