ComplaintsforVertical Partners West, LLC
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Complaint Details
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Initial Complaint
01/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased an 6 cell battery from tower hobbies in December of 2019 that comes with a lifetime warrantee an battery stopped charging and stopped showing any voltage so on December 9th 2021 I started a replacement claim from Venom Power ( Vertical Partners West ) , the company that makes the battery's and the 1 and only response I have received is a generated message from starting the claim and I have called over a dozen times , leaving 6 + messages on there answering system on several extensions and I have emailed them 6 + times and not 1 response yet , its like there's nobody there or have been for the last 30 + days . I would like to exchange the battery I have for a good battery since the product page says they have a lifetime warranteeBusiness response
01/09/2022
Dear Better Business Bureau,
As of December 20th 2021 the company has filed for chapter 7 bankruptcy.
Any warranty claims may be able to be submitted as a creditor by contacting the appointed trustee at the following:
J **** *********, PO box ****. ***********************
Phone ************
Sincerely,
*************************
Tell us why here...
Customer response
01/12/2022
Complaint: 16444551
I am rejecting this response because:when purchased it was almost 2 years ago and I tried to call the number they listed and it doesn't exist !
Sincerely,
**** *********************Customer response
01/18/2022
Hi ! no I have not tried to send any message yet to the address in the message but if since they haven't answered me within the month + the chance's are very unlikely .
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.