ComplaintsforOutsource Receivables Management Inc
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Complaint Details
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Initial Complaint
10/19/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with outsource receivables management inc, i do not have a contract with outsource receivables management inc, they did not provide me with the original contract as i requested.Business response
10/21/2024
Outsource is willing to address the consumer's request to investigate the credit reporting of the particular account. However, in the complaint, the consumer's address was not provided. There are multiple individuals with a similar name in our database and without additional information to verify the consumer, Outsource is unable to accurately conduct such an investigation. If the consumer can provide some additional identifying information, or the credit bureau ID number of the account that is located on the credit consumer's credit report, Outsource will happily conduct an investigation into the consumer's complaint. To increase the speed of this process, the consumer may contact our office to provide enough information to identify the account in question. If you wish to speak with us directly you may contact our office at **************.Initial Complaint
10/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Outsource Receivables Management is a debt collection company. I have received calls to collect a debt, however, the call is a recording that prompts me to call their company. When I call, Im prompted to enter my account number. I have never received any correspondence containing an account number with which to access my account. When I choose to wait for a customer service representative to speak with, I am taken to a hold line that seemingly never ends. I have waited over 15 minutes multiple times and never gotten through to someone. There is no call back option, no estimated wait time, only a recording that says thank you for your patience, please hold over and over. Im concerned that this company is using these hard to reach tactics as a way to exploit interest accrual on accounts in forebearance.Business response
10/02/2024
Outsource Receivables Management does leave messages for consumers to contact our office. For the convenience to consumers, Outsource also uses an automated account system. However, consumers may opt out of the automation and speak with a live representative at any time. Our agency is not receiving a large volume of complaints from individuals indicating they cannot reach a live representative. If the consumer would like to speak with a live person, he can call ************** to speak with the any available agent, or he may call the collection manager's direct line at **************. We will be happy to help the consumer resolve his obligation.Initial Complaint
08/01/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with 08 UMPQUA BANK. I do not have a contract with OUTSOURCE. They did not provide me with the original contract as I requested.Business response
08/02/2024
Outsource is a third party debt collector contracted with the original creditor *********** Outsource has investigated this balance and the client has notified there agency the balance remains due and owing. Outsource has not received any request from the consumer for any information regarding this outstanding obligation. Outsource will request a copy of the original documentation and send a copy to the consumer. If there are any questions regarding this account you may contact our office at **************.Initial Complaint
04/08/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ******************, i do not have a contract with OUTSOURCE RECEIVABLES MG, they did not provide with the original contract as requested.Business response
04/10/2024
Outsource Receivables Management has investigated the outstanding debt with the original creditor. The account is still due and owing. Outsource is a third party debt collector contracted by the original creditor and does not have a contract with the consumer. A copy of the letter and itemization sent to the consumer to validate the debt is included with this response. If there are any questions regarding this account you may contact our office at **************.Initial Complaint
03/18/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Elevate ********************* I do not have a contract with Outsource Receivables MG. They did not provide me with the original contract as I requestedBusiness response
03/20/2024
The consumer has a past due overdraft account with ********************* Outsource Receivables Management is a third party debt collector contracted by the ************ to collect the past due debt. The contract is between the consumer and the original creditor. Outsource has investigated the debt and the amount remains past due. A copy of the account validation sent to the consumer is attached to this complaint response. If there are any questions regarding this response you may contact our office at **************.Initial Complaint
07/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I responded to the initial letter from outsource receivable and they are wrongly affecting my credit which is illegal. It is negatively effecting my life and has dropped my credit 30 points for their false claims and I want it removed please.Business response
07/05/2023
An account for services rendered by our client was assigned to our office on 4/12/2023 for non-payment. Collection items are routinely reported to the threes major credit reporting agencies. The copy of the email dated 5/2/2023 sent from the consumer to us appears to have been sent to our Sales email address. It was not routed to to me at our *********** office. Our client emailed the consumer on 2/24/2023 addressing the concerns of the consumer regarding the work performed. The consumer did sign a Certificate of completion of work to satisfaction and authorization for her insurance company to pay for the work completed dated 1/3/2022.
We have now coded the account to report as "Disputed".
We have no authority to reduce the amount due unless authorized by our client. At such time the account is resolved to the satisfaction of our client, we will gladly remove the collection item from her credit report instead of only reporting as paid.
Customer response
07/05/2023
Complaint: 20262758
I am rejecting this response because: The only paper ever signed by me was included in the attached documents. It was provided to me the day of the 1st visit from Home Pride before any estimates of work to be completed, and before any agreement of work to be completed. I agreed to pay for any work approved and completed at my home, yet never was I provided a list or work to approve, nor did the work they are invoicing me ever get completed. They are competing fraud invoicing me for work never rendered.
Sincerely,
*************************
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Customer Complaints Summary
6 total complaints in the last 3 years.
5 complaints closed in the last 12 months.