ComplaintsforRock Dimensions LLC
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Complaint Details
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Initial Complaint
09/14/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I provided a deposit check on Saturday, September 9 for materials to be purchased. The contractor called, texted, and showed up at my work site asking for a cashiers check instead due to a bank hold. I agreed to (and provided) an updated check in his name, with documentation it was for Rock Dimensions, LLC deposit. I anticipated work would begin on Sunday, and rock materials would be paid for and on-site on Monday. Starting after a text that the check cleared Saturday afternoon, the contractor stopped communicating and his voicemail is full. On Monday evening after over **** phone calls, numerous texts, and a note left on his home/business door, I received a return text he was sick. I asked for the deposit to be returned. Several evasive texts were received with excuses, but no acknowledgment the deposit would be returned. I confirmed with the materials supplier on Monday, September 11, 2023, the materials had not been paid for. No workers have shown up on site. I believe the contractor has taken the money and applied it to other jobs rather than using it for a deposit and to purchase materials on my job. I have requested a refund numerous times with no affirmative response. The contractor has not performed any work, and has not communicated in a timely manner per the requirements of the contract.Customer response
09/14/2023
I believe that I have resolved the issue with the contractor and would like to withdraw the complaint. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.