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            Business ProfileBraceability

            Health and Medical Products

            Current Alerts For This Business

            Pattern of Complaint:

            BBB files indicate that Braceability has a pattern of complaints concerning  issues with their products and service BBB contacted the company on October 18, 2022  to seek their voluntary cooperation in addressing and eliminating the underlying cause of the pattern of complains. To date  the company has not responded to the BBB regarding the pattern of complaints.

             

            Contact Information

            115 E 2nd St

            Cedar Falls, IA 50613

            Visit Website
            (866) 712-7808

            Customer Reviews

            1.67/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            115 E 2nd St, Cedar Falls, IA 50613
            BBB File Opened:
            1/11/2018
            Business Management
            • Shaun Linderman, Owner
            • Therese Stevens
            • Krysta Costarella
            Contact Information

            Principal

            • Therese Stevens

            Customer Contact

            • Krysta Costarella
            Read More Business Details and See Alerts

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/07/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I ordered this back brace on September 5th but never received it. I may have told the tracking app that I had received it because there was a box on my doorstep that day. Unfortunately, the box turned out to be something else and I never have received what I purchased from Braceability. I tried to find a number or email for customer service but I could never find out how to contact them. The website on which I bought the brace didn't have any clear contact information, so I was stuck.
            Read More
            Read 7 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Debbie R

            05/31/2024

            I too had the same experience as many others. Not sure how they are still in business. Ordered a ****** brace. Tried it on and didn't leave the house with it on. It would stay up. Was made for someone much shorter than I am. Returned it and after 2 weeks heard nothing back. Made contact with someone over on- line chat only to find out that I wouldn't receive a refund because it had a skin cell on it. How do you try something on and it not touch skin? It's not like it's touching private parts. According to "*****" her "manager" would call me the next day. Surprise, surprise. No call. Horrible customer service and Horrible business ethics. I'm sure my "dirty" brace is on it's way to some other poor sucker.
            Read 5 More Customer Reviews

            Local BBB

            BBB serving Greater Iowa, Quad Cities, and Siouxland Region

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            BBB Reports On

            BBB reports on known marketplace practices.

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