ComplaintsforAlbertsons

Grocery Store

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Initial Complaint
10/07/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had 3 purchases for a product that included a $5 rebate. on 9/20/24, 9/27/24 and 10/4/24. I was suppose to get an email from ****** and that was not received. Albertsons stated they escalated this, but I never have heard back. All my info matches with my ****** account, ph of ************ and email of ****************
Business response
10/15/2024
Greetings Craig Carstensen:

We appreciate you sharing your concerns regarding the PayPal rebates you have redeemed recently, and we sincerely apologize for any inconvenience this has caused you.

We have reviewed your account and receipts, and the rebates were redeemed correctly. So, you should have received the payouts. We escalated this issue to our IT team for further investigation. However, in the interest of time, we have added a $15 credit to your loyalty account that will automatically be redeemed the next time you shop and purchase qualifying items.

If you have any other questions or concerns, reply to this email or call our Customer Support Center at 877-723-3929 Monday - Sunday from 6 AM - 10 PM MST.

Thank you,

Jennifer M.
Customer Support Team
13771052
Customer response
10/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22390114, and find that this resolution is satisfactory to me.

Sincerely,

Craig Carstensen
Initial Complaint
10/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am filing this complaint due to this store (shaws) for not processing there digital coupons for there customers. all coupons have been downloaded correctly but there not going thru to my ****** account. after using the coupons they still appear open to use again which right there is a indication of them not working. right now i am owed ***** on this. this is not my 1st complaint on this. i am not looking for a store credit i want it deposited it into my ****** acct which is there offer. i am preparing a court dat on this if not fixed. I KNOW HOW TO DOWNLOAD THE COUPONS CORRECTLY AND USE MY PHONE NUMBER AT CHECK OUT.thank you ****** g ****** *******************************
Business response
10/05/2024
Greetings Thomas G Porter:

Thank you for sharing your concerns with us. We sincerely apologize for any inconvenience this has caused you.

We reviewed your account and transactions and saw the message on your receipts indicating the rebate was triggered successfully. Payouts generally take 3- 10 business days and are paid out by Neptune Retail Solutions. Before we escalate this to our team, can you please confirm that the email address associated with your loyalty account is the same email address you use for PayPal?

We look forward to hearing back from you.

Thank you,

Jennifer M.
Customer Support Team
13729244
Customer response
10/05/2024

Complaint: 22363600
It’s way over that day. What are you talking about? What are you guys talking about your fraudulent? I’m gonna bring it to court over $30. Are you kidding? Me absolutely obviously woke democratically run obviously Wow
I am rejecting this response because:

Sincerely,

Thomas G Porter
Initial Complaint
09/25/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of Transaction: 09/01/2024 Order Number: ******** Store Manager: ***** ******** Drive ******* Manager: ***** My wife submitted an online order on 09/01/2024 under her Albertsons account. Unfortunately, not all of the items could be fulfilled. As a result, the charge for the remaining items that were available was higher than had the full transaction been able to be fulfilled. Albertsons has coupons who's parameters must be satisfied completely in order to utilize those coupons. Since they did not have all items available the next day on 09/02/2024, the bill resulted in a total of $76.92 as oppose to $38.71. My wife drove to the aforementioned Albertsons location to pick up her items and had to request to speak with the Drive ******* manager to resolve this issue. ***** could not comprehend that if the missing items could be replaced with other ones that were available at the store, then the coupon parameters would be met and the final bill would still be $38.71. I know this because my wife had me on the vehicle bluetooth system connected when she was dealing with *****. ***** was unprofessional, incompetent in her job knowledge, and rude to my wife. In the end, my wife requested a full refund and did not take the items. Albertsons sends an email when a refund has been issued. I know this because I've had refunds before. My wife has yet to receive an email as of today 09/20/2024 of an issued refund. We've spoken with customer support at ************** and have been told on three seperate occassions now that we need to wait 5-7 business days for the refund. Also, that an email will be sent 24 hours after a refund has been issued. No luck as of now. Albertsons has a *********** Team. They rejected our refund request. I've tried contacting the store manager ***** ********, but am always unsuccessful in locating him. They always tell me that he is not in that day that I call. It has now been 18 days since our refund request. No money has been returned as of today.
Business response
09/28/2024
Greetings **** ********:

Thank you for reaching out to us with your concerns, and we sincerely apologize for any inconvenience this may have caused you.

We have processed a full refund of $76.92. Please allow 3-5 business days for the credit to appear in your account. Additionally, we added a $50 credit to your account to use on your next order for the inconvenience.

If there is anything else we can assist you with, please call our *********************** at ************. We are available from 6 AM - 10 PM MST, Monday - Sunday.

Thank you,

******** *.
Customer Support Team
********
Initial Complaint
09/23/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Order #******** Amount Pd:$130.84 Method Pymt: Ebt Snap Date :09/14/24 ***************** needs to be more proper in service and quality of Food! Food is sacred and should only be Freshest as possible, proper quality control check, NOT EXPIRED or near Expiration like days/less than a week expiration ******* ARE YOU KIDDING ME! Moreso when emails complaints are sent employees should actually do their job read them and not be dismissive to problem ******* and their employees created! Since delivery was done I attempted to reach out and did! As usual ******* hostage tactic on preauthorized charges and refund structure prolonged ridiculously! The food emails complaints were sent extensively! Employees used a template filled out email address and general template BS! Without reading the actual improper disgust in food they delivered! Its now 9/23 and refund is not done! I am sending the order and their reject refund sent on 9/20 thats unacceptable! The taunt like bully tactic is atrocious and unprofessional! Refund my entire order ASAP bc you ******* created further drama 8 days nonsense and unethical! I am filing complaints with SNAP EBT abuse of charging you do! I will call the health **** and I will use all resource to further disgrace known! Were human beings and I am disabled is why I order online! FYI in your store when I to shop it takes me 3/4hrs to complete! Checking expire dates and quality check! FYI the fresh you shelf in the back and ifey food in front! REFUND ASAP! I will give you until this Wed 9/25 and yes full refund! *******/********* you need to do better snd own your mistakes and ***** tacts you should be disallowed to use on any customer! Shame on you! And no you jabe not processed sny refund going 9 days after the fact! Refund to my EBT SNAP ASAP! $130.84!!! Pn your 9/20 email ******* you lied about any refund and EBT/SNAP will back me when refund is done it automation refunded on the spot same day in minutes bc its EBT! ***** Hatzistsmatiou
Business response
09/24/2024
Hello ***** Hatzistamatiou:
As a company we take product quality and food safety seriously. Thank you for bringing the outdated product to our attention. We will address this with the store, so we are only providing fresh product.

We went ahead and approved a full refund for $130.84, for Order #********. Please know that this refund may take 5-10 business days or longer to process back on to the *** card.

For any future concerns, we recommend reaching out to the store directly for a quicker response and support.
Thank you.
Aryssa
Customer Support Center
Case ID: ********
Customer response
09/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** Hatzistamatiou
Initial Complaint
09/16/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am a loyal *** Thumb customer many years. I paid ***** in June for an annual Freshpass, which is unlimited free delivery on online orders from *** Thumb at ************* in ******* *****. I can no longer get into my account or order online from my local store. NOONE at *** Thumb can resolve it. I have had to pay a neighbor to drive me to the local *** Thumb twice now. I want a refund for the eight months left on my annual subscription since I cannot use it and no one will fix the problem. ***** is for eight months of NO BENEFIT to me! I have called them at least ten times, been hung up on and lied to! Poor customer service!!!'
Business response
09/23/2024
Greetings ***** *******,

We appreciate you sharing your concerns and sincerely apologize for any inconvenience this may have caused you.

We looked into your account and noticed that you had recently been able to place an order for delivery. Can you please confirm if you are still experiencing issues or if they have been resolved?

If you are still having trouble, please provide us with more details and screenshots of any errors you may be seeing so we can escalate the issue to our IT team.

Thank you,

******** M
Customer Support Team
********
Customer response
09/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I have to say that I find it unacceptable that it took over two weeks for the supposed escalation team to help me get into my account. Not withstanding being hung up on and repeatedly given wrong information. Very poor customer service.

***** *******
Initial Complaint
09/14/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had the worst experience at the Albertsons location at *******************************************. I had an Instacart pick up order that the associate refused to bring to my vehicle, then I went inside and ask if they had single fork so I can eat an item I just purchased and the agent lied to me and told me they dont after I went to the deli and it indeed had free forks at the food section. It seems to me that these agents are racist, the manager was there it she didnt make the situation no better today date is 09/14/24. I been ordering insta cart every week and this is by far the worst service I received. After I came out another associate brought someone order out after telling me they dont bring out order to their pick up area
Business response
09/17/2024
To Whom It May Concern:

We appreciate you sharing your experience with us and sincerely apologize for any inconvenience this may have caused you.

We shared this incident with our Operations Manager, ****, for immediate review. He informed us that *** had spoken with you directly to resolve this issue. Additionally, this incident will be addressed with the store so that it does not happen again.

Again, we are very sorry for the inconvenience. If there is anything we missed or if you have any other concerns, please don't hesitate to reply here or call our *********************** at ************. We are available seven days a week from 6 AM to 10 PM MST.

Thank you,

******** *.
***********************
********
Initial Complaint
09/04/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I cancelled Albertsons annual fresh pass on 3/17/24 AFTER they fraudulently double charged $99 annual fee for a total of $198, which my bank refunded with dispute. Now, as email upload shows, Albertsons sends harassing monthly emails describing annual account I previously cancelled, with future threat of 2/5/25 renewal to debit card on file I already cancelled. Several unsuccessful emails led me here. Every shopper, run don't walk from this fraudulent company.
Business response
09/10/2024
Greetings ***********************:

Thank you for taking the time to reach out to us with your concerns. We have reviewed your account, and it is inactive, and there is no active Freshpass membership associated with it.

As of today, 09/09/2024, you have been removed from all marketing emails, as these are generated automatically, and you should have been opt-ed out when you closed your account with us. Our apologies for the inconvenience.

Please allow up to 14 business days for the emails to halt. If you are still receiving them after that time has lapsed, let us know.

Thank you,

******************
Customer Support Team
********
Customer response
09/10/2024

Complaint: 22240536

I am rejecting this response because:
Your intention to fraudulently charge me for a CANCELLED account is crystal clear, as I CANCELLED because you double charged for an annual fee I NEVER enrolled in as it was always a monthly plan Albertsons converted to annual without my authorization. I spent hundreds there, past tense, so if Albertsons is TRULY sorry, an apology gift card is in order, you have my email address. ***********************

Sincerely,

***********************
Initial Complaint
08/27/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
the employee purposely insulted and refused to address by concerns. she thought my concerns were funny and to be ridiculed that "its not my problem". when informing her that she was representing customer relations and services, she said "no i don't". when she invited others to join in she lied and acted like a victim. She is sadistic and fraudulently represented the interaction as my confronting her without a need. I can't feel safe as an elderly citizen customer in this store as long as she serves the self checkout line.
Business response
08/28/2024
Hello *************** ****,
Thank you for reaching out.
We were able to locate your account, however we see you visit a few different locations. Please reply with the store address this interaction occurred at, so we can direct this to the appropriate personnel.

We look forward to hearing from you soon.

Aryssa
Customer Support Center
Case ID: ********
Initial Complaint
08/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I downloaded 2 digital coupons on the shaws.com app. each on was a 5.00 ****** rebate for a 18pk of ****** light cans and a 18pk of bud light cans. overall i think you digital coupons work well but these 2 digital coupons did not go thru. i would like either a ***** ****** deposit or a reimbursement from you. I will not accept a store credit.thank you.*************************** *************************************
Business response
08/21/2024
Greetings ***************************:

We appreciate you taking the time to share your concerns regarding the ****** rebates.

We have looked into this and see the message stating, "Your rebate is under review. If the transaction qualifies, you will receive an email for additional information" on both receipts. This message indicates that the offers were redeemed.

Rebates typically take 3-10 business days to process, not including weekends. Once that time has elapsed, if you still have not received a payout, please let us know.

Thank you,

********************
Customer Support Team
********
Customer response
08/21/2024

Complaint: 22168430

I am rejecting this response because:

Sincerely,

***************************.
I use your digital coupons all the time they were clipped and they were before the expiration date and it was very clear. It was five dollars for a 18 pack of Budweiser or ****** light. Its very clear on your app. Thank you.
Initial Complaint
08/18/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order for pickup on Aug ******* -Order: #********.Because of some sort of computer glitch, the order was assembled but never released for pickup on the 11th. I called the business multiple times that day, and eventually asked to cancel the order and was told "of course".At 11:30 pm that night I received an email from ****** advising the payment had been processed & another email from the store that the order was ready.Because of the hassle I had the day of order, I decided to pick the order up and be done with the situation. I picked the order up on August 12, 2024 at 9am.Upon putting away my groceries, I discovered missing items - 3lb.of ground beef = approx. $18.00 & 4 six packs of ********* bottles = $12.00.I went to the website and requested a refund for the missing items, and was immediately approved for a $6 refund, while the additional amount was under review.I received an email from the corp. on August 17, 2024 advising the refund request was denied - because the $6 refund was processed.I am out $24 for groceries I never received & have no desire to deal with them again.
Business response
08/21/2024
Greetings *******************************:

We appreciate you taking the time to share your concerns with us, and we sincerely apologize for the poor experience and any inconvenience this may have caused you.

We are happy to inform you that a refund of $24.06 was processed. Please allow 3-5 business days to see that in your account. You should have also received an email with the same information.

If you have any other questions or concerns, please don't hesitate to contact us again.

Thank you,

********************
Customer Support Team
********

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