ComplaintsforSouthside Storage
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Complaint Details
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Initial Complaint
01/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I tried to get into my storage units that I have been paying for for 3 years now. The monitor for the facility has been broken for at least a year. When I tried to enter several times I couldn't get in to my storage unit even though I was paid up on my units. I contacted them and they tried to tell me the monitor was fixed before my complaint which wasn't true. In the past I have had issues also with being paid up and locks being put on my units by mistake preventing me from getting into my units. I believe I should be in titled to 2 free months for these inconveniences on both units I pay for ****, ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.