ComplaintsforThe Idaho Falls Plumbing Company
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Complaint Details
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Initial Complaint
11/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired the Idaho Falls Plumbing Company to repair a broken PVC water line in my yard. When ***** estimated the job he guessed that the pipe was 1 but did not want to go into the hole to measure it. When the crew came on September 8, **02 to repair it, they discovered that the pipe was 1 1/4 and not 1 as ***** had guessed. They ended up having to leave the job twice to get the correct size pipe and then additional parts. I have attached PDF documents showing the invoice #**-2601 which is a typed version of what ***** wrote, clearing showing the 1 pipe, and a scan of the invoice #**** provided by the workers showing "additional 1 hr, line was 1 1/4 not 1" clearly indicating that that was the reason for the additional 1 hour.The lost time was a direct result of their errors, first the wrong size pipe, then not enough parts in their van, and I should not have to pay for their mistakes.I wrote the company two letters, first on September 13th, then on October 13th. Since they chose to completely disregard my letters, never replying or calling, I am filing this complaint to include the full 1 hour as identified by those that actually did the work. Also, as shown on this invoice I was charged $300 for that time, and that is the amount of the refund I am now seeking.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.