ComplaintsforUnited Supermarkets
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Complaint Details
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Initial Complaint
10/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had the worst experience at the *************, *************************************. I was grocery shopping with my 3 year old daughter. Trying to do the right thing by purchasing ********* products. We came up to the front customer service area on 10/1/2024 at about 8:35pm. Please watch the video of this interaction is what I ask! I had my baby girl in my hands and was very polite to the person and asked to return the bottles as I have many times before. The person at the front (****** *******) was unbelievably rude and started inspecting the bottles as if he was looking for a minuscule speck of dust on the bottle and found some dust on one of the 4 bottles I was returning and said "I'm not going to take these back, you will have to wash these and bring them back". I had washed ALL of the bottles before bringing them in. I have brought these bottles back many of times. You can see in the video all 4 of the bottles were clean. I asked for a manager to come over (****** *****). The manager came over and I said I needed to return the bottles and he looked at the bottles and started to process the returns. Then ****** comes over to ****** ***** and says "look at that one bottle, its dirty" then the manager stops what he is doing and just repeated back to me what ****** said and cancelled the return. Needless to say I will not be purchasing any more Vollmans and now wasting my time writing this long complaint. I had my 3 year old girl and ALL the 4 bottles were clean. Besides that if 3 out of 4 bottles are clean and we as customers are taking the time taking these bottles to and from your store your employees should be more understanding and be able to rinse out a bottle if 3 out of 4 bottles are being brought back by a customer. I hope both of the employees have disciplinary action about this situation. This was uncalled for and I hope you get better employees in the future and do me a favor and watch the video.Business response
10/19/2024
Greetings, **** *****:
Thank you for taking the time to share your concerns with us. We sincerely apologize for the bad experience you had with us and any inconvenience this may have caused you.
Our team has been informed and will contact you directly regarding your experience if they have not already done so.
If you have any additional questions or concerns, please don't hesitate to call our *********************** at ************ Monday through Friday from 6 AM - 10 PM PST.
Thank you,
******** *.
Customer Support Team
********Initial Complaint
01/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This concerns United Market Street on Georgia. Several weeks ago I sent a letter to a regional manager about this and have not heard anything. I did speak with a very rude manager named ****** at this location and she basically informed me there was nothing could be done, but did agree it was false advertising on their part. If you get your flu shot at United you get 10% off your groceries(see photos).When my wife used her coupon they said you only get $10 off the first $100.The coupon says 10% of your grocery bill not just $10 up to $100. ****** tried to tell me that the two Asterix on the coupon meant up to $100. Im not sure How anybody would be able to determine that? We are due $39.55. Management at market Street agrees with that and says they dont know if that will ever get paid to me.United is a good company but clearly made a mistake here and I owe me the $39.55. I was also a little stunned by the rudeness of their manager, ******, who really tried to explain it away, as it was no big deal.Id appreciate any help you could give me in solving this problemBusiness response
01/16/2024
Hello ***************************,
Thank you for your feedback. We strive for each guest to have a pleasurable experience at our store and apologize this wasn't yours. We apologize for the oversight in providing the incorrect discount based on the language written on the coupon. We deeply regret any inconvenience this may have caused.
Our Store Director, ****** called and left a message - If you can return the call as soon as possible, we'd appreciate the opportunity to fix the situation by crediting the $39.55 to you.
Thank you for bringing this to our attention, and again, we apologize for the miscommunication. We value you as a guest and hope to see you again in the future.
Thank you,
Aryssa P.
Customer Support TeamCustomer response
01/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be refunded$39.55.I will pick this up at the local store on **************, ********, *****. I appreciate the Better Business Bureau and United supermarkets in helping me with this matter.
***************************
Sincerely,
***************************Initial Complaint
02/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The local United Supermarket in ****** ******** has repeatedly charged customers double or more than their ADVERTISED prices and will refuse to change the charge to match the price (on the shelf or item itself) and say "that's to bad, that's not how it rang up". They have ripped off many people and it seems very much like they are actually targeting some people. ***** and disabled They are also so very confident that no one will ever do anything about it and they'll continue to get away with everything they're doing wrong.Business response
03/01/2023
Greetings *******************:
Unfortunately, we are not affiliated with United Supermarkets in ********. Please visit the provided website to get in contact with your United Supermarkets customer service: ********************************************************
Have a nice day!***
Customer Support Center
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.