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Complaint Details
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Initial Complaint
08/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 1, 2024 Melaleuca processed an unauthorized payment on my **** debit card ending in 8869 in the amount of $93.52. This was for a back up order on *************************** account. I, *************************, did not authorize this payment. Neither did ******. My card was not saved to her account. It should have never been charged. I allowed a one time use of my card on her account on June 30, 2024. My card information was not saved to her account. There is no reason my card information should have been used to process the payment due on ******'s account.
Business response
08/07/2024
To whom it may concern,
Please see the attached response to the complaint submitted by *************************, #********.
Kindest regards,
*********************
Paralegal
Melaleuca, Inc.
Customer response
08/07/2024
I just wanted to inform you that I have received my money back from Melaleuca. I have not heard is they have removed my card information from their system so that this won't happen again in the future. Thank you for your assistance in this matter. Kind regards
****** BoscoeInitial Complaint
08/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
**Subject: Claim Regarding Damaged Shipment and Lack of Response from Melaleuca****To Whom It May Concern,**I am writing to file a formal complaint against Melaleuca, Inc. regarding a recent shipment that arrived with damaged items and the subsequent lack of response from the company.**Details of the Complaint:**Order Number: ********* Customer number: ********* Upon receiving my order from Melaleuca, I discovered that several items were busted open and their contents had spilled out. This made the items unusable and caused a significant inconvenience.I immediately attempted to contact Melaleucas customer service to report the issue and seek a resolution. Despite multiple attempts through various channels (phone calls, emails), I have not received any response or acknowledgment from the company.In an effort to resolve the issue, I also contacted my bank to dispute the charge. However, my dispute was denied on the grounds that I subscribe to a service. While I understand the subscription aspect, I did not subscribe to receiving damaged and unusable products.**Desired Resolution:**I am seeking a full refund for the damaged items in my shipment or a replacement of the damaged products at no additional cost to me. I also request that Melaleuca reviews and improves its customer service response times to prevent similar issues for other customers in the future.I trust that the ******************** will assist in resolving this matter promptly.**Sincerely,*******Business response
08/12/2024
To whom it may concern:
Please see the attached response to the BBB complaint submitted by ***************************, #********.
Kindest regards,
*********************
Paralegal
Melaleuca, Inc.
Initial Complaint
07/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was referred by someone in hopes that it would change my life. I worked hard for one year to refer customers and when I went into the back office is that everybody was canceled even though my customer said they never canceled. My enroller called Melaleuca I dont know why they had to reset everything, and now my customers are complaining that they do not wanna call to put a card on file because its not their mistake its the companies period and for the others they havent responded. And now its been messing with my mental health and my paycheck.Business response
08/08/2024
To whom it may concern,
Please see the attached response to the complaint submitted by *****************************, #********.
Kindest regards,
*********************
Paralegal
Melaleuca, Inc.
Initial Complaint
07/29/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I signed up to help a friend in need, and now they require that I make a purchase every month. If I dont make a purchase, they will send me an $85.00 package. I have told them I dont want anything and they keep sending it to me, I can return at my own expense. But, I havent ordered anything from them. Please help me. Thank youBusiness response
08/06/2024
To whom it may concern:
Please see the attached response to the BBB complaint submitted by *****************************.
Kindest regards,
*********************
Paralegal
Melaleuca, Inc.
Initial Complaint
07/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
UNAUTHORIZED charge to my credit card put me over my limit and has caused me problemsBusiness response
07/22/2024
To whom it may concern:
Please see the attached response to the complaint submitted by *********************.
Kindest regards,
*********************
Melaleuca, Inc.
Customer response
07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Last December 14, 2023 I received an e-mail from ***************************** (Analista del ************ de Politicas) because my credit card declined a charge. I replied on January 29 telling her that I have been trying to call the ***** phone number that I found in your webpage but that number does not correspond to Melaleuca. I didn't want to have a "conversation" by e-mail I just wanted to solve the issue by phone. As I didn't receive answer I resend my e-mail on February 6, and I didn't receive an answer either. Last June 28th finally I called again to a phone number I found in a "marketing e-mail" I received on feb 27 that says "we miss you". In that e-mail there was a local phone number for Mexico and that's how I could call. **************** attended my call but didn't solve the issue as they said only ***************************** can do it. I told them that I have sent ***** 2 e-mails without answer. They replied that they needed to ask ***** if this was true and she was the ony person that can help.Same day i sent again an e-mail to ***** telling her I have called and customer service was not able to help, that if she was willing to help or not. I didn't receive and answer. On july 8th I sent her another e-mail asking if she will reply or not and didn't receive an answer.Is only 1 person able to solve my issue?. I have never refused to pay the charge declined by my credit card. I have been suspended for months from my Melaleuca account.During the years I bought your products I never suspended my account and bought each month.Why your customer service is so bad? why ony one persona can decide to suspend my account and did not reply to my e-mails?Business response
07/19/2024
To whom it may concern:
Please see the attached response to the complaint submitted by ******************** (#********).
We note that ******************** does not reside in the *************, but in *******
Kindest regards,
*********************
Melaleuca, Inc.
Initial Complaint
07/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I asked this company to cancel my order, they said it was already sent out (lie) so I received my purchase and then returned the unopened box, two employees assured me that I would not be charged nothing else, they promised to refund the two $10 late fees once box was received (they now refuse to refund me) instead they've now over drafted my bank account and took out $20.48 for some bogus shipping fee, are now saying I owe $10, this is so not ok, I have almost $40 in loyalty dollars and I want that back too, they're liars/ scammers, they have been very rude, I would like the call recordings of them telling me I would not be charged again, I canceled my account with them, I'm giving my lawyer all these screen shots since they stole from my bank and keep tacking on extra charges, all I want is my money back, this is so unfair and not right, I was with this company for 6 years, I canceled because I couldn't afford it anymore, they've caused me so much stress over all this..... please help make this right because they sure won't! Thank you for your time, have a great day!Business response
07/12/2024
To whom it may concern:
Please see the attached response to the complaint submitted by *************************** (#*********).
Kindest regards,
*********************
Melaleuca, Inc.
Initial Complaint
06/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Date of transaction 3/2 Date charged 3/4 Duplicate charge - received goods once, charged twice.When I reached out to melaleuca they told me to work with the credit card company because they could only see one charge. My cc company could see two charges and so we filed to cancel one. Meanwhile melaleuca also cancelled it but then they put my account on hold until I paid it again. This is fair because I owed them for one purchase - but they started treating me like I was the problem. When the bank saw melaleuca reversed the payment they also recharged me to make sure melaleuca received one payment - they didnt see melaleuca already recharged me. I was back to being stuck with two charges for something I bought and received once.Given paths between the bank and melaleuca were being crossed I asked mela if they could just fix the issue. They continued to tell me they only see one charge - its not their problem. It is clear to me and the bank - that two charges for $102.30 were made to them. they shut me down, wouldnt escalate me or do anything to help me. I became emotional because they had no concern they took my money twice. I got heated on the call which Im not proud of and apologize to the person I was talking to - she was turning it on me and giving me so much tone but didnt deserve my emotions and words. In ********************************************************************************************** the last 2 months to know - when an issue arises they dont care about the customer, they dont care to help them or escalate an issue. My bank and I can both see they took my money twice but they dont have a good system of record to figure it out and instead they put it back on **** am working with the bank again. But mela should do better - At least allow a customer to escalate. They do not deserve an A+ rating - people should know in bad times they dont care. Sharing attachments that they didnt even care to receive or review.Customer response
06/11/2024
This has been resolvedInitial Complaint
05/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In november of 2023, I called Melaleuca With an issue that I had that was very concerning. My daughter *************************** referred me to Melaleuca. She was supposed to be getting commissioned from my purchases every month. When I signed up for *********.I got a phone call from someone named *****************************. I don't know her. I thought it was a malaluca agent who was signing me up. I asked ******* if she was going to get Commission for signing me up. She told me no. I told her my daughter referred me ***************************, She reassured me.There was no commission and that they don't get anything for assigning me up. That was false. I would never have signed up for Melaleuca ************************* knowing my daughter would get credit for it Because she is the one who referred me. I talked to a few service agents and so did my daughter about resolving this issue.It is still not resolved in and spoke to Xavier ***** May 10, 2024 to cancel my account. I explained to him what happened.He got in touch with the business center.The business center told him that I would have to cancel my account for 6 months, Once the six months is over , ******* would no longer get commissioned from my monthly purchases. I told him I want to still get the products.He told me that I could still get the products.I just would no longer get any discounts off of the products if I canceled for 6 months. I was lied to by *******. ******** never even attempted to resolve the problem.This is awful customer service. There is no other way around it.****** told me. It is not fair to me, nor is it fair to my daughter.That some stranger is getting commissioned off of me when I told her my daughter referred me to Melaleuca. This does not look good on the company at all.I I love the products and it is very sad that this happenedBusiness response
05/24/2024
To whom it may concern:
Please see the attached correspondence regarding the complaint submitted by ********************************* #********.
Kindest regards,
*********************
Paralegal
Melaleuca, Inc.
Customer response
05/25/2024
Complaint: 21696530
I am rejecting this response because:IT WAS PHONE CINVRRSATIONS WITH MY DAUGHTER ABOUT THE REFERRAL. THATS WHY SHE CANCELLED HER MELALEUCA ACCOUNT. ******* WAS DECEPTIVE AND TOLD ME SHE DOESN'T GET CREDIT FOR SIGNING ME UP! HOW CAN I PROVE A PHONE CONVERSATION??? IF YOU LOOK, YOU WILL SEE *************************** CANCELLED HER ACCOUNT DUE TO THE DISHONEST *****************************! I HAVE WAITED FOREVER FOR MELALEUCA TO ASSIST WITH THIS MATTER! THE ONLY PROOF IS THAT *************************** CANCELLED HER ACCOUNT AND WILL NO LONGER DO BUSINESS WITH MELALEUCA! SHE TOLD ME TO CANCEL MY ACCOUNT BECAUSE SHE CALLED TO AND WAS TOLD BY MELALEUCA THEY WOULD DO NOTHING ABOUT IT. THE LETTER CLEARLY STATES I CALLED ABOUT THE LIE ***************************** TOLD! SHES GETTING PAID OFF EACH MONTHLY ORDER I MAKE! WHY WOULD I GIVE CREDIT TO SOMEONE I DON'T KNOW INSTEAD OF MY OWN DAUGHTER ***************************! NOW, I WILL NEVER RECOMMEND MELALEUCA TO ANYONE! THIS IS BAD BUSINESS AND MELALEUCA IS AGREEING TO DECEPTIVE BEHAVIOR OF THEIR EMPLOYEES! ILL BE CANCELLING MY MEMBERSHIP WHEN IT EXPIRES AND LET EVERYONE KNOW ABOUT THE DISHONEST PEOPLE AT MELALEUCA! IT'S CRAZY BECAUSE THEY HAVE GREAT PRODUCTS! I'LL LOOK ELSEWHERE FOR GREAT PRODUCTS FROM AN HONEST COMPANY!
Sincerely,
*****************************Initial Complaint
04/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
For the past year I have been harassed by *************************** to buy these products. I finally gave in after this entire book of goods she sold me of guaranteed weight loss and a 100% satisfaction guarantee or my money back if I was not satisfied with the products. Needless to say I am not satisfied with any of the products and was told they are *** approved which was a lie. When I called last week to get my money back the women I spoke to told me there is no money back guarantee that they do not stand behind their products. I told her I had gained weight using the R3 Starter Pack and she said their products are run by a ************** and that they are just the seller. After being transferred to three different departments and speaking to three different supervisors I was told they would not give me my money back and I had to go back to the women who I purchased them from and the ** group. I asked her flat if they were *** approved and she said "I think, I am not sure but I think all of our products are." How do they not even know?!?!?! When I reached back out to ****** she was nasty and accused me of trying to bad mouth Melaleuca because I had signed on to be a jewelry consultant. Something I was in talks about well before I even thought about purchasing these items. She grilled me about every item I put in my mouth and then chastised me for weighing myself before I was done using the products. I immediately filed a fraud complaint with my credit card company and they said they need to give them 15 days to make it right before they will take action and to call them back on 4/16. I called Melaleuca again today 4/8 to give them one more opportunity to do right and I was told they need to research and gave me the run around. Other people need to be warned to stay away from this organization and their sellers. They are fraud. They want to get you to buy into this pyramid scheme using any tactics necessary to scam you.Business response
04/17/2024
To Whom it May ********************************** see the attached correspondence regarding the complaint filed by *************************, #********.
Kindest regards,
*********************
Paralegal
Melaleuca, Inc.
************
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99 total complaints in the last 3 years.
18 complaints closed in the last 12 months.