ComplaintsforSafeway

Grocery Store

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Initial Complaint
09/02/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On Monday, January 8th, 2024 at 5:20pm I entered the Safeway parking lot in ************, ** in my ***** Accord from Hwy 89 south, turned right and proceeded to the Safeway gas station on the far side of the parking lot. It was very busy with a lot of traffic moving to and away from the pumps. I stayed on my side of the path (right side) and safely proceeded to the pumps when suddenly my tire on my passenger side exploded! It left me shaken and when I got out and realized what had happened, I was amazed to see I had run over a small curb protruding out into the pathway. I noticed that not only was the Sun directly in my eyes because of the time of day, but that because of where the Sun lay close to the horizon, it cast long dark shadows over the pathway thereby obscuring any contrast in vision, in other words making the curb invisible to my eyesight. The curb is very low and is not properly painted red, thus it has become gray with age. I could also see quite obviously from the tire tracks that many other vehicles had hit this curb in the past for probably the same reason. I feel that *********************************** is responsible for the damage to my vehicle. I honestly think that if you send someone to investigate, youll wonder why that small protruding curb is even there. It serves no purpose. And it sticks out right in the path that leads around the pumps. As a result, my front tire exploded and my rear tire was damaged beyond repair. The accident also damaged the front bumper. Honestly, I would be happy with just even having my tires reimbursed.I submitted a letter along with pictures and receipts soon after the event happened to Safeway headquarters complaint ***** in *****, ID, and to this date, I have been promptly ignored.
Business response
09/10/2024
Greetings *********************************:

We are sorry to hear about this incident. We reached out to our ************ location, and they did not have any record of a claim ever being filed for this.

The store has submitted a claim through our independent agency. They will investigate and contact you directly.

Thank you,

******************
Customer Support Team
********
Customer response
09/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
08/31/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Back on August 17th I placed an online order. When I got the notification that my order was ready for pickup I was told they did not have two of the items, but the total for my order was more than I original amount. After reaching out to customer service on 8/17 they put in an expedited request to cancel the order and refund. This was case number ********. Im 8/31, I reached out to customer service again saying that I did not receive my refund. After looking into the system, I was hold the back end team has not touched the original ticket and that they can put in a new ticket to request the full refund. Why does I customer have to wait so long (after being told today that I will have to wait another 5-7 business days) for a refund that I never picked up. The new ticket number is ********. This is horrible service when you get told one thing, you wait, nothing happens, you reach back out and now told to wait longer. I put out ***** plus the 20 dollars worth of points on this order and no one seems to care.
Business response
09/01/2024
Greetings *********************:

Thank you for taking the time to share your concerns with us. We sincerely apologize for any inconvenience this may have caused you.

We have submitted a refund of $60.45 for your order. Please allow 3-5 business days to see that credit back to your account. You should have also received a receipt in your email with the same information.

If you have further questions or concerns, contact our *********************** at ************. We are available from Monday to Sunday, 6 AM to 10 PM MST.

Thank you,

********************
Customer Support Team
********
Customer response
09/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
08/28/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I placed a delivery order on 8/19/2024. Everything in the order was out of stock except 3 bananas. I called the store to request it be canceled. I was assured twice I would not be charged after talking to two different store associates. I never received the delivery but I was still charged. I then called the customer service number for ********************** corporate. They assured me the amount of ***** would be refunded. It is now 8/28/2024 and I have not received the refund. I reached out twice on this matter and was told to wait longer *************). At this time I was charged for goods I never received. I just want my refund.
Business response
09/01/2024
Greetings ***************************:

Thank you for taking the time to share your concerns with us. We sincerely apologize for any inconvenience this may have caused you.

As of 8-30-2024, a refund of $22.94 was submitted. Please allow 3-5 business days to see that credit back to your account. You should have also received a receipt in your email with the same information.

If you have further questions or concerns, contact our *********************** at ************. We are available from Monday to Sunday, 6 AM to 10 PM MST.

Thank you,

********************
Customer Support Team
********
Customer response
09/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While I am very unhappy with how this business treated me and am thankful that after getting the credit card companies and the BBB involved they finally refunded my money.

Sincerely,

***************************
Initial Complaint
08/27/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a $200 **** gift card from the Safeway in *********, ** in May 2024 for a coach's gift. Our coach attempted to use the gift card at a local **** store and when checking out, the cashier told our coach there were no funds on the gift card and the the pin number on the card had been scratched off. He provided me the gift card and I visited the local Safeway store and a wonderful associate helped me file the claim the ********* services at Safeway/Albertsons on May 17th, 2024. I also called **** and they confirmed the fraud - the gift card had been used online for 3 orders - and directed me back to Safeway where I purchased the gift card. Since then, I have received 0 proactive outreach from Safeway. I have called the gift card team 3 times, with the last being put on hold over 26 minutes and never getting though to customer service. I have emailed them numerous times with no response or a simple "we're still investigating" response. I posted on their social media channels and finally got a response. I was told they would reach out to me. All I received was a canned email they are investigating. This has been going on almost 4 months now. I would like for Safeway to refund me for this gift card our coach never got to use.
Business response
08/28/2024
Hello ************************* ******:
We appreciate you writing to us about your coach's **** gift card and we apologize for the inconvenience of this all.
Our ******************** will be contacting you soon. However, we did want to let you know that a refund is getting sent to our Accounting team, today, to process for this **** gift card issue.
If you have any other questions or concerns, please reply here or contact our *********************** at ************.

Thank you,

Aryssa
Customer Support Team
Case: ********
Customer response
08/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

************************* ******
Initial Complaint
08/26/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 6, 2024 I've purchased the Amazon gift card valued $100 at Safeway store located *************************************Later, I found that this gift card was used by someone else before I was able to redeem it. Also, I found that the gift card had signs of careful repackaging.I've tried to contact Amazon customer support, but they said I have to resolve this with Safeway.Local store manager told me that she cannot do anything with that, and I have to contact 1-877-SAFEWAY option 4. I spend few hours listening the music on hold, but nobody ever answered me.Please replace the gift card with a good one or refund the money paid for the card.Thank you.Ref: the receipt barcode number: ***********************
Business response
08/27/2024
Greetings *****************************:

We appreciate you sharing this with us and sincerely apologize for any inconvenience this may have caused you.

So that our team can properly investigate this issue, you will want to contact our ******************** directly so they can open a research ticket. They will need information from the card, photos of the front and back of the card and packaging, the receipt, and an authorization slip. In addition to that, they will need a letter from the card partner, Amazon, stating that they cannot help you with this issue.

They can be reached at ************ prompt 4, between 6 AM and 6 PM MST, Monday - Sunday.

Thank you,

********************
Customer Support Team
********
Customer response
08/29/2024

Complaint: 22194761

I am rejecting this response because:
I cannot obtain a letter from Amazon yet. They are sending me from one "specialist" to another, now they want me just to email escalations-************* for the resolution.
Currently, I am bouncing in between Amazon and Safeway.

Sincerely,

*****************************
Initial Complaint
08/25/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I live in ****************** ; a small town called ******* .PO Box 29 ; Kyabram 3620.Why does Safeway not have Lynx Messy hair **** there ?And when can you supply it please.Best hair product on market .
Business response
08/25/2024
Greetings ***************************:

We appreciate you reaching out with your concerns. Unfortunately, we do not operate in *********; we only operate in the ***. You will want to contact ********** directly, as they should be able to assist with your inquiry.

Thank you,

******************
Customer Support Center
********
Initial Complaint
08/20/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This store often does not restock (or even sometimes stock) advertised sale items. This week, they advertised 2-lb cartons of strawberries for 2.99, and despite four visits made by me, they had none for sale each time I was there. Each time I inquired, I was simply told that they were out but would have more on day x. I would come back on day x, and they still would not have any more. This is not the first time this has happened at this particular store (************************************). I have noticed they will run low stock on a sales item, "sell out," and have nothing for the rest of the sales period, which usually runs Wednesday-Tuesday. When the sale is over, the sale items magically appear in profusion, usually the day after the sale is over. That is false advertising, in my book.
Business response
08/30/2024
Greetings,

A member of Safeways customer service team contacted the customer at the number provided and left a voicemail requesting a call back to discuss the customers concerns.

Thank you.
Aryssa
Customer Support Center
Case ***********
Initial Complaint
08/20/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Im extremely disappointed in Safeways deliver service. I placed an order on August 5th (#********). I had over 20 items that should have been delivered, but I only received one item. A two page receipt was also in the bag and showed that I ordered several items. The driver definitely should have known that there shouldve more than one bag. I tipped and paid the delivery fee for just one item and I still have nothing. I called immediately hoping they can call the driver but was told to wait 3-5 days for a refund. I again called on the 9th, and 15th. Again, was told to wait 3-5 days. So here we over a couple weeks later and after several calls ** still being told to wait. Im on a weekly grocery budget and this really made for a difficult week for my family. We didnt get the groceries or a refund. Ive been a weekly shopper at Safeway for over 30 years and dont understand why Im being treated this way. **************** has been friendly, but I just keep getting told the same thing I will see the refund in 3-5 days, but it never comes.
Business response
08/24/2024
Greetings ***************************,

We appreciate you sharing your concerns and sincerely apologize for any inconvenience this incident may have caused you.

We can confirm that a refund of $94.43 was processed today. Please allow 3-5 business days to see that in your account. You should have also received an email with the same information.

Additionally, we have added a $25 credit to your account that you can use on your next order for the inconvenience. Please note that you will not see this on your account, but you can see it at checkout.

Again, we are sorry for the inconvenience. If you have any other questions or concerns, please don't hesitate to reply here or call our *********************** directly. Our number is ************, and we are available Monday - Sunday from 6 AM - 10 PM MST.

Thank you for shopping with us.

********************
Customer Support Team
********
Customer response
08/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
08/20/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed my order ******** i did not receive my order at all i contacted them i keep being told im going to be refunded and no one has bothered to issue me my refund for my order ********
Business response
08/20/2024
Greetings ***********************:

We are happy to inform you that a full refund of $112.50 was processed. Please allow 3-5 business days to see that in your account. You should have also received an email with the same information.

Our apologies for the inconvenience. If you have any other questions or concerns, please don't hesitate to contact us again.

Thank you,

********************
Customer Support Team
********
Initial Complaint
08/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Complaint Regarding Unresolved Hacked Gift Card Issue - Safeway ********************************* ************ ********************* Company Name: Safeway Inc.Store Location: ****, ** Company Address: **** ***** P.O. ************************************** Phone Number: ************** Complaint Details:On May 12th, 2024, my mother purchased a $200 Nordstrom gift card from a Safeway store located in ****, **. When I attempted to use the gift card at a Nordstrom Rack, I discovered that the card had a zero balance. After an investigation by *********, it was revealed that the card had been hacked and the funds were used in a different state.Upon *********'s advice, my first verbal contact was with Safeway manager in ****, ** location on June 24th, 2024, where I was advised to contact *********, stating that this is not Safeway issue but Nordstroms. My second attempt of contacting Safeway was on July 31, 2024 via email, providing all necessary documentation, including the purchase receipt, a screenshot of the unauthorized transaction, and an image of the gift card. I have not received any response or resolution from Safeway till today date August 18th, 2024. This lack of response and resolution is unacceptable, as I am left with a compromised gift card and a $200 loss. I am seeking a full reimbursement of the $200 for the compromised gift card.I request that Safeway reimburse me the full $200 for the hacked Nordstrom gift card. I am also requesting an acknowledgment of receipt of my complaint and an update on the steps Safeway is taking to prevent such issues in the future.I hope the BBB can assist in resolving this issue promptly.Thank you for your assistance.Sincerely,*********************************
Business response
08/20/2024
Hello *******************************:
We appreciate you taking the time to reach out about the Nordstrom gift card.
We did not find that a Ticket was already open for this issue. However, out Team did create Ticket #******, on your behalf, and had it escalated it to our second level.
For more information or updates, please don't hesitate to reach out to our ******************** at ************, option #4.
Thank you.
Aryssa
Customer Support Center
Case ID: ********

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