Customer ReviewsforProRestore DKI

SO DISAPPOINTED - only positive was they were there the same day we called. Very Poor Communication .... some workers didn't speak English so my husband had no idea what was going on - lead *********** came initially but then was gone while the workers were ripping out the pad and moving all our stuff around in the basement. ProRestore didn't say the process so we didn't know exactly what to expect - brought the power converter 2nd day then hooked all the fans up & dehumidifiers but if we would've known it would've taken a large power source (our Dryer outlet) we would've gotten all our laundry done before because then our Dryer was unplugged and couldn't be used for 5 days - so this converter could run all the ************ equipment luckily we have solar panels and our electric bill only went up $40 but I am sure it would've been a couple hundred more. We received an initial bill & estimate for insurance but it only had Carpet cleaning but the carpet glue was coming apart in many areas.. so let AJ know he did another estimate .... I let him know his workers set my wedding dress with wet bottom right over other clothes on the guest bed downstairs and a wet sack of clothes in our leather dual recliner... he said they could dry clean them.... I took care of the stuff myself as I had no faith in this employee. So I started going around the basement and found drywall falling apart - the sink vanity wood expanded and was damaged....all they were going to do was patch the holes in ************** the Trim back over it... I called and asked for the owner to come ...he came the next week needless to say the Mitigation estimate was edited as we were over charged initially by @ $600... and took 4 estimates to get to a final one. To be followed up with receiving a mechanic's lien notice.... 11 days after the final estimate & correct Mitigation bill. Over priced many items - sad because they were referred to me.

As noted in complaint, the owner inspected upon request from the customer on June 3 to inspect the water damage. The owner and customer went over the water damage and the owner communicated that he would review the mitigation charges and the estimate for repairs. The owner also updated the customers on the process going forward before he left the onsite meeting. Upon the owners review, he revised the water mitagatio invoice to remove errors and updated the repair estimate to fully cover the damage. The owner provided the updated repair estimate and revised mitigation invoice to the customer within 2 days of the inspection on June 5th. He also let them know when mitgation invoice was paid, DKI would start the repairs as soon as possible. The customers paid the mitiagtion invoice on June 17th. On June 20th, the owner called the customer to ask them if they would like DKI start the repairs. The owner also stated that a mechanic lien has never been filed. The only filing was a Commence of Work which is a required filing by the State of Iowa when mitigation and/or repairs are completed to a residential property. The customer stated he will get back to owner if they want DKI to complete the repairs. The owner recognizes and is sorry for the lack of communicate to customer prior to him inspection the water damage. DKI strives to keep cusomers happy and a strong online rating.

Awesome company - very professional and very particular in making sure the job was done right. We had some water damage and you would never know any thing happened because of their workmanship. **** was really easy to work with.

Thank you for taking the time to complete an onlne review and allowing us to complete our services.

Kent was great to work with! We dealt with some insurance issues and he was patient throughout the process and helped to get the issues resolved. We are very happy with the quality of work- new roof and interior work fixing water spots on the ceiling.

Thank you for allowing us to comlete services to repair your home.

Blake and AJ are absolutely amazing! Not even an hour after we made our claim for water damage with our insurance company Blake was on the phone with us. DKI was absolutely on the ball on everything. Highly recommended.

Thank you for taking time to provide feedback and allowing us to provide services to your home.