ComplaintsforInfinity Construction Group LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired Infinity Construction Group LLC (Zac) to remodel our kitchen on June 14th, 2023. We signed a contract and Paid what he was asking in full. We still do not have a copy of the contract after many attempts of asking for it and him telling us he would mail it. On July 17th, 2023 they came and demoed our current kitchen. By Wednesday of that week everything was gone but our stove and our refrigerator. The rest of that week the employees worked on rebuilding our kitchen. The same Wednesday July 19th Zac came with a layout of the Kitchen and what it was supposed to look like, along with cabinet pictures so we could decide what we wanted. He ordered the cabinets from Lowes and said they will be done in two weeks. Fast forward two weeks and we still have no cabinets, we confront and get the same oh two weeks with an explanation that they are waiting on one cabinet. This repeats until September 6th when his workers start questioning him. Turns out he never ordered the cabinets, he tells his guys we ordered them today they will be here in 2 weeks. This leads us to today Sept 28th, when we find out he ordered and then cancelled our cabinet order. Here we are sitting with no kitchen for a family of 4 for 10 weeks and 3 days. We are at the point now where the owner has been avoiding our phone calls and messages. He has left our family with no running kitchen sink or fully functioning kitchen for way too long. Then to find out he is being charged with multiple counts of fraud and embezzlement. At this point we just want a full refund.Initial Complaint
08/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We signed a contract with **** and Infinity Construction with a $500 deposit in April 2023 to finish our basement. We paid 50% of the quoted price in May, with a construction start date of 6/5/23. **** and his team did complete the initial wiring, plumbing, and framing. He then asked for the next 25% deposit to purchase drywall, *******************, and labor. He cashed this check on 6/21/23. It is now 8/29/23 and we still do not have any additional work done beyond the initial rough ins. This is despite ongoing communication and requests to complete the work or refund our money.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.