ComplaintsforSurvive Knives
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Complaint Details
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Initial Complaint
09/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Never received my knifeInitial Complaint
08/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a knife a year ago for $284. I never received it. I emailed asking for a refund and got a response saying the knife was coming but did not receive the knife or the refund.Initial Complaint
08/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a custom-made knife as a gift from surviveknives.com. I placed the order online November 5, 2023 and paid $192.00 with my credit card. I promptly received an order confirmation by email. I expected to wait a long time for the knife since it was handcrafted and custom-made. I have not been able to contact the company by phone (their mailbox is full) and they do not reply to emails. I recently learned via Reddit and ******* that many people have ordered knives from this company and never received them, and the company has apparently gone out of business. I can't file a fraud or dispute with my credit card company because too much time has gone by.Initial Complaint
07/25/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
order#*****, 5/3/2019 for ****** order#*****, 2/28/2020 for ****** order#*****, 10/6/2020 for ****** order#*****, 8/21/2023 for ****** order#*****, 9/5/2023 for ****** order#*****, 10/18/2023 for ****** ******** in outstanding knives all paid for on date of purchase. *** posted that he will do his best to fulfill pre-orders throughout the years that why I chose no to pursue the outstanding product.Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered two knives from this company in January 2024. I was told it would be several months until the order was shipped. The company has since said they have gone out of business but would not respond to several emails. I just want a refund.Initial Complaint
07/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed two order with them and ever got my product or any refund.Initial Complaint
07/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed two separate orders and have not received either knife. The first was Oct 29, 2021 for and the second was March 16, 2022. I have made frequent contact via phone and email but have only been met with excuses and failure to deliver my purchases.Initial Complaint
07/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered two knives in May 2022 (one on the 10th and another on the 27th). I have still not received anything. I was aware that the company had some difficulties so waited longer than the promised delivery time. In 2023 I started contacting the company via their website requesting a delivery status. Each enquiry received no reply. Eventually in Feb 2024 I received a reply from the customer relations employee (now no longer with the company), stating that there were difficulties. Since then I have contacted the company via their website, personal email, social media and telephone, requesting delivery or a refund, all attempts getting no reply. One order cost me 311 dollars, the other 284 dollars.Initial Complaint
06/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a magnacut GSO-5.01 Knife over two years ago on Dec 13 2021. I have messaged them repeated since to check on the status of my order. Finally, on Jan 19 2024 I asked for a refund. On January, 30 I received the following email:"Firstly let me apologize for the delayed response and in the completion of your knife. We are working tirelessly to get all this figured out. I just got back to the shop yesterday and back on my normal schedule so give me a little time to get something worked out that is fair for you. I appreciate the patience and understanding. Have a nice day !- ***** SURVIVE! LLC"That was the last I heard from them. I messaged them back on April 2, 2024 asking again for a refund. No response as of June 21 2024.Initial Complaint
06/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a product from this company in July 2022. They indicated that they are a manufacturer of quality products and that there could be a wait of a year or more for the product to arrive. It has now been one month short of two years and I have not received the product or an explanation for continued delay. After reaching out to the company via the form on their website, their support email address, and even via instagram direct messages, on which they have been active, I cannot get them to return a message to either explain themselves or refund the money I paid for the product up front.
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Customer Complaints Summary
48 total complaints in the last 3 years.
18 complaints closed in the last 12 months.