ComplaintsforA Yard Butler
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Not accurate in stating that you informed me as the customer that it was $85/hour/technician. When I asked what the service charge was, I was only told $85/hour.We have reviewed the camera footage of the work being done, and two technicians did not work on the property. There were two technicians present, but they were both not working, as they took turns sitting in the truck.Stated that the two technicians worked for total of 7.5hrs, including travel time. Never disclosed in the quote that travel time was charged to the customer. I have pulled phone recording of me calling the office at least twice on the scheduled day to ask where the technicians were and they ran at least an hour late. Upon review of camera footage, the technicians had arrived to the front door to inform us they were starting work at 9:30am, and came to the front door at 11:25am to indicate they were finished.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.