ComplaintsforNCD Financial LLC

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is reporting late payments on my Experian credit report. The balance on this account with this company is ****. I will provide proof and documents will be enclosed.

  

  Business response

  09/07/2023

  NCD Financial is pleased to have taken care of this issue immediately once the customer brought it to our attention.  This was prior to even receiving a copy of this compliant.  Our Customer Advocate reached out to the customer, who acknowledged we had resolved the matter and indicated that she would withdraw the complaint.

• Initial Complaint

  07/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Today on Saturday. My bank notified me that this company was trying to take my money from me. They have stolen my bank information and my debit card information

  

  Business response

  08/03/2023

  Customers place an order on our website and provide us with payment information at that time. If this customer believes that their payment information was used fraudulently, please provide us with a police report and we will provide them with all of the information we obtained from the fraudulent transaction. Our systems capture the ** address and other relevant information that is third-party verified about the person during the application process. We are ready, willing and able to assist in the prosecution of fraudsters. We look forward to working with this person and law enforcement.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I need to see all bank transactions and statements that belong to this company that would prove my payments were not accepted on time or you need to remove this unverified late payment LISTED ON 6/23 immediately FROM MY CREDIT REPORT AND UPDATE IT TO PAID AS AGREED I BEEN ON AUTO PAY SINCE 2021 AND HAVE NEVER MISSED A PAYMENT Please remove this late payment because its inaccurate and pulling down my credit score! The only legal form of verification is the actual bank statement belonging to this company remove this late payment immediately

  

  Business response

  06/26/2023

  While NCD Financial reviewed its reporting for this account and it was correct, further investigation showed that the Bureau was not reporting account correctly.  The issue has been resolved.  We wish the customer had allowed us to correct this prior to filing a complaint.

• Initial Complaint

  06/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I recently opened an account with "THE ********************** PROS" I wish I would have done my research A LOT sooner. THEY ARE RUNNING SCAMS WITH "NATIONAL CREDIT DIRECT". I never heard from anyone again after I purchased the highest package that they had available on their website.NCDS has the same foreign guy answering the phone every single time you call. He is VERY RUDE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They tell you to make multiple payments on something a whole month before you receive it. I do not trust either company. THEY ARE WORKING TOGETHER!!!!!!!!!!!!!! Everything on their website is 3X's the original price. I already had a good credit score but, I was ******* my process and wanted it to get higher in the next couple months. These TWO companies are not worth it. Work on you credit yourself!!!!!!!!!

  

  Business response

  06/07/2023

  NCD Financial was surprised to receive this complaint.  Once this customer sent an email stating that she found an Agent rude, our Customer Advocate contacted her and reviewed all of our policies and procedures, and the customer expressed her desire to work with us.

  NCD Financial self finances without hard credit checks, so we require all Customers to validate their Identity, validate that they are authorized to use payment method and return a Purchase Confirmation that is mailed to the billing address as an added protection against fraud.

  NCD Financial is upfront about its pricing and we do NOT: Charge Interest, Shipping, or late payments.  For products over a certain amount, NCD Financial offers 90 day pricing that customers *** take advantage of by paying that amount 90 days AFTER receiving their product. NCD Financial also offers Reward Points for every dollar spent that *** be redeemed for products.

  NCD Financial received an email this morning to Deactivate the account, which we did.  NCD Financial believes that we did outreach to this customer to hear her issues and address them.  We wish this customer all the best.

  Customer response

  06/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  During the early Summer of 2020 I purchased a product from NCD and promptly paid it off with day's owing not a single dime. (Evidence in uploaded file) My Experian Credit report is now showing a NCD 180 day's late as of March 2023 (3 years later) without a missed payment. I need this incorrect information corrected immediately as it's false information on my credit report.

  

  Business response

  05/28/2023

  NCD Financial wishes that our customer had contacted ** to allow us to review prior to filing complaint.

  NCD Financial does confirm that there is an error on his Experian report and we will rectify this issue with Experian and the report will be updated within 5 days.

  Again, all this customer had to do was contact ** and we could have rectified this issue directly with no issues whatsoever.

   

• Initial Complaint

  04/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In November of 2022 I started financing a video camera from NCD Financial at which time they started taking $29.99 out of my bank account. In January my debit card was hacked so they sent me notice that my payment was declined. My card number being charged is their excuse for why I haven't received the rest of my money. They claim it's all my fault. I informed them that they have known about it since February 3, 2023. I have no control over my debit card getting hacked. I requested that my Account be cancelled and my money be refunded around April 4, 2023. They only refunded me 3 out of 6 payments.

  

  Business response

  04/13/2023

  NCD Financial self finances over 17K products from our online catalog without hard credit checks. Because NCD Financial reports on credit, NCD Financial FULLY and COMPLETELY discloses UPFRONT at the time an Application is made that: 1) Customers MUST validate their Identity, either online by taking our Q&A that utilizes information specific to the applicant from public records, or by uploading appropriate documents and 2) Customers MUST confirm the payment method they are using by uploading a copy of the card being used that shows ONLY the last 4 digits of the card and their name.
  On 11/1/2022 **************** Activated her Account with NCD Financial and was made aware that we needed to validate Identity and payment method prior to shipping.
  On 2/3/2023, **************** responded to an email that her payment was returned by her banking institution, **************** updated her payment information online.
  As **************** responded to this email, it must be assumed that she received all correspondences regarding the need to validate Identity and payment method prior to shipping.
  Please note that NCD Financial also mailed a letter to Ms.******* billing address that we needed her to validate her Identity and payment method.
  On 2/3/2023, **************** validated her Identity online by taking our Online Q&A.  NCD Financial notified **************** that we needed her to validate her payment method, as she had changed the card previously used.  (Again,**************** never validated the previous bank card she used).
  On 4/5/2023 **************** sent a copy of the bank card she updated on 2/3/2023.  NCD Financial notified **************** that we were pleased to ship her product, but she requested a refund.
  NCD Financial made a good faith effort to refund the payments made, minus the $15 returned payment fee.  **************** received five (5) separate emails for each specific transaction that the payments were being refunded to the card(s)used.
  When **************** informed us she only received 3 payments refunded, NCD Financial checked and confirmed that the payments made on her previous card were not accepted as refunds by her banking institution.
  NCD Financial is confident that the Bureau understands and appreciates that payments are refunded as individual transactions.  It is COMMON practice at all major retailers,and NCD Financial is no exception, that if payments cannot be refunded on the card used, then store credit is issued.  Major Retailers will only make refunds with receipts back to the card used and if the customer does not have the card or if it is no longer active, they will issue a merchandise credit.
  NCD Financial is also confident that the Bureau understands and appreciates that consumers make purchases from credit cards issued by banks, from debit cards associated with checking accounts and now payments are made on Pre-Paid, Pre-Loaded cards, APPs and virtual cards, and that when good faith efforts are made to refund payments to these accounts are made and are not successful that this is an issue for the card holder and the issuer of the card.  That said, NCD Financial confirmed that the credit on her account would be available in the form of store credit and we sent pictures for items that they could be redeemed for including an Amazon Echo and jewelry.
  NCD Financial has been responsive to each and every form of communication by *****************  Despite our Refund policy being provided upfront, we made a good faith to refund her payments.  The fact that they did not clear is out of our control.  NCD Financial fully expected this complaint as **************** told us via the phone and in emails of her intent.  Through this response, NCD Financial reassures the Bureau that we are always responsive to our customers and that we are a fully compliant company that provides proper disclosure for all policies.
  NCD Financial is pleased to serve a population often referred to as the Credit Invisible.  We finance products without hard credit checks and we assume considerable risk in serving this population in a highly regulated environment in the form of customer default on payments and chargebacks. Companies must demonstrate to Processors that they are actively engaged in mitigating chargebacks. Again, we fully disclose our refund policies.
  NCD Financial is pleased to confirm to *************, via the Bureau, that she has credit and that she may apply this credit to any applicable product from our comprehensive catalog since our good faith effort to refund payments to the card used was denied by her banking institution.  NCD Financial waits to hear from **************** and considers this matter Resolved.

• Initial Complaint

  02/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  NCD has violated just about every business practice dealing with it's customers. They have lied, cheated and swindled everyone of us that paid them. This company in under the shield of some financial operation out of **** who has the muscle to continuously keep them reporting on Experian credit bureau. It looks like I'm not the only one complaining. Everything was good in the beginning and NCD was actually trying to help people with their credit growth. However, The more money they made, small things started happening wrong reporting, update glitches and terrible customer service. The Fair ********************** Reporting Act requires reporting agencies to delete inaccurate or incomplete information from our credit report. I want you and your history off my credit report. You promised me a number of times that you would fix all of the errors on your end and you never ever did.

  

  Business response

  02/28/2023

  NCD Financial is a fully compliant company that is subject to regulations and audits by all 50 states, ************************ and the ******************* NCD Financial self-finances without hard credit checks.  We are fully compliant with the Fair Credit Reporting Act, FCRA, 15 U.S.C.1681s-2, and the associated regulations, known as the Furnisher Rule, at 16 C.F.R. 660.  Despite unsubstantiated claims made by **************, NCD Financial is reporting this Closed Account Accurately.

  Please know that NCD Financial sends both emails and text messages whenever a payment is missed.  We also report for the previous month to allow a customer 30 days to make up a missed payment before reporting late.  We also make ourselves available to assist with payment dates and amounts to work with customers who are facing challenges. To further address your issue, NCD Financial sends Monthly Statements.  NCD Financial is attaching the full payment history for this customer to show that out of 25 authorized monthly payments set up by the customer to pay for merchandise received, only 14 cleared and 11 were returned by his bank as Unpaid.

  On 9/27/2023 Mr. ***** called to Settle his account.  NCD Financial removed the missed payment fees for ALL returned payments as a courtesy.  ************** did not wish to bring his account Current, he wanted to Settle the Account and he wanted to settle the account for less than the balance owed.  ************** made a payment to Settle and NCD Financial credited the balance.  ************** was fully informed that the Account would be reported as Settled, and NCD Financial accepted claims pursuant to the CARES Act and had late payments removed.  

  What ************** has been asking NCD Financial to do:  namely, remove the Account from his Report as well as show that he paid the Full Amount of the balance, instead of showing that the account was *******, are in fact, Illegal.  When ************** opened an account, and received Financing, which he does NOT dispute, then NCD Financial must report accurately and the account, per law, is reported for 7 years.  Accounts can only be removed from reporting due to Fraud, which ************** does not claim.

  NCD Financial regrets the disparaging comments ************** has made against our company as they are unfounded and are not supported by the facts.  NCD Financial considers this issue Resolved.

  Customer response

  08/20/2023

   NCD FINANCIAL LLC Balance History inaccurate That refused to remove this account off my **********************. This company has violate every credit law know to consumers. Yet nothing has been done. I pay them on time and pay off early. Just want them deleted off my credit report completely.

• Initial Complaint

  08/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Company is demanding further payment on an item that is not worth their asking price in the retail market. It claims that they will return the item to me because of unknown cut off dates for returned items and I will refuse it.

  

  Business response

  08/14/2022

  NCD Financial self-finances products without hard credit checks and allows its customers to make payments that fit their budget needs.  NCD Financial does NOT charge interest or late fees.  We also offer a 90 day price for products if this amount is paid 90 days from the date the product was received.

  This customer ordered and received an Apple Ipad with 128 GB of memory on March 3, 2022.  Five months after receiving the Ipad, on 8/3/2022, the Customer sent the Ipad to our offices.  NCD Financial has a generous return policy of 30 days (we pay for returned products) but the product must be in its original packaging with all original components.  The customer returned the Ipad not only used without its original packaging but the Ipad was password protected.

  The customer had 30 days to return the product, but after 5 months we are unable to accept a used Ipad without its packaging and components, ie, charger, headphones, etc.  If there was an issue with the Ipad it remains under warranty with Apple. NCD Financial returned the Ipad to the customer who was also informed that NCD would settle the account for our 90 day price.  We stand by our offer and look forward to resolving this issue with our customer.

• Initial Complaint

  07/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In accordance with the Fair Credit Reporting Act, NCD FINANCIAL LLC Account # *******, has violated my rights. 15 U.S.C **** section 602 A. States I have the right to privacy. 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions Please block and remove all information resulting from Identity Theft pursuant to FCRA 605B (15 U.S.C. & **** c-2) which states that these accounts must be removed within 4 Business Days of receipt. NCD FINANCIAL LLC has been reporting a fraudulent account to my Experian credit report. I NEVER opened this account and the account was opened without my knowledge. It's Identity theft. I NEVER opened this account and never gave this company permission to open this account in my name. Experian has allowed NCD FINANCIAL LLC to fraudulently report this account with over 20 late payments and I never opened this account. It has a balance of $20. Experian's error of allowing this fraudulent account to be put on my credit report has greatly affected my ability to obtain credit, peace of mind and my ability to provide for my family. NCD FINANCIAL LLC needs to stop reporting this fraudulent account to my Experian credit report. This is the Account Number: *******.

  

  Business response

  08/03/2022

  NCD Financial received the *** Report attached to the complaint, and will remove this account from reporting

• Initial Complaint

  06/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company doesn't seem to follow its own rules. They have charged me $15.00 return fees because they were tryin to take the payment out around the closing date which is around the 24Th or 25th of each month instead of the due date which is around the 30th of the following month They reported me 30 days late for ***** and May. How can i be 30 days late for ***** 2022 and May,2022, This is incorrect my due dates on these statements specifically states that it is due between the 30th and the 31st of the next month .This is tremendously hurting my credit I will be making a report with the **** and the attorney general office in that state where they are located as well because they are refusing to correct my credit report.

  

  Business response

  06/14/2022

  NCD Financial self-finances without hard credit checks and allows customers to make monthly payments that meet their budget while reporting their Line of credit, balance and payments to Credit Bureau.  NCD Financial is a fully compliant company that rigorously meets the requirements of the Fair Credit Reporting Act FCRA, 15 U.S.C. 1681s-2, and the associated regulations, known as the Furnisher Rule, at 16 C.F.R. 660.  NCD Financial is pleased to confirm that we are reporting this customers account accurately. 

  At the time that **************** contacted our **************** and stated that she would be filing a complaint with the BBB, NCD Financials Customer Advocate sent this email to the customer:

   

  From: Customer Advocate ******************************************* 

  Sent: Thursday, May 26, 2022 4:00 PM

  To: 'teana S' *********************

  Subject: RE: Your National Credit Direct Account

  Teana

  Here is a copy of your payment history from the time that payments were returned.  If a payment was not made up within 30 days, then it is reported late.  NCD Financial must report accurately and we have received no information from you regarding missed payments that would allow us to modify our report.

  Please note for example that while you made up the payment for 2/24/2022, at that point you were 30 days late for the payment that was returned 1/24/2022.  As you know, NCD Financial sends texts and emails each time a payment was returned WITH a link to resubmit the payment.  We also report on transactions for the previous month to allow customers time to make up missed payments.  We also send Monthly Statements.

  We are pleased to further discuss this issue with you, ************

  Thank you

           5/24/2022        ********* exp 4/2025      PAID     ($29.99)                                    

           5/24/2022        ********* exp 4/2025      UNPAID   ($29.99)                                    

           4/25/2022        ********* exp 4/2025      PAID     ($29.99)                                    

           4/24/2022        ********* exp 4/2025      UNPAID   ($29.99)                                    

           3/24/2022        ********* exp 4/2025      UNPAID   ($29.99)                                    

           2/24/2022        ********* exp 4/2025      PAID     ($29.99)                                    

           2/24/2022        ********* exp 4/2025      UNPAID   ($29.99)                                    

           1/24/2022        ********* exp 4/2025      UNPAID   ($29.99)                                    

  This payment history shows that that customer did not make up her missed payments for January 2022 or March 2022.  Our Customers choose their payment dates, and they have 30 days to make up the payment from the date it was missed.  However, as evidenced above, **************** did not make up the payments even within a 60 day period.  **************** received this information prior to filing her complaint with the Bureau.

  NCD Financials Customer Advocate removed all missed payment fees from this account.  Further, at the time that **************** made her Application for a line of credit, she selected monthly member benefits.  The Customer Advocate removed the monthly benefits and applied the amount to the balance for her product thus bringing **************** account Current without her making any additional payment.

  **************** Account is now Current, and all missed payments fees have been removed from her account.  NCD Financial confirms that we are reporting  accurately and considers this issue resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩