ComplaintsforLoft 41 LLC
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Complaint Details
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Initial Complaint
05/30/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My daughter went to Loft 41 for tanning prior to prom. She only wanted service for 1 month. Someone had her sign a contract that was for $55/month for 6 months. She is 17 and should not be asked to sign a contract. She was then forced to pay $120 to get out of the contract. A minor should not sign a legal document. I am wanting the cancellation fee refunded.Business response
06/26/2024
Customer called in and filed compliant and asked for a call back, I responded the same day and left a voicemail letting her know that I would refund her daughter as it was our error and i never got a call back. I called again following week and still no response. Customer signed a 6 month contract, and two months later wanted out of the contract. ********* complaint was that her daughter was only 17 and shouldn't have signed a contract. We finally got in touch with the mother and refunded the daughter the contract break fee of $120.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.